Dirito Brothers Walnut Creek Volkswagen

I bought the 2023 golf R from Dirito VW. Nanika! She was the perfect person to sell me my FUN car. After months of calling other dealers she made the process so smooth and painless. I felt t Nanika! She was the perfect person to sell me my FUN car. After months of calling other dealers she made the process so smooth and painless. I felt that she really understood what I needed and provided. Thank you so much! More

Thank you to Cole for listening to our needs and getting us into the 2 cars that we test drove. The 1st one was really a great car, but not really in the budget that we had in mind. He then really came up us into the 2 cars that we test drove. The 1st one was really a great car, but not really in the budget that we had in mind. He then really came up with a compromise that really fit what we were looking for and gave us the type of car in the Tiguan, that we can be satisfied with. We also would like to thank Erin Scordelis for a comprehensive explanation of the financing and service options to our satisfaction. More

I couldn’t ask for better service than what Dirito Brothers had given. They were polite and answered my questions without any hesitation. I also appreciate how clean the waiting room was. It would Brothers had given. They were polite and answered my questions without any hesitation. I also appreciate how clean the waiting room was. It would have been ideal if there’s hot coffee or tea. Please keep up the good work. More

Gerard, as usual, was professional and friendly. He helped us complete the purchase of our e-Golf off the lease with ease and clarity. Erin was equally professional and informative in completing t He helped us complete the purchase of our e-Golf off the lease with ease and clarity. Erin was equally professional and informative in completing the documentation. More

As always, a great experience at Dorito Bros: service advisor, parts and repair of car, the best customer service I’ve ever experienced! advisor, parts and repair of car, the best customer service I’ve ever experienced! More

Prompt and curtiouse service with details on the service performed. Will be using service in the future. performed. Will be using service in the future. More

I am always very pleased with the service from this dealership. Their time estimates are always spot on. dealership. Their time estimates are always spot on. More

Muy buen servicio, el personal muy amable. Es muy agradable encontrar gente que hable otros idiomas y en especial es español, el trato se vuelve mas amigable. Es muy agradable encontrar gente que hable otros idiomas y en especial es español, el trato se vuelve mas amigable. More

I received a recall notice from VW, called Dirito to make an appointment. After many phone tag messages, I was able to make an appointment. The Recall Notice said the service would take a about an hour, so I an appointment. After many phone tag messages, I was able to make an appointment. The Recall Notice said the service would take a about an hour, so I planned to wait for my car. Dirito has a very nice waiting room. But when I arrived at the appointed time, the service advisor said it would take half a day and that I can expect it to be done at 3:30 pm. My appointment was 9:20 am. Had the service advisor told me at the time we made the appointment that it would take that long, I would have taken my car to the Oakland dealer. Dirito is in Walnut Creek and I live in Berkeley. Even though they would drop me at BART, the closest BART station to my home and is a mile long walk. Because of the miscommunication the service advisor was able to move my car to an earlier place in the queue, so instead of being done at 3:30, it was done at Noon. I am very appreciative of the service department's flexibility. More

Sean kept me informed during the entire process which ended up taking considerably more time than anticipated. He is very personable which made the drawn out timeline much more tolerable. ended up taking considerably more time than anticipated. He is very personable which made the drawn out timeline much more tolerable. More