Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Dirito Brothers Walnut Creek Volkswagen
Walnut Creek, CA
4,884 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and many areas across Northern California.
Despite all this success, our mission is far from complete. We want to make sure every driver is having their automotive needs met with attention, care, and perhaps most importantly, expertise. That’s why you can feel confident that the staff here at Dirito Brothers Walnut Creek Volkswagen is equipped to handle your needs, whether you’re buying one of our brand new Volkswagen models or are bringing your current vehicle in for repairs.
It’s this type of dedication from the Dirito Brothers Walnut Creek Volkswagen team that has allowed us to become recognized as a leader in sales and customer satisfaction through the Wolfsburg Crest Club award, as well as grow into one of the largest VW dealers in the United States.
If you’re looking for a Volkswagen dealer in Walnut Creek or anywhere else in the East Bay area, don’t just visit any dealership. Visit a dealership that has proven it knows how to make drivers happy and meet their needs with satisfaction. We look forward to meeting you and inviting you into the Dirito Brothers Walnut Creek Volkswagen family.
If you’re ready to get your Volkswagen experience started, take a look at the resources on our website or give us a call. We look forward to inviting you into our state-of-the-art facility and helping you get behind the wheel.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,884 reviews
June 19, 2025
My experience was very good working with the professionals at the Volkswagen dealership. The only complaint I have is the constant harassment to fill out the survey from emails to phone calls. professionals at the Volkswagen dealership. The only complaint I have is the constant harassment to fill out the survey from emails to phone calls. More
by EMAILJON
Verified Customer
June 19, 2025
Excellent repeated customer service from personnel: Gus (sales), Sterling (admin), Erin (finance) and Marina (service). This is my fifth VW I have purchased working with Gus. I received a great deal and l (sales), Sterling (admin), Erin (finance) and Marina (service). This is my fifth VW I have purchased working with Gus. I received a great deal and love my new 2024 Atlas cross sport- BLUE! More
by denise.h.m3
Employees Worked With
June 18, 2025
I purchased the ID 4 from the dealer after waiting 14 months with a scratch in the door and a bad headlight, the car stayed at the service for a long time to paint and waited for over a month without hea months with a scratch in the door and a bad headlight, the car stayed at the service for a long time to paint and waited for over a month without headlight until they got one to replace, happy I did not get into accident or tickets, sales people did not know how to work the car system and did not have enough experience. Finance is rude and does not smile. She treated us with no respect. The car had issues with the axles. It was sent four times for repair and has never been repaired. Finally, the service said I needed to change the tires for almost $1500, and the car remains unrepaired. Finally, I hired an attorney to file a lemon law. The factory paid off the car, and they paid me back for all my troubles. General manager when asked to reach me he first profiled me in social media before calling me, very bad More
by MSAMMOUR50
Employees Worked With
June 18, 2025
Gus and Eddie were Amazing! !! Their customer service is outstanding, and I would recommend them to anyone. !! Their customer service is outstanding, and I would recommend them to anyone. More
by Tammy Geer
Employees Worked With
June 17, 2025
My 2020 Atlas Cross Sport has been serviced by Dirito Brothers for the last five years and I have always received excellent service. Marina Felix is an excellent service consultant. Sha has always been Brothers for the last five years and I have always received excellent service. Marina Felix is an excellent service consultant. Sha has always been very responsive and helpful in helping me understand my vehicle. She is very knowledgeable. More
by GAMBY180
Employees Worked With
June 17, 2025
I recently took my car in for general maintenance for $1,500 and picked up my car, only to have the engine light come on as I got close to my house on the same day it was picked up. When I took my car b $1,500 and picked up my car, only to have the engine light come on as I got close to my house on the same day it was picked up. When I took my car back in, I was told that the timing belt needed to be replaced and that there had been damage to the engine from the timing belt. I was told that it would cost upward of up to $8,500 to repair. If I had just taken the car in for inspection and maintenance, how was this not caught? I have been taking my car to Dirito Bros. VW since I’ve owned it and I’ve never had such a disappointing experience. I’ve never had a problem paying for recommended service, and had the inspection been properly done, i would have gladly paid for the service. I would’nt need to be writing this disappointing survey, or be put in a position to have junk what was previously a good running 2012 vehicle with only 92K miles that had always been serviced (at your dealer) with no previous issues due to the new service to fix the vehicles repair exceeding its value More
by PETER.RUIZ
Employees Worked With
I am not familiar with the maintenance department
June 16, 2025
Marina, my service advisor was great. Answered all of my questions and got my car back to me the next day. I would go back again. Answered all of my questions and got my car back to me the next day. I would go back again. More
by NBELMORE
Employees Worked With
June 16, 2025
Sean at Dirito, like always, took good car of me and my vehicle. Thanks again! vehicle. Thanks again! More
by mattlavrinets
Employees Worked With
