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Dirito Brothers Walnut Creek Volkswagen

Walnut Creek, CA

Overview
Employees
Reviews
Vehicles
4.7
4,892 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and many areas across Northern California. Despite all this success, our mission is far from complete. We want to make sure every driver is having their automotive needs met with attention, care, and perhaps most importantly, expertise. That’s why you can feel confident that the staff here at Dirito Brothers Walnut Creek Volkswagen is equipped to handle your needs, whether you’re buying one of our brand new Volkswagen models or are bringing your current vehicle in for repairs. It’s this type of dedication from the Dirito Brothers Walnut Creek Volkswagen team that has allowed us to become recognized as a leader in sales and customer satisfaction through the Wolfsburg Crest Club award, as well as grow into one of the largest VW dealers in the United States. If you’re looking for a Volkswagen dealer in Walnut Creek or anywhere else in the East Bay area, don’t just visit any dealership. Visit a dealership that has proven it knows how to make drivers happy and meet their needs with satisfaction. We look forward to meeting you and inviting you into the Dirito Brothers Walnut Creek Volkswagen family. If you’re ready to get your Volkswagen experience started, take a look at the resources on our website or give us a call. We look forward to inviting you into our state-of-the-art facility and helping you get behind the wheel.
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2020 North Main Street

Walnut Creek, CA

94596

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Showing 4,892 reviews

September 13, 2023

The service team was great. Made the process quick and easy for me and got me out with no issues or surprises. More

by MCROWE85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NA
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Sep 14, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your trust in our Service Team to make your process quick and easy for you all in a timely manner. It makes us very proud to have your positive five-star review of Dirito Brothers Walnut Creek Volkswagen. We are always here to help, should you need anything else.

September 12, 2023

I bought this car from Dirito and prepaid maintenance at same time. Apparently, prepaid maintenance doesn’t include tire rotation. In addition, over four years of taking my car to them for service, they nev More

by JAYFEIST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Hubert
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 13, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, We value your feedback here at Dirito Brothers Walnut Creek Volkswagen and I would like the chance to speak with you about your overall experience with our Service Department regarding your tires. At your convenience, please contact me so we can discuss this further. Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

September 11, 2023

I recently bought a new VW GTI from Dirito Brothers Volkswagen.I was very impressed with Zack Tziolis, who helped me. He was very friendly and knowledgeable about the GTI. He answered all of my questio More

by EMAILROMI
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Zack Tziolis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 12, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you so much for your glowing five-star review. We are pleased that you had such a comfortable and friendly experience with our Sales Team. Our team strives to be as knowledgeable and informative as possible throughout the entire car-buying process. We aim to go above and beyond customer expectations in order to provide excellent customer service. Should you need anything further please reach out to us here at Dirito Brothers Walnut Creek Volkswagen. Congrats on your new Volkswagen Golf GTI!

September 10, 2023

Great team there. Honest folks. I have to write more words but that sums it up More

by mattschumacher95
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erin Scordelis Scripillit
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 11, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, we are so happy to know that our team was honest, and was able to provide a great experience on your visit. Thank you very much for the positive feedback and 5-star rating. It was a pleasure to do business with you, and we hope to see you at Dirito Brothers Walnut Creek Volkswagen again in the future.

September 10, 2023

It is a new car, service was prepaid, but I has to pay. Horrible experience. More

by mhavel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Hubert
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 11, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, It would be appreciated to have the chance of speaking with you regarding your concerns with the service experience our Service Team provided you. Please reach out to me so that we can discuss this matter further. Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

Sep 11, 2023 -

mhavel responded

Greetings, I was very disappointed when I brought my new car, last Friday, for a scheduled, free service to your dealership. I had two prepaid services when I bought the car. My car has 6,000 miles on. I was refused to have it done for free and was forced to pay for it. On top of it, I found some missing piece (a screw on cap) in my cup holder yesterday (attached). Where is it missing??? I sent the note below to the services adviser I dealt with Kevin Hubert. I was having a scheduled service done on my Black, 2022 VW Tiguan last Friday, 9-8-202. This was supposed to be one of the FREE services that were prepaid when I bought the car in cash in February this year. You gave me some lame excuse that I have to wait till my car has 10,000 miles. I have also a Mercedes and we always owned Lexuses. I never wait until 10,000 miles between oil changes. It is my choice to have it done earlier. Who are you or anyone in the dealership to tell me when I change oil in the car I own. Mercedes or Lexus have never done that. It was supposed to be free that that is all you need to know. Your goal has to be your customer satisfaction - period. On top of it, I found in my cupholder this cap from something (attached picture). What did you forget to put back it. LET ME KNOW. I am very unhappy with your substandard service, and I am sure that I will tell everyone I know. Please send me a contact information for your general manager. He or she needs to know of how you treat your customer after they made the purchase. Also, I expect to get your answer regarding the cap ASAP. Dr. Havel ------------------------------------ Milan J. Havel, Ph.D., MBA mhavel@comcast.net 510-851-1026 cell

September 10, 2023

Ricky was awesome to work with. The showroom is always nice and clean. You’re my go to any and every time I need work done on my 2015 Golf TDI wagon. More

by SHARI.CHAMBLISS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky
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Sep 11, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hi Shari, thank you for your kind review of Dirito Brothers Walnut Creek Volkswagen. We are so glad that you had an awesome experience with our Service Team and that you enjoyed our clean showroom. Have a great day.

September 10, 2023

Good communication and quick in and out. Dealership doing everything to solve a complex problem. More

by JKOT3
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 12, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, thanks for this amazing review! Communicative and timely assistance is always valued here at Dirito Brothers Walnut Creek Volkswagen. Come see us again soon!

September 08, 2023

I enjoy working with Nanika, she us very thorough, and professional. Marina in service is also very helpful. More

by johnBRU57
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 08, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hi, we are very glad to read that our Service Team was very thorough, professional, and helpful on your visit. Thank you for the wonderful feedback and 5 stars. It was a pleasure to do business with you, and we look forward to work with you at Dirito Brothers Walnut Creek Volkswagen again in the future.

September 08, 2023

Terrence was courteous, knowledgeable and professional. He had me checked in for my service and on my way in no time. More

by CRAIG.MAZZERA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terrence
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Sep 08, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, we are so happy to read that our Service Team was courteous, knowledgeable, and professional on your visit. Thank you for taking the time to leave us this awesome 5-star rating and review. Please feel free to reach out to us if we can be of any assistance in the future at Dirito Brothers Walnut Creek Volkswagen.

September 06, 2023

The Dirito Brothers Staff are AMAZING! I would like to start by saying what an AWESOME deal I received on my 2023 Golf GTI Autobahn. A special thank you to Mike (Salesman) and Jeff (Sales More

by ERICHOLLAND403
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Rosen
5.0
This rating includes all reviews, with more weight given to recent reviews.
mike raff
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 07, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hi, Eric. Thank you for your recommendation and 5-star review of your experience with our Sales Team. We are so pleased that you had a pleasant experience and received such a great deal on your 2023 Volkswagen Golf GTI Autobahn. Thank you for being a Dirito Brothers Walnut Creek Volkswagen customer and let us know if we can assist you further.

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