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Dirito Brothers Walnut Creek Volkswagen

Walnut Creek, CA

Overview
Employees
Reviews
Vehicles
4.7
4,892 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and many areas across Northern California. Despite all this success, our mission is far from complete. We want to make sure every driver is having their automotive needs met with attention, care, and perhaps most importantly, expertise. That’s why you can feel confident that the staff here at Dirito Brothers Walnut Creek Volkswagen is equipped to handle your needs, whether you’re buying one of our brand new Volkswagen models or are bringing your current vehicle in for repairs. It’s this type of dedication from the Dirito Brothers Walnut Creek Volkswagen team that has allowed us to become recognized as a leader in sales and customer satisfaction through the Wolfsburg Crest Club award, as well as grow into one of the largest VW dealers in the United States. If you’re looking for a Volkswagen dealer in Walnut Creek or anywhere else in the East Bay area, don’t just visit any dealership. Visit a dealership that has proven it knows how to make drivers happy and meet their needs with satisfaction. We look forward to meeting you and inviting you into the Dirito Brothers Walnut Creek Volkswagen family. If you’re ready to get your Volkswagen experience started, take a look at the resources on our website or give us a call. We look forward to inviting you into our state-of-the-art facility and helping you get behind the wheel.
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2020 North Main Street

Walnut Creek, CA

94596

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Showing 4,892 reviews

October 10, 2023

The quality of work has always been good but lately it seems to take longer to complete the work than in the past. More

by eneufeldt7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 11, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, we appreciate your business and value your feedback. We would not be able to grow and develop without feedback like yours. Thank you for noting the high-quality work you consistently receive here with us. If there is anything else we can do for you, please let us know. The Service Team at Dirito Brothers Walnut Creek Volkswagen is always here for you.

October 10, 2023

Service is always great and advisers are always keeping u up to date with how ur car is doing More

by XCULLOA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 10, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for taking the time to share your great 5-star review. We're glad to learn that you are consistently pleased with the high level of customer care from our Service Team at Dirito Brothers Walnut Creek Volkswagen. It's important that we thoroughly communicate the necessary maintenance needs to our customers. We look forward to servicing your needs over the years to come!

October 09, 2023

Excellent care and service. Great and efficient with timing and providing direct transportation to and from More

by shate_gordon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 10, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, we are grateful you took the time to leave this positive review. It's great to know that our Service Team was efficient and did an excellent job at what they do. We're also glad to learn that our team provided transportation to and from the dealership. Should you need anything, please don't hesitate to reach out to us at Dirito Brothers Walnut Creek Volkswagen.

October 09, 2023

The process was stress-free and effortless from start to finish. John was a joy to work with. Customer service was exceptional! More

by KATELYN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 09, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your positive experience. We're delighted to know that your entire process was smooth and stress-free. It's great to know that our team provided exceptional service, making your experience even better. We value your feedback and look forward to assisting you again in the future here at Dirito Brothers Walnut Creek Volkswagen.

October 08, 2023

Gerard is the best car salesperson we have ever worked with! Not pushy! Great “car-side manner!” More

by RNCARCHER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gerard Rose
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Oct 09, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We are proud to see that you had a great experience. Thank you for taking the time to review our Sales Team here at Dirito Brothers Walnut Creek Volkswagen.

October 08, 2023

We met Mike Raff a few months ago and we returned this time to go ahead. Mike was knowledgeable and treated my wife and well. The whole process was very smooth and straightforward. More

by PETERMHILL72
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Erin Scordelis Scripillit
5.0
This rating includes all reviews, with more weight given to recent reviews.
mike raff
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 09, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your experience. We're pleased to hear that our Sales Team made a lasting impression on you, leading to a return visit. It's great to know that our knowledgeable assistance and the smooth process contributed to a positive experience for both you and your wife. We appreciate your trust and look forward to assisting you again in the future here at Dirito Brothers Walnut Creek Volkswagen.

October 07, 2023

Very easy transaction, transparent during purchase process, professional, reliable, and prompt in all responses to inquiries. More

by JNJKELLY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Dirito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erin Scordelis Scripillit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 08, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the five-star review. Our team strives to provide professional and reliable service promptly. If you have any more automotive needs stop by Dirito Brothers Walnut Creek Volkswagen.

October 06, 2023

appreciate the work and service. Terrance has helped us through the process, and he did a great job! More

by JUANG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terrance
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Oct 07, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Juang, we appreciate the fantastic review and are glad we could be of service. Thank you for highlighting the great job our team provided during your recent service visit. If you have any further needs or questions, please reach out to our Service Team here at Dirito Brothers Walnut Creek Volkswagen. We are always here for you.

October 05, 2023

Excellent Customer relations and service done within expected/preferred time frame. Everyone was very helpful and attentive. More

by OSCARGIRL27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 05, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, we are so happy to know that our Service team was very helpful, attentive, and provided an excellent experience on your visit. Thank you very much for the wonderful feedback and 5 stars. It was a pleasure to do business with you, and we hope to see you at Dirito Brothers Walnut Creek Volkswagen again in the future.

October 05, 2023

Free Lyft shuttles and 10,000-mile service work completed within one hour. Very nice people too. A complementary wash would've been nice, but I'm not complaining. More

by SANDER.LEECH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
mike raff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 06, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your positive review noting the free Lyft shuttle and timely service you received. The Service Team here at Dirito Brothers Walnut Creek Volkswagen always strives to provide excellent customer service. It brings us joy to know that our very nice team provided this five-star, 10k maintenance experience for you. We appreciate your business and look forward to your next visit.

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