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Dirito Brothers Walnut Creek Volkswagen
Walnut Creek, CA
4,847 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and many areas across Northern California.
Despite all this success, our mission is far from complete. We want to make sure every driver is having their automotive needs met with attention, care, and perhaps most importantly, expertise. That’s why you can feel confident that the staff here at Dirito Brothers Walnut Creek Volkswagen is equipped to handle your needs, whether you’re buying one of our brand new Volkswagen models or are bringing your current vehicle in for repairs.
It’s this type of dedication from the Dirito Brothers Walnut Creek Volkswagen team that has allowed us to become recognized as a leader in sales and customer satisfaction through the Wolfsburg Crest Club award, as well as grow into one of the largest VW dealers in the United States.
If you’re looking for a Volkswagen dealer in Walnut Creek or anywhere else in the East Bay area, don’t just visit any dealership. Visit a dealership that has proven it knows how to make drivers happy and meet their needs with satisfaction. We look forward to meeting you and inviting you into the Dirito Brothers Walnut Creek Volkswagen family.
If you’re ready to get your Volkswagen experience started, take a look at the resources on our website or give us a call. We look forward to inviting you into our state-of-the-art facility and helping you get behind the wheel.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 4,847 reviews
August 17, 2023
Modern facility, clean, friendly staff excellent service department. Work is always done to my satisfaction and dealership is conveniently located near BART or shuttle is provided to my home nearby. Will de department. Work is always done to my satisfaction and dealership is conveniently located near BART or shuttle is provided to my home nearby. Will definitely recommend. More
by Russ65
Verified CustomerEmployees Worked With
August 17, 2023
Kevin was easy to work with. He explained the problem well and offered a clear resolution with estimates. Since I wanted to obtain tires elsewhere, he explained to me what servic He explained the problem well and offered a clear resolution with estimates. Since I wanted to obtain tires elsewhere, he explained to me what services the tire replacement required. I hope I get to work with Kevin again in the future. More
by DOTLUNDGREN
Employees Worked With
August 17, 2023
I was told that the $375 to assess my AC would be applied to the repair. They thought it needed to be charged, so they applied the $375 to that. It took 3 more visits for them to realize that it actually nee to the repair. They thought it needed to be charged, so they applied the $375 to that. It took 3 more visits for them to realize that it actually needed a new hose. They refused to apply the $375 at that point because it took them so long to figure it out. It’s not my fault they couldn’t figure it out! Very unethical to do that More
by SHERRYSTEINMETZ3
Employees Worked With
August 15, 2023
Fantastic service all around. Cole, and Sterling were helpful and friendly. The best experience I’ve ever had buying a car. Cole, and Sterling were helpful and friendly. The best experience I’ve ever had buying a car. More
by MIKEROYBAL1972
August 15, 2023
Cole contacted me about Golf R i had interest in. Let me know when car came in stock, and was straight forward about price and features. Process was simple, got in, signed docs, and drove off. Let me know when car came in stock, and was straight forward about price and features. Process was simple, got in, signed docs, and drove off. More
by CHRISJEUNG
August 14, 2023
Buying my VW from them went smoothly. However, customer service has not been the best besides Nanika she was a pleasure to work with. I have two problems with this dealership. 1. I reques However, customer service has not been the best besides Nanika she was a pleasure to work with. I have two problems with this dealership. 1. I requested a refund within 3 days of buying my VW for a service plan I was given false information about. I was told it was done and would take 6 weeks. Within this time I have called a emailethe finance person who helped me Eddie Miller and get a different response on timeframe everytime. I have no problem waiting but I do have a problem with the nonspecific information. I did not want to write this review this way I rather have wrote about how smoothly things went dealing with everyone I worked with but that is not the case. 2. I have called and emailed sales manager Jeff Rosen multiple times during the 6 weeks with no response at all very frustrating and disappointing. I will not recommend this place to anyone just from the customer service standpoint. Now I will have to go down to the dealership to handle this in person because at this point it feels like I need verify if I need to take the legal route. And I already called my bank they said they see nothing and all I wanted to ask is some simple questions. More
by LICIAH2014
August 14, 2023
I always receive top rated service when I bring my car in for repair/maintenance. My service writer Kevin keeps me in the loop and is on top of the repairs that are happening. They are very professional. for repair/maintenance. My service writer Kevin keeps me in the loop and is on top of the repairs that are happening. They are very professional. More
by M.Denham
Employees Worked With
August 13, 2023
Everyone I dealt with was professional and made the whole sales process smooth, simple and low stress. Appreciate the no pressure sales approach taken. sales process smooth, simple and low stress. Appreciate the no pressure sales approach taken. More
by BOBSCOTTGROSSMAN
Employees Worked With
August 13, 2023
Service was scheduled immediately, scope of work was explained and completed as promised, cost of service was as estimated, prompt transportation was provided to and from my home by the dealership - all explained and completed as promised, cost of service was as estimated, prompt transportation was provided to and from my home by the dealership - all good. More
by REDDEZ
August 12, 2023
John and Erin were lovely to work with. They respected my time, were straightforward and easy to talk to, and got me in and out the door quickly and having felt very taken care of with my n They respected my time, were straightforward and easy to talk to, and got me in and out the door quickly and having felt very taken care of with my new car. More
by IRENE
