Dirito Brothers Walnut Creek Volkswagen

The people here are great. The last time I brought my car in, it had been scheduled for weeks so I expected the parts for the door handle would be there since they knew for we The last time I brought my car in, it had been scheduled for weeks so I expected the parts for the door handle would be there since they knew for weeks that I was coming. However, the part wasn't there so they couldn't do it and I have to go back when the part comes in. I brought the car in at 7am to do my part that it would be done as soon as possible. The software update is usually the thing that takes a long time. But I got a half way through the day saying the software update was done but the part for the door handles wasn't in. Again, they knew for weeks I was coming. Couldn't they have known that prior to me coming in? Other than that, the people here are all great and very nice so that makes the experience a lot better. Updating the protocol to making sure the part is there before the customer arrives would be a positive change and then I could give 5 stars. Sean was a pleasure to work with and he empathized with my situation. I appreciate that as customer service goes a long way these days. More

I love Dirito Bros! I have been coming here for over 2 decades and can't imagine going anywhere else! This is my first EV and VW is making it easy to make the switch fro I have been coming here for over 2 decades and can't imagine going anywhere else! This is my first EV and VW is making it easy to make the switch from fuel to electric! More

All the staff were very attentive, helpful; John Benitez not only helped me with my purchase of a new I-D Buzz, he got it earlier than I expected. not only helped me with my purchase of a new I-D Buzz, he got it earlier than I expected. More

They are very helpful and give helpful information as to what else might be needed. They work within my budget. what else might be needed. They work within my budget. More

Last thing I wanted to do is to leave a poor review. In short, I had to take the car in for the second time in less than 3 months for the same problem: cylinder misfire. Both times, the car was in the s In short, I had to take the car in for the second time in less than 3 months for the same problem: cylinder misfire. Both times, the car was in the shop for 3 days, major inconvenience. Fortunately, the work was under warranty, and they were kind enough to redo it (seal camcage) at no expense. However, it appears what they fixed the first time wasn't the root cause, as they are recommending additional work now. And, it took them one full day to get back to me regarding the additional recommended services. I could have overlooked a lot of things, but I don't appreciate the lack of communication. Declined all additional work, took the car home. Next day, check engine light is back on again. I won't be back to Dirito Brothers. More

Sean is always great! I appreciate his great communication and effort to making sure that we are taken care of every time we come in! I appreciate his great communication and effort to making sure that we are taken care of every time we come in! More

The right car with a good price! The staff was friendly and helpful and the overall process was quick. We bought our first Tiguan at Doritos and it was a pleasure to buy another! The staff was friendly and helpful and the overall process was quick. We bought our first Tiguan at Doritos and it was a pleasure to buy another! More

John Benitez not only helped me with my purchase of a new I-D Buzz van, he managed to have it earlier than promised. I-D Buzz van, he managed to have it earlier than promised. More

They respond quickly and easily by text which I appreciate because I don’t always answer my phone. They accommodated cleaning my car. I do wish they had a better answer or inspection on my brakes t appreciate because I don’t always answer my phone. They accommodated cleaning my car. I do wish they had a better answer or inspection on my brakes they make a sound like they’re going bad and squeak but they keep telling me the brakes are still good. Everything else is great service and I will continue to lease or purchase from them in the future! More

I always get great service here. It's a bit pricey but it's always easy to schedule and very convenient. It's a bit pricey but it's always easy to schedule and very convenient. More