Dirito Brothers Walnut Creek Volkswagen

I went in knowing what I wanted and Nanika was super helpful and made the experience stress free! helpful and made the experience stress free! More

In January, I brought in my '17 Alltrack in to Dirito Brothers Volkswagen because of a roughness I've been noticing in the engine/transmission when on and off the gas pedal at slow speeds, most apparent Brothers Volkswagen because of a roughness I've been noticing in the engine/transmission when on and off the gas pedal at slow speeds, most apparent when driving in heavy traffic. The adviser said they'd investigate and let me know if any necessary repairs would be covered under the bumper-to-bumper CPO warranty. About five hours later, I received a phone call from the service adviser who said they were unable to replicate the issue and that I could come pick up my car. When I arrived, the adviser directed me to the cashier where they charged me nearly $500 for diagnosis. How can this be when they did not perform any work on my car?? Regardless, how could they justify TWO resources spending MULTIPLE hours trying to replicate an issue under a variety of road/driving conditions (according to them)? On a previous service visit, I'd requested an suspension noise be looked into. On that visit, the technician disassembled the strut, reassembled/torqued all fasteners and lubricated where necessary, and didn't charge me a dime because it was a "known issue" per service bulletin. On this visit, the adviser said that both he AND the technician attempted to replicate the issue without success and decided to charge me for an arbitrary amount of service time they spent "diagnosing" a non-existent issue, according to them. I will certainly think twice before bringing my car back to Dirito Brothers Volkswagen again for service, I will not be referring any friends or family to this dealership for any transaction or service in the future. More

very good service and communication nice staff all over the lyft driver was good and amazing the lyft driver was good and amazing More

Picked up our new ID. 4 yesterday. Was very impressed that they have such a good EV concierge service. 4 yesterday. Was very impressed that they have such a good EV concierge service. More

Stress free experience. Nanika is a great help navigating the options available. Very happy with my new vehicle. Nanika is a great help navigating the options available. Very happy with my new vehicle. More

We purchased our third car from here. Like most people, I dont enjoy negotiating for the last dollar and this placve makes you feel totally at ease. They are very upfront about the pricin Like most people, I dont enjoy negotiating for the last dollar and this placve makes you feel totally at ease. They are very upfront about the pricing and try to offfer as many discounts/financial deals as possible. As long as I buy VW, I will buy from them. Special call out to Mike Raff and Gus Davila More

Everything went smoothly. The ID.4 meets all expectations, and Zack did a great job of explaining all the features and new technologies. And the price was a couple percent b The ID.4 meets all expectations, and Zack did a great job of explaining all the features and new technologies. And the price was a couple percent below MSRP. I’ll be back. More

Friendly staff, ready when promised, clean facilities, drop-off inside out of the rain and wind. drop-off inside out of the rain and wind. More

Great service, attention to detail, very pleased with the total experience. A well trained Staff. total experience. A well trained Staff. More

Excellent customer service and great service. Good cofee. Great waiting space. Perfect time on time. Good cofee. Great waiting space. Perfect time on time. More