Destination Kia - Service Center

Had to go back 3 times just for an appointment. 1st time I was never told they had shuttle service or I could have had my car done that day. 2nd time they found the problem and had to order it. Had 1st time I was never told they had shuttle service or I could have had my car done that day. 2nd time they found the problem and had to order it. Had to make a 3rd appointment at the tune of $800. Got the shuttle home. Got a call car was done. No way to get back. Shuttle never came to get me and service guy had no idea when he'd come. There is no communication. Now I have to find a ride to go get my car. And I WAS thinking of trading in. NOT WITH THEM! They lost my business. More

I had my first free 6 months service on my brand new SUV and it went fine. My only negative is my salesman didn't call me back when I had left a message on his phone a few weeks ago. and it went fine. My only negative is my salesman didn't call me back when I had left a message on his phone a few weeks ago. More

Great service and professional environment. I’ve been using Destination Kia for all car services for close to ten years and communication has always been great. Two cars later (from Destination I’ve been using Destination Kia for all car services for close to ten years and communication has always been great. Two cars later (from Destination), I’m always happy when Marshall is there to help as service advisor. Marshall is knowledgable, friendly, polite, and answers all of my many questions. More

Had an appointment for an oil change, tire rotation and NY state inspection. In and out in 1 hour. Quick service and a car wash. While waiting the salesman I purchased with came over to say hello. Addresse NY state inspection. In and out in 1 hour. Quick service and a car wash. While waiting the salesman I purchased with came over to say hello. Addressed me by my name. A friendly dealership. More

I always give a high rating because the employees alway beg for one or they get in trouble. I would like to be able to give upper management and the owner also a rating for this unfair survey. Mistakes hap beg for one or they get in trouble. I would like to be able to give upper management and the owner also a rating for this unfair survey. Mistakes happens…beginning with this survey. The service is always great and the employees are always friendly and helpful. Like any business mistakes do happens… like Destination KIA 10 points, 100% survey. More

Peopreal good no waiting the price is roght up to date on everything even recallsle are real nice customer service is everything even recallsle are real nice customer service is More

It has excellent location very modern very clean with a outstanding customer, service, and staff outstanding customer, service, and staff More

Prompt, courteous service. Technician was very knowledgeable and helpful in fixing issues I had with my vehicle. Would recommend this dealer. Technician was very knowledgeable and helpful in fixing issues I had with my vehicle. Would recommend this dealer. More

Devin was great. Listened to me and got info I needed. However, the response to phone calls is abominable. To get appointment, made multiple calls over a period o Listened to me and got info I needed. However, the response to phone calls is abominable. To get appointment, made multiple calls over a period of several hours. . Left messages, in vain, left on hold interminably - - no one calls back or answers. Other of my many calls, looped around in phone system. I was left in utter exasperation and in tears, with heart pounding out of my body. No excuse for lack of attention to phone part of the service experience. Once I got to dealership, service was good and staff/facility good. More

Great service, sales and customer care. The customer comes first Ina pleasant, professional environment. Bought three cars since 2018. The customer comes first Ina pleasant, professional environment. Bought three cars since 2018. More