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Delaware Cadillac - Service Center

Wilmington, DE

4.5
64 Reviews

64 Reviews of Delaware Cadillac - Service Center

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December 24, 2023

Walter has seen to my service since my pa dealer was closed. He has been excellent in resolving my problems. I recommend this dealerships service department for the service your Cadillac requires. More

by chiefrickel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Walter Feist
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2023 -

Delaware Cadillac responded

Thank you for the 5-star review! We're thrilled to hear that Walter provided excellent service in resolving your concerns. We appreciate your recommendation and are here to ensure your Cadillac continues to receive top-notch care. We look forward to serving you again at our Cadillac service department!

November 29, 2023

Drew is awesome. He patiently answered all my questions. Al graciously scheduled service to pick up my car & leave me a loaner to address 4 recall items & do annual m More

by ELIZABETHWSIGEL
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Al - service
Nov 29, 2023 -

Delaware Cadillac responded

That's fantastic to hear! It sounds like Drew and Al provided excellent service, addressing all your questions and ensuring a smooth experience with the car service. We're glad you had a positive experience with everyone at Delaware Cadillac!

November 16, 2023

Service Department is courteous, prompt, and provides quality work at a reasonable price. The Service Department is one reason I wouldn't want to buy a car anywhere else. More

by Kirk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Walter Feist
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2023 -

Delaware Cadillac responded

Thank you for your kind words! We're proud to hear about your positive experience with our Service Department. Your satisfaction is our priority, and we appreciate your loyalty. If there's anything else we can do for you, please don't hesitate to let us know.

October 27, 2023

Walt and the entire service team at Delaware Cadillac are top notch. I've always driven Cadillacs and for as long I can remember we've had them serviced regularly at Delaware Cadillac. I highly recommend. More

by Pete
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Walter Feist
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2023 -

Delaware Cadillac responded

We are delighted to hear about your positive experience with us at Delaware Cadillac. Thank you for the recommendation!

August 02, 2023

I would like to thank drew for the professionalism and the great customer service . I will never go to another person . Will be referring everyone to him More

by Ebonflagg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2023 -

Delaware Cadillac responded

Thank you, for your wonderful feedback! We truly appreciate your kind words and are delighted to hear that you had a positive experience with Drew. We take great pride in providing the best service possible to our valued customers, and your recommendation means a lot to us. If you ever need any assistance or have any questions, please don't hesitate to reach out. We look forward to serving you and your referrals in the future!

July 31, 2023

I was upset at the time. The service manager called me and explained the cost to me. Now I am completely satisfied. Please disregard my negative review. More

by bignick
Recommend Dealer
Yes
Employees Worked With
Walter Feist
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2023 -

Delaware Cadillac responded

Thank you for the 5 Star review!

July 28, 2023

Don’t go there. I was over charged for a wheel bearing on my 2016 srx Cadillac $680.00. First it was 500 part and 250 labor than they settled for 680.00 If found More

by bignick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
One of the girls in service, didn’t get her name
Jul 28, 2023 -

Delaware Cadillac responded

We apologize for your unsatisfactory experience. Our Service Director will reach out to you.

Jul 28, 2023 -

bignick responded

Well, educate me on the mark up on the bearing cost and the labor involved. I just can’t see it. Bearing and hub GM part 2 for $138 Labor 2 hours at the most You charged me $680

Jul 29, 2023 -

Delaware Cadillac responded

We price to the retail market for our Labor and Parts services, no different than any other franchised automotive dealership. The cost of our factory certified technician's time and expertise should not be undervalued. Your personal conversations with our Service Manager about the cost of repairs should have been sufficient for you to determine to proceed with the repairs or not. The public challenge of our pricing does not change the outcome of our repair estimates. If you feel the need to discuss this matter further, please contact our Service Manager, Toni, whom you can continue your original conversation with. We are sorry you felt the need to complain about your repair estimate, but we are confident in not only the pricing we offer but the value of service we provide.

Jul 29, 2023 -

bignick responded

But you didn’t explain the cost of the bearing All you did now was just a routine response The service to replace a bearing is No more than 2 hours Bearing 2 GM $138 2 hours labor. 200 Total. $338. Now educate me on your cost of $680 Other dealerships have great service departments and are cost efficient. As I am now telling my friends to Be award of what your dealership is doing. I may contact the owner. You just better justify my payment with a return check.

July 26, 2023

Worst service I have ever encountered. Cadillac XLR was dropped off on multiple occasions and dealership didn't fix the door sensor for the key FOB, black sponge tar coming out of the AC o More

by Jody C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Walter Feist
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2023 -

Delaware Cadillac responded

We apologize for your unsatisfactory experience. Our Service Director will reach out to you.

July 12, 2023

MR. DREW DO GOOD CUSTOMER SERVICE AND Mrs Tonya is good to I don't understand why my car needs service three weeks but in the row 🤔 .I hope they can answer my questions. I LOVE MY CAR More

by mariebailey610
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toni Spille
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanya Sirotin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2023 -

Delaware Cadillac responded

Thank you for the 5 stars!

July 04, 2023

It’s always a pleasure coming to the dealership. Courteous and professional always. Thank you More

by Papa051960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2023 -

Delaware Cadillac responded

We're delighted to hear that you always have pleasant experience with us Thank you for sharing your positive feedback, and we hope your future visits continue to be just as enjoyable.

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