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Dirito Brothers Walnut Creek Volkswagen

Walnut Creek, CA

4.7
4,892 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and many areas across Northern California. Despite all this success, our mission is far from complete. We want to make sure every driver is having their automotive needs met with attention, care, and perhaps most importantly, expertise. That’s why you can feel confident that the staff here at Dirito Brothers Walnut Creek Volkswagen is equipped to handle your needs, whether you’re buying one of our brand new Volkswagen models or are bringing your current vehicle in for repairs. It’s this type of dedication from the Dirito Brothers Walnut Creek Volkswagen team that has allowed us to become recognized as a leader in sales and customer satisfaction through the Wolfsburg Crest Club award, as well as grow into one of the largest VW dealers in the United States. If you’re looking for a Volkswagen dealer in Walnut Creek or anywhere else in the East Bay area, don’t just visit any dealership. Visit a dealership that has proven it knows how to make drivers happy and meet their needs with satisfaction. We look forward to meeting you and inviting you into the Dirito Brothers Walnut Creek Volkswagen family. If you’re ready to get your Volkswagen experience started, take a look at the resources on our website or give us a call. We look forward to inviting you into our state-of-the-art facility and helping you get behind the wheel.
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2020 North Main Street

Walnut Creek, CA

94596

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Showing 4,892 reviews

September 21, 2023

Fantastic service! Thank you to Sean and the team for helping us out quickly and very professionally!! More

by CHRISWHITE_CA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello. We are so pleased that you had a positive experience with Dirito Brothers Walnut Creek Volkswagen. Thank you for your review regarding the fantastic service you received from our very professional team.

September 21, 2023

Great experience. Cole was very knowledge, responsive and exceeded expectations with the process of buying a new Atlas. More

by Danny
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
cole scordelis
Sep 22, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Danny, thank you for sharing this rewarding review of your experience with our Sales Team here at Dirito Brothers Walnut Creek Volkswagen. We enjoyed reading how our very knowledgeable team provided a great experience by exceeding your expectations with the process of purchasing your new Volkswagen Atlas. Your feedback is greatly appreciated.

September 21, 2023

I love the Dirito Bros - I have been going to them for 20 years, I am on my 7th lease. I love their attitudes, their knowledge, their understanding of what I need (even if I don't know what I need). I am a c More

by readausten
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nanika Orgil
Nov 30, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Congratulations on your 7th lease with us. We are so proud to have served you over the past 20 years and look forward to many years to come. Have a wonderful day from everyone here at Dirito Brothers Walnut Creek Volkswagen.

September 21, 2023

Great customer service and great service and staff very helpful and my vehicle was ready in a timely manner More

by BAEE2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing this positive review of your experience with our Service Team here at Dirito Brothers Walnut Creek Volkswagen. We enjoyed reading how our very helpful team provided great customer service and had your vehicle completed in a timely manner. Your feedback is greatly appreciated.

September 20, 2023

As per usual, Marina has gone above and beyond to help me keep my VW in tip top shape. More

by ATPHOTO75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

It is great to see that our team continues to earn your five stars. Please don't hesitate to give us a call at Dirito Brothers Walnut Creek Volkswagen if you need anything down the road.

September 20, 2023

Very Poor, i did not get a call back or resolution on my concern. I am still waiting for a call from this service center. I am highly disappointed. More

by girishmullapally
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean Thomas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, We are very sorry to hear that you weren't contacted by the team but we do see that you're coming in today. We appreciate your business and will do what we can to get you taken care of. Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

September 18, 2023

Andreas was great and quick in responding to our questions. Finance /getting the car ready that day was quick ! After a few months, we did have some car issues , got it fixed under warranty. My da More

by PAULINNEB3033
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andres Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for leaving this great review for our team. We strive to ensure that everything is taken care of for our customers so it is nice to see that all of your questions were addressed. We appreciate your business and look forward to your next visit here at Dirito Brothers Walnut Creek Volkswagen.

September 18, 2023

Kevin was very informative and explained everything in detail from the beginning. They went above and beyond to get my daughters car back on the road. Even when picking up the car it was very fast. More

by SMTYCER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello. Thank you for highlighting how our team was very informative and went above and beyond to get your daughter's car back on the road. Your complimentary review of our Service Team here at Dirito Brothers Walnut Creek Volkswagen is much appreciated.

September 18, 2023

Everyone I encountered was helpful, knowledgeable and polite. Service was very good everyone knew their job. More

by SANDRABROWDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, we are so happy to know that our team was helpful, knowledgeable, and polite on your visit. Thank you so much for taking the time to leave us this wonderful feedback and 5 stars. We’re glad you came in, and we appreciate your business at Dirito Brothers Walnut Creek Volkswagen.

September 18, 2023

HVAC problem was quickly and corectly diagnosed, parts were ordered and received the next day. My vehicle was ready for pickup earlier than expected. Very pleased! More

by mcaje
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We are so glad to learn that your service experience was five stars. Thank you for choosing Dirito Brothers Walnut Creek Volkswagen for your automotive needs.

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