Dirito Brothers Walnut Creek Volkswagen

I've been bringing my VW to Dirito (and other mechanics) for repair over the years. Dirito Bros fixed my heater core (which was under warranty under a Technical Service Bulletin - but they didn't know and 1 for repair over the years. Dirito Bros fixed my heater core (which was under warranty under a Technical Service Bulletin - but they didn't know and 1st tried to quote me an expensive repair. During that visit they did work on the coolant system (part of the Heater Core repair) and flushed/drained the system. A few months later, I had a coolant leak, brought it back, and they said there were no leaks but perhaps they didn't add enough coolant due to an air bubble (they agreed not to charge me). 1 month later, I was leaking fluid in 2 locations, brought it back, and they quoted over $3,100 for repair and said it's a new issue not covered by the previous repair (which I contested). I brought the car to another VW service center and it was fixed for <$2,000. Sean and Kyle were communicative, but firm that this is a new issue for which I'd have to pay (no negotiation). When I returned to pick the car to bring it to another shop (with an hour's notice) the car was still on the lift and I waited nearly an hour for it to be ready. When I brought the car in they agreed to replace the dead fob battery for $10 and I gave the OK. I asked, nobody knew, then got a text the next day from Sean that it wasn't replaced. This dealership has good people, but their internal communication and exceedingly high pricing is a turn-off. There are other highly reputable repair companies locally - so do your homework. It's also cringeworthy (and they realize this) when Dirito Bros' service department makes it a point to know you're receiving a survey and they state it's really important to get all 5-star ratings - vs. asking for honest feedback so they can get better. I'd caution VW owners to think "caveat emptor" when deciding whom to entrust your VW service. Do your research. You'll find more reputable local firms that work on VW and other German vehicles and if you have the same experience I had, you won't add $1K or more to your already high frustration level. I understand Bay Area labor rates are high, but the $1K I saved was from a great repair shop in even pricier Lafayette. Good luck! More

The folks at Dirito Bros. VW were extremely fast and courteous. Thanks so much for a smooth experience. VW were extremely fast and courteous. Thanks so much for a smooth experience. More

Very good experience overall. Was updated on the progress of the work on my 11 year old vehicle constantly. There were extra complementary services to my vehicle as well. Was updated on the progress of the work on my 11 year old vehicle constantly. There were extra complementary services to my vehicle as well. More

John is friendly. He demonstrated professionalism. He did not beat around the bush and I could not refuse his quick offer. He demonstrated professionalism. He did not beat around the bush and I could not refuse his quick offer. More

Good customer service and credit department. Very professional and courteous friendly people. Would recommend to others Very professional and courteous friendly people. Would recommend to others More

Took car to dealer after my daughter recorded after the third time it happened her car not accelerating while getting on the freeway past 39mph. Dangerous situation ! Took it to dealer and after 5 days in third time it happened her car not accelerating while getting on the freeway past 39mph. Dangerous situation ! Took it to dealer and after 5 days in the shop they said nothing is wrong with car. We reluctantly took it back and it happened again within the next couple of days almost causing an accident on the freeway with my daughter driving. Might be time to lawyer up More

The dealership was very clean, and very accommodatable to our needs. We will definitely be coming back our needs. We will definitely be coming back More

Had a flat tire on freeway and had to be towed to Dirito Bros. Even with no appointment they completed the tire replacement and some recall work in one day. Bros. Even with no appointment they completed the tire replacement and some recall work in one day. More

It was a an excellent experience which took less than 2 hours to transact. Thank you hours to transact. Thank you More

Helpful and answers questions. End of message Done That’s it Ok Have a good day End of message Done That’s it Ok Have a good day More