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Dirito Brothers Walnut Creek Volkswagen

Walnut Creek, CA

4.7
4,871 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and many areas across Northern California. Despite all this success, our mission is far from complete. We want to make sure every driver is having their automotive needs met with attention, care, and perhaps most importantly, expertise. That’s why you can feel confident that the staff here at Dirito Brothers Walnut Creek Volkswagen is equipped to handle your needs, whether you’re buying one of our brand new Volkswagen models or are bringing your current vehicle in for repairs. It’s this type of dedication from the Dirito Brothers Walnut Creek Volkswagen team that has allowed us to become recognized as a leader in sales and customer satisfaction through the Wolfsburg Crest Club award, as well as grow into one of the largest VW dealers in the United States. If you’re looking for a Volkswagen dealer in Walnut Creek or anywhere else in the East Bay area, don’t just visit any dealership. Visit a dealership that has proven it knows how to make drivers happy and meet their needs with satisfaction. We look forward to meeting you and inviting you into the Dirito Brothers Walnut Creek Volkswagen family. If you’re ready to get your Volkswagen experience started, take a look at the resources on our website or give us a call. We look forward to inviting you into our state-of-the-art facility and helping you get behind the wheel.
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2020 North Main Street

Walnut Creek, CA

94596

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Showing 4,871 reviews

March 28, 2025

Exhaust pipe clamp needed to be replaced. Instead of fixing it, you charged me $125 to put a plastic zip tie on it which did absolutely nothing. I found the part on Amazon for $11 and fixed i More

by adam.karson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know who it was
Mar 30, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Your feedback is important to us, and I would appreciate the opportunity to discuss your overall experience with our Service Department during your visit to repair the exhaust pipe clamp on your vehicle. Please contact me at your convenience so that I may be of further assistance. Best regards, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

March 28, 2025

Car had to be serviced for a couple recall items. Required a 2 days stay. Was able to schedule the service to happen on a weekend we were gone. Work was completed on-time and on-budget. Thanks! More

by EYEWELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

We're glad to hear everything went smoothly with your service at Dirito Brothers Walnut Creek Volkswagen. Thank you for choosing us and enjoy your vehicle!

March 28, 2025

Own an ID4 and so very much appreciate the customer support of the service department. Especially from Marina, who has provided wonderful follow up in a professional and helpful manner. More

by METTLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your experience with our service department at Dirito Brothers Walnut Creek Volkswagen. We're pleased to hear that our team, particularly in providing follow-up on your ID4, met your needs. Wishing you safe travels ahead!

March 26, 2025

Such a pleasant experience! Everyone I talked to while at the dealership was very professional. My point of contact, Zack was instrumental throughout the purchasing process. As More

by EDGARMORENO2K
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sterling Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Tziolis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

We're glad to hear about your pleasant experience with us at Dirito Brothers Walnut Creek Volkswagen. Proud to support veterans like you and appreciate your kind words about our team. Thank you for choosing us.

March 26, 2025

Marina was easy to work with, as always. Very easy to schedule and coordinate service. More

by ERGARCIA1987
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your feedback. We're glad to hear that scheduling and coordinating service continues to be smooth. Our team at Dirito Brothers Walnut Creek Volkswagen appreciates your support.

March 26, 2025

They said they fix my tire because its was small leak and after 3 and hour got a massage and told me o is ready when i went to pick up they told me they can not mix it and I need a new tire I told them let m More

by BAWADEOL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marina Felix
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Our top priority here is customer satisfaction. I would like the chance to speak with you about your recent experience with our Service Department regarding the level of customer care that you encountered when attempting to repair a tire on your vehicle. It would be appreciated if you would contact me at a time that is best for you. Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

March 26, 2025

You should not make people write anything if you want them to complete the survey. More

by cer1001
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your five-star rating with us at Dirito Brothers Walnut Creek Volkswagen. We appreciate your patronage and look forward to seeing you again in the future.

March 24, 2025

Good service as always. No problems, and I picked up my car using Lyft as usual. More

by LDWiens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for using our services and the Lyft option. We're happy to continue providing a hassle-free experience at Dirito Brothers Walnut Creek Volkswagen.

March 24, 2025

I had great service as always. I would recommend Diritos bros service to friends a More

by SLO1000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your kind words and support for our team at Dirito Brothers Walnut Creek Volkswagen. We appreciate the recommendation.

March 24, 2025

Shannon and her team of service writers have done an excellent job of keeping my Tiguan on the road. Very professional. More

by MUMMAHOME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your experience. We're glad our team could assist with your Tiguan. All the best from Dirito Brothers Walnut Creek Volkswagen.

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