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Del Toyota - Service Center

Thorndale, PA

4.4
1,620 Reviews

1,620 Reviews of Del Toyota - Service Center

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June 02, 2019

Great speedy service Always accommodating on time of service while doing a great job quickly. Great waiting room and a complimentary loaner vehicle is always a big plus. More

by WOLFSONTRACING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morry Jeffords
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Karkoska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Krause
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Karkoska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Tran, Mike Naegele
Jun 04, 2019 -

Del Toyota responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

June 01, 2019

An amazing experience at Del Toyota I have been using this service center for over 10 years now and I can attest to their promptness of service and excellent customer care. I recommend t More

by AMADEYIGA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
All the cashiers at the counter, Don Romanek, Mike Naegele
Jun 04, 2019 -

Del Toyota responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

June 01, 2019

best service I ever had in a Toyota dealership. I'm so happy I had the best service I've ever had in a dealership. I highly recommend Del Toyota, so much better than New Holland Toyota. They were very nice. More

by judy39
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Jun 04, 2019 -

Del Toyota responded

Judy, we strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Del Toyota's Service Department. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

May 30, 2019

Love DEL As always, convenient to schedule appointments. Receptionist in service is extremely friendly and listens! Service desk was helpful and informative. More

by Sandy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Jun 04, 2019 -

Del Toyota responded

Sandy, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

May 29, 2019

Prices and recomm were outrageous I brought my truck in for service. I recieved a call that I need 3 tires, 4 brake pads and two rosters shaved down. I was told the breaks would not pa More

by mikegalli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Naegele
May 29, 2019 -

Del Toyota responded

Thank you for alerting us to this issue, Mike. Our top priority is delivering 100% customer satisfaction and it’s concerning to hear you feel your experience does not reflect that. I would really appreciate the chance to speak with you regarding this matter. Please contact me at your earliest convenience. I look forward to speaking with you and regaining your trust in our business. Sincerely, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

May 28, 2019

Very satisfied with work and people I am really pleased with the service and my car experience . I deal with Pat in the service department and she is great. I have been with Toyota for t More

by MOORE100
Recommend Dealer
Yes
Employees Worked With
Other Employees : Pat
May 29, 2019 -

Del Toyota responded

Hello and thank you for your kind words! Pat is a great asset and we are glad to hear he provided an excellent experience for you. We thank you again and we look forward to servicing you again in the future! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

May 28, 2019

Great service every time I have every issue with my vehicle resolved in a timely matter. My service rep, Pat, works with me every time to do whatever ever necessary to accommo More

by tadjls
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat Solomon
May 29, 2019 -

Del Toyota responded

We appreciate your input! We're glad to hear that you are consistently impressed with the service we offer here at Del Toyota. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

May 26, 2019

10,000 mile check up I love the fact that when you call or stop in they always try to fit you in ASAP. Everyone always very professional and courteous! More

by MIGSALI1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Martin C. Fusselman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Naegele
May 27, 2019 -

Del Toyota responded

Thank you for reaching out! Our service department works hard day in and day out to provide the best results for our customers! I will personally share your feedback with my team to ensure we continue to provide the same level of service for all of our customers. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

May 22, 2019

Took Advantage of my Loyaty Charged for a service that was not needed. Stopped in for an early maintenance and 2 months early inspection. Charged for my front rotators to be re More

by GREGORYGOUTY45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gerry and whoever inspected my car
May 27, 2019 -

Del Toyota responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

May 20, 2019

20K service Attended to immediately, i.e., no waiting in que. Quick check in. Pleasant interaction with staff. Performed required work in reasonable time frame More

by Jac123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerry and Jack, Abbie Hamid
May 21, 2019 -

Del Toyota responded

Thanks for the great feedback, Jac. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

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