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Dirito Brothers Walnut Creek Volkswagen

Walnut Creek, CA

Overview
Employees
Reviews
Vehicles
4.7
4,852 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and many areas across Northern California. Despite all this success, our mission is far from complete. We want to make sure every driver is having their automotive needs met with attention, care, and perhaps most importantly, expertise. That’s why you can feel confident that the staff here at Dirito Brothers Walnut Creek Volkswagen is equipped to handle your needs, whether you’re buying one of our brand new Volkswagen models or are bringing your current vehicle in for repairs. It’s this type of dedication from the Dirito Brothers Walnut Creek Volkswagen team that has allowed us to become recognized as a leader in sales and customer satisfaction through the Wolfsburg Crest Club award, as well as grow into one of the largest VW dealers in the United States. If you’re looking for a Volkswagen dealer in Walnut Creek or anywhere else in the East Bay area, don’t just visit any dealership. Visit a dealership that has proven it knows how to make drivers happy and meet their needs with satisfaction. We look forward to meeting you and inviting you into the Dirito Brothers Walnut Creek Volkswagen family. If you’re ready to get your Volkswagen experience started, take a look at the resources on our website or give us a call. We look forward to inviting you into our state-of-the-art facility and helping you get behind the wheel.
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2020 North Main Street

Walnut Creek, CA

94596

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Showing 4,852 reviews

June 10, 2023

Clean, bright & welcoming. Wonderful Marina Felix greeted me w/a big smile. Took great care of me. Excellent communication throughout time car was being serviced & once complet More

by sarah.lay01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
friendemic friendemic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joey
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Jun 11, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hi, Sarah. Thanks for the five-star review. We're happy to learn our Service Department had excellent communication and met all your needs and expectations. We hope you continue to choose Dirito Brothers Walnut Creek Volkswagen for all your automotive needs.

June 10, 2023

The sales rep Mike Raff was excellent. Price was excellent, and while they put money into the vehicle make it certified pre-owned, the detailing was mediocre and was about what I might ex More

by TOM SIDEBOTTOM
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Mike Raff and Erin were excellent to deal with and helpful.
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Jun 11, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Tom, Thank you for bringing your purchasing experience to my attention. I want to connect with you further regarding the vehicle you purchased with our Sales Team. Please feel free to reach out to me at your convenience. I look forward to speaking with you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

June 10, 2023

We are Very HAPPY that Dirito Bros. Walnut Creek FIXED Our CAR! The HUGE Problem that happened to our car, and the ROTTEN Treatment that we received from VOLKSWAGEN OAKLAND...where we More

by justice4pedieperez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marina Felix and also the General Manager who spoke to us as we left...I do not remember his name. I still haven't got an opportunity to TRY to have our $260.00 refunded to us by VW Oakland., Tim Luong
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Jun 10, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, thank you for your amazing review! We are so glad that our staff provided you with wonderful service during your visit and it would be an honor to assist you with anything else at Dirito Brothers Walnut Creek Volkswagen. Have a wonderful rest of your day.

Jun 11, 2023 -

justice4pedieperez responded

It's all good. Thank You

June 09, 2023

We received a call to make an appointment right away. When we arrived to drop off the car they were expecting us. Sean took care of us. Excellent service More

by ELOSO63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lady in the front desk in the evening
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Jun 09, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Our team here at Dirito Brothers Walnut Creek Volkswagen is proud to read that you had a great experience with us. Please feel free to contact us again if we can do anything else to assist you.

Jun 09, 2023 -

ELOSO63 responded

I also wanted to let you know that the young lady working the front desk when we picked up the car around 5:30 pm was very nice and very helpful.

June 09, 2023

Service advisor promptly greeted me and got me checked in and on my way. Communication regarding the status and follow up was excellent. More

by Mrbouge62
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erin Scordelis Scripillit
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 09, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Our team here at Dirito Brothers Walnut Creek Volkswagen is proud to read that you had a prompt and great experience with us. Please feel free to reach out if we can do anything else to assist you.

June 09, 2023

Very satisfied in general with the service. Kevin is very professional and knowledgeable customer service. It is very pleasant to desl with him! More

by susievvw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 09, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hi Susie, thank you so much for your kind review of Dirito Brothers Walnut Creek Volkswagen. We are happy to learn that you received satisfactory service during your visit and it would be our pleasure to assist you with anything else.

June 08, 2023

I have trusted the customer service staff and mechanics at Dirito Brothers for nearly 20 years and never been disappointed. More

by sue26
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 08, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We are glad you enjoyed great customer service working with our Service Team at Dirito Brothers Walnut Creek Volkswagen. Thank you for your positive review and for trusting us with your automotive needs. We are here if you need any further assistance.

June 08, 2023

VWCS3510444 - March 20 - I was expecting a response from a service representative. I just received a copy of the closed work ticket in the mail stating it's not VW's problem. No human contact at all. The w More

by VICTORGEORGIOU
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Hubert
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 08, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, We would appreciate the opportunity to learn more about your experience with our Service Team here at Dirito Brothers Walnut Creek Volkswagen. Please initiate contact directly so we can discuss any feedback you may have. Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

Jun 10, 2023 -

VICTORGEORGIOU responded

When the VW was purchased from Dirito last year, it was delivered with two service packs, accessories and first aid, which were affixed to the back of the rear seats - one on each seat, near the top. This seemed like an odd placement at the time, but we did not mention it to the dealer. It was very hot weather at the time. Soon after taking delivery, the weight of the service packs caused the carpet glued to the back of the rear seats to become separated from the seat. We decided to deal with it as a warranty issue when the car was taken in for the first maintenance service. When the car was returned for service on March 20, 2023, the service writer Kevin appeared to acknowledge it as a warranty issue, but he wanted to check with VW on the best way to repair. I left the dealership with an open service ticket. Sidebar topic: Prior to the service visit, VW’s automated reminder system was pinging us with messages to get the vehicle in for service. Following the service visit, the automated reminders changed to “You missed your service appointment” and requesting a reschedule. After three or four of the reschedule reminders, I sent an email directly to Kevin requesting a status check on the “how to fix” inquiry. There was no response to that email. A local detailer tacked the carpet back into place, but this fix is cosmetic only. The carpet is not permanently reattached. On or about June 6, I received an envelope from Dirito Brothers. It contained a copy of the service ticket marked CLOSED on May 31, 2023. The text box included the text “Packs do not come velcro’d to backs of seats. Not a warranty claim.” The following day, Dirito’s automated messenger sent us a “How did you like our work”. The poor review brought a second automated message “tell us more”. In that message, the General Manager’s phone number comes before the action button. Having stopped reading at the GM’s phone number, I called the General Manager. That call went to voice mail. There was no response. Returning to the email, I found the respond button. At this point there has been no human interaction with Dirito since leaving the dealer on March 20. Volkswagen owes us a permanent reattachment of the carpet to the rear seats.

June 08, 2023

I am pleased with the service I have received from this dealership. I purchase my lease. I have leased 6 vehicles so far. More

by SHORTEE1963
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ron Simi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 08, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for taking the time to leave an excellent review. We are glad you're happy with our friendly customer service, and we hope you are still enjoying your new lease. We hope to see you back again.

June 07, 2023

Extremely nice and helpful. I do appreciate the contact information and how you have some get back yo you. More

by guillermo.chiquet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 07, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, we are honored you took the time to leave us a five-star review. It is wonderful to know that our friendly team was helpful during your visit. Should you need anything, please don't hesitate to reach out to us at Dirito Brothers Walnut Creek Volkswagen.

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