Back

Del Toyota - Service Center

Thorndale, PA

4.4
1,601 Reviews

1,601 Reviews of Del Toyota - Service Center

Sort by
December 20, 2020

I really like your dealership. I’ve never had any problems with anyone. Everyone is always nice, happy and very polite. You’re the Best.🥰 More

by deeborahsm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Pritchard
Dec 22, 2020 -

Del Toyota responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

December 18, 2020

Poor adherence to covid restrictions by staff. In addition plus selling was the reason I came away from my previous go to maintenance provider....it was an issue in this service. More

by Bazzy03
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ed Pritchard
Jan 07, 2021 -

Del Toyota responded

We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please contact us at your earliest convenience. Sincerely, the Del Toyota Team

December 18, 2020

First time using del I picked my car up after being serviced and inspected got home and realized my service light was still on not happy! More

by Natalie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ed Pritchard
Dec 22, 2020 -

Del Toyota responded

This is not the kind of experience we wish to provide, Natalie. Please contact us so we may discuss your situation further. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

December 14, 2020

Excellent service, staff, and customer service. It is always a pleasure coming to this location. I feel like I am part of the Toyota family. More

by SHARONBHOLLINGS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Martin C. Fusselman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ed Pritchard
Dec 16, 2020 -

Del Toyota responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

December 14, 2020

We always use them for our service and yearly inspection for our cars. They get it done by the time they say and with no problems. More

by spikerbaby1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Pritchard
Dec 16, 2020 -

Del Toyota responded

Thank you for the positive review and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

December 12, 2020

The buying process didn’t take very long. All papers were ready when V got to the dealership. Josh was courteous so as Steve&Jim More

by MAHMOOD.PATEL16
Recommend Dealer
Yes
Employees Worked With
Jim Krause
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2020 -

Del Toyota responded

We’re delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

December 08, 2020

I had my 5000 mile visit for my new Camry. I was treated very well and had all my questions answered. I purchased my vehicle at a different dealer and needed many questions addressed. The Del team was excel More

by Billmoser63
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Pritchard
Dec 10, 2020 -

Del Toyota responded

Bill, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Del Toyota! If there is anything else we can do for you, please feel free to give us a call. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

December 08, 2020

Good service in a timely manner. Service department was Good service in a timely manner. Service department was very nice and easy to deal with, very welcoming and the girls at the desk too. More

by MBERRY2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Pritchard
Dec 10, 2020 -

Del Toyota responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

December 06, 2020

They did everything they said they were going to do.They They did everything they said they were going to do. They got it all done when they said they would. They charged me what they said. It’s a Prius; More

by LJDLEWIS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Pritchard
Dec 08, 2020 -

Del Toyota responded

We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 30, 2020

Best dealership around ... there fair and good...I’ve Best dealership around ... there fair and good... I’ve been going there for many years ...the employees must love it there because they stay!!!!! Th More

by PATAY1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jack Fitzpatrick , Ed Pritchard
Dec 03, 2020 -

Del Toyota responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

...
89
...