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Dean Team Subaru Volkswagen - Service Center
Ballwin, MO
302 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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302 Reviews of Dean Team Subaru Volkswagen - Service Center
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May 27, 2017
Service for our Acura MDX Jason Moore went above and beyond to get a bumper guard reattached on our car. We were also given a courtesy car. The entire team there is outstandi Jason Moore went above and beyond to get a bumper guard reattached on our car. We were also given a courtesy car. The entire team there is outstanding. More
by Matthew Wheeler
Employees Worked With
May 19, 2017
Dale goes above and beyond Dale is a top notch guy. He went above and beyond to take care of me diagnosing an intermittent overheating issue with my WRX. Highly recommended! Dale is a top notch guy. He went above and beyond to take care of me diagnosing an intermittent overheating issue with my WRX. Highly recommended! More
by Drummstr
Employees Worked With
Dale Robbins
December 13, 2016
Quick and easy and good service I took my 2003 Baja in for a warranty repair. The work was completed quickly and they checked over my whole care at no charge. I took my 2003 Baja in for a warranty repair. The work was completed quickly and they checked over my whole care at no charge. More
by Laura Schmidt
Employees Worked With
Dale Robbins
December 06, 2016
The Dean Team saved our trip On our journey from Maine to Arizona, outside of St. Louis Missouri, most of our Subaru Outback's warning lights came on. Luckily, not only were we c On our journey from Maine to Arizona, outside of St. Louis Missouri, most of our Subaru Outback's warning lights came on. Luckily, not only were we close to Dean Team Ballwin Subaru but Annie Thompson answered the phone. Annie's friendly manner guided us to their location, made us feel welcome, and kept us informed through the service process. She even kept an eye on our cat who was asleep in the back of our car. The Service department got us back on the road within 2 hours. We are so grateful for their quick service, but most importantly for taking our problems on when they were busy with their local customers. More
by Hobbes
Employees Worked With
November 29, 2016
Fast & Friendly I brought my vehicle in to be serviced. Received great service, Service Rep very knowledgeable and friendly. In and Out in no time. Definitely will be I brought my vehicle in to be serviced. Received great service, Service Rep very knowledgeable and friendly. In and Out in no time. Definitely will be back. More
by Beach-Nut
Employees Worked With
November 25, 2016
Service vehicle The reason for my visit was to have my vehicle serviced, my experience with the service department was fast, friendly, and ther included excellent cus The reason for my visit was to have my vehicle serviced, my experience with the service department was fast, friendly, and ther included excellent customer service. I would refer others in the future to use this dealership. More
by Miller101mo
Employees Worked With
November 25, 2016
Vehicle Serviced I left my car today to have it serviced and inspected. The service rep was friendly and experienced. Fast service and Excellent customer service.Hap I left my car today to have it serviced and inspected. The service rep was friendly and experienced. Fast service and Excellent customer service.Happy More
by grandma
Employees Worked With
November 12, 2016
Didn't fix my car I took my car in with a check engine light on. They over charged me then after I picked my car up and drove 10 miles, the same problem happened again. I took my car in with a check engine light on. They over charged me then after I picked my car up and drove 10 miles, the same problem happened again. I will never go there again More
by Bah7912
Employees Worked With
November 05, 2016
Engine replacement Had car in shop for 30 days for engine replacement . Received a call from service department that car is ready for pickup they tested and everything i Had car in shop for 30 days for engine replacement . Received a call from service department that car is ready for pickup they tested and everything is fixed. Pick up a car in evening and on the way home found out that AC doesn't work. Call service department back about the Ac and was told to call next morning because they closing in next 5 minutes. Call next morning and was instructed to bring car back, again drive car to dealership to find out that mechanic forgot to fill the AC after instilling the engine. How ever they did not create a work order and didn't give me any paperwork for that, Even after calling the manager and requesting the paperwork they did not return my email or phone call More
by Unhappy customer
October 16, 2016
Poor service bought it brand-new Subaru the sales department the was great the service department was horrible. Replace engine after 7000 mile ML have to replace a bought it brand-new Subaru the sales department the was great the service department was horrible. Replace engine after 7000 mile ML have to replace again after 26,000 apparently no oil in the engine. Even the car was in the shop 4 months ago. More
by Unhappy customer
Employees Worked With
Other Employees :
Rick Richard, Tom Gould, Matt Kuhn
