Delaware Cadillac - Service Center

Service department It's was my first time having my Cadillac serviced at Delaware Cadillac. They treated me like I've been coming there for years. Walter the service rep It's was my first time having my Cadillac serviced at Delaware Cadillac. They treated me like I've been coming there for years. Walter the service rep was very professional and good customer service skills. They handled all the routine maintenance thoroughly and timely. It was the best experience I ever had at a dealership service department. More

Not Going Back! 15 days after I had service done ($650.03) to my 2011 SRX that I bought from them), I was back. Charged $1150.00 .....for my old "fabricated" part!!! 15 days after I had service done ($650.03) to my 2011 SRX that I bought from them), I was back. Charged $1150.00 .....for my old "fabricated" part!!! DONE. More

Great Service!!! I had a great experience at Delaware Cadillac during my visit for service. The Service Tech went above and beyond my expectations!!! I would definitel I had a great experience at Delaware Cadillac during my visit for service. The Service Tech went above and beyond my expectations!!! I would definitely continue to take my car to Delaware Cadillac for service More

Excellent as always I have no complaints with service or personnel. All were friendly and helpful. All were very knowledgeable and actually interested in my as a custom I have no complaints with service or personnel. All were friendly and helpful. All were very knowledgeable and actually interested in my as a customer. More

Courteous, friendly service. Mike as always gave me the direction, advice, and personal attention that is rare today. And Toni was her friendly, helpful self willing to do what ev Mike as always gave me the direction, advice, and personal attention that is rare today. And Toni was her friendly, helpful self willing to do what ever it took to get my issue resolved. More

navigation system was not working They agreed with the problem but indicated it was take a few days since the success module was under the back seat and thus the seat needed to be remo They agreed with the problem but indicated it was take a few days since the success module was under the back seat and thus the seat needed to be removed. We rescheduled the work at my convenience for this week. More

Always a great experience at Delaware Cadillac Always a great pleasure dealing with Delaware Cadillac and Toni Spille . Fixed my car properly first time & washed it. They are always pleasant. Why Always a great pleasure dealing with Delaware Cadillac and Toni Spille . Fixed my car properly first time & washed it. They are always pleasant. Why do I need to do 25 words? More

Great service! After purchasing my vehicle from dealership the vehicle was found to need some repair. I was somewhat frustrated and understandably so... The people After purchasing my vehicle from dealership the vehicle was found to need some repair. I was somewhat frustrated and understandably so... The people in service depot. Steve and Tanya put me at ease with the situation. I was greatly satisfied with the customer service and work! Thanks guys and keep up the good work! More

9.5 satisfied with service I came in for an oil & filter change and to have a DRL bulb replaced. Very satisfied with service but once I got home I realized I had a center cap mi I came in for an oil & filter change and to have a DRL bulb replaced. Very satisfied with service but once I got home I realized I had a center cap missing on my rear driver side wheel. I called and asked had it been forgotten to be replaced back on or had it been found. The service advisor called to say they checked the video and indeed all my centre caps where on my wheels yet they could not take responsibility because they didn't remove or rotate my tires. I then asked if that was part of the oil change the advisor replied yes but didn't rotate my tires as the tread looked even on all four tires. So I was disappointed to say the least... More

XTS Service The customer service representatives at Delaware are friendly, efficient and a pleasure to deal with. Their prompt loan car have been new and ready. A The customer service representatives at Delaware are friendly, efficient and a pleasure to deal with. Their prompt loan car have been new and ready. Although the trip from MD to Delaware Cadillac is not convenient butt well worth the trip. More