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Dirito Brothers Walnut Creek Volkswagen

Walnut Creek, CA

4.7
4,981 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and many areas across Northern California. Despite all this success, our mission is far from complete. We want to make sure every driver is having their automotive needs met with attention, care, and perhaps most importantly, expertise. That’s why you can feel confident that the staff here at Dirito Brothers Walnut Creek Volkswagen is equipped to handle your needs, whether you’re buying one of our brand new Volkswagen models or are bringing your current vehicle in for repairs. It’s this type of dedication from the Dirito Brothers Walnut Creek Volkswagen team that has allowed us to become recognized as a leader in sales and customer satisfaction through the Wolfsburg Crest Club award, as well as grow into one of the largest VW dealers in the United States. If you’re looking for a Volkswagen dealer in Walnut Creek or anywhere else in the East Bay area, don’t just visit any dealership. Visit a dealership that has proven it knows how to make drivers happy and meet their needs with satisfaction. We look forward to meeting you and inviting you into the Dirito Brothers Walnut Creek Volkswagen family. If you’re ready to get your Volkswagen experience started, take a look at the resources on our website or give us a call. We look forward to inviting you into our state-of-the-art facility and helping you get behind the wheel.
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2020 North Main Street

Walnut Creek, CA

94596

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Showing 4,981 reviews

May 14, 2023

Friendly, professional, and efficient all around great experience in every department sales, finance and parts More

by SNEEPROMO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erin Scordelis Scripillit
5.0
This rating includes all reviews, with more weight given to recent reviews.
friendemic friendemic
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, we are grateful for you taking the time to leave this five-star review. It brings us joy to learn that you are impressed with all of our departments at Dirito Brothers Walnut Creek Volkswagen. Should you need anything else, please reach out to our friendly team.

May 14, 2023

Fixed the problem in a day. Can't complain! Sean was great to work with. More

by AIMEEMARTEL8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, we are honored that you left us a five-star review. It is satisfying to know that our Service Team was able to assist you with your vehicle in a timely manner and that you enjoyed your experience at Dirito Brothers Walnut Creek Volkswagen. You can always count on us for your automotive needs.

May 13, 2023

Excellent as usual. The mechanic found out my Tiguan had oil leak from the vacuum pump and replaced it with a brand new part. All was covered under the warranty as well! More

by GURKAN SUEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the five-star review, Gurkan. Were happy our Service Department was able to repair and replace your oil leak promptly. We hope you continue to choose Dirito Brothers Walnut Creek Volkswagen for all your automotive needs.

May 13, 2023

Good communication. Sean arranged for me to have a rental car since the repair took nearly 3 weeks. I ended up paying for part of the car rental, however. More

by Dave R.
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Dave, Thank you for sharing your review with us at Dirito Brothers Walnut Creek Volkswagen. We are glad you enjoyed the level of communication you received from our team. If you would like to discuss the timeliness of your service experience, please feel free to contact me. Best regards, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

May 13, 2023

My entire gas tank had to be replaced. Unbelievably, the warranty covered everything: the repairs, the rental car, and even the gas. Sean did great. He was very helpful and professional. More

by BIZ4ETHIX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your feedback in your 5-star review! We at Dirito Brothers Walnut Creek Volkswagen greatly appreciate it. We are pleased to have been able to assist you when you had to have the entire gas tank replaced. We're glad to see that your warranty covered all the necessary repairs, the rental car, and even the gas. It's wonderful to know that our Service Team provided great assistance and displayed professionalism throughout the process. We acknowledge and appreciate your kind words. If there's anything else we can assist you with or if you have any further questions, please don't hesitate to let us know. We look forward to serving you again with the same level of helpfulness and professionalism!

May 12, 2023

My son called and got a price quoted for the service $545.00. When I got the there it was $775 even though the put it in the notes. Also the service suppose to be done same day but it was not. They Tex More

by NICKBHAKTA
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, It would be great to have the chance of speaking with you regarding your experience with our Service Team and the price you were charged for it. Please reach out to me at a time that works best for you so that I can further address your concerns. Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

May 12, 2023

Very good service, Everyone was great, couldn't be better. Kevin was very good. You have to love Sterling. More

by SCOUTEN3
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Sterling Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your wonderful rating and review! It is elating to know that you received excellent customer service from our Service Team at Dirito Brothers Walnut Creek Volkswagen. We thank you for your business.

May 12, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your wonderful rating and review! It is elating to know that you received excellent customer service from our Service Team at Dirito Brothers Walnut Creek Volkswagen. We thank you for your business.

May 12, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your wonderful rating and review! It is elating to know that you received excellent customer service from our Service Team at Dirito Brothers Walnut Creek Volkswagen. We thank you for your business.

May 12, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your wonderful rating and review! It is elating to know that you received excellent customer service from our Service Team at Dirito Brothers Walnut Creek Volkswagen. We thank you for your business.

May 12, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your wonderful rating and review! It is elating to know that you received excellent customer service from our Service Team at Dirito Brothers Walnut Creek Volkswagen. We thank you for your business.

May 12, 2023

Always awesome service at Dirito Brothers VW! Thanks for my awesome GTI! Love it! Liz More

by LIZNpincA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Congratulations on your new Volkswagen Golf GTI! We are delighted to learn that our Sales Team could provide you with great service while assisting you with your new vehicle. Thank you very much for this outstanding 5-star review and we hope to see you again here at Dirito Brothers Walnut Creek Volkswagen.

May 10, 2023

Stayed with an obscure issue until resolved ! Staff was most Professional and very Courteous! Car running Superbly! More

by frhoward1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the positive review. It is great to know that you had a professional and very courteous experience with our Service Department. We are happy to help and pleased that your car is back on the road in superb condition. Please don't hesitate to reach out if there's anything more we can do for you here at Dirito Brothers Walnut Creek Volkswagen.

May 10, 2023

Quick and courteous service. Enjoyed a relaxing morning with self serve coffee at waiting lounge. More

by Kong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Our team here at Dirito Brothers Walnut Creek Volkswagen is proud to read that you had a quick and courteous experience with us, Kong! Please feel free to reach out if we can do anything else to assist you.

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