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Dirito Brothers Walnut Creek Volkswagen

Walnut Creek, CA

4.7
4,200 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and many areas across Northern California. Despite all this success, our mission is far from complete. We want to make sure every driver is having their automotive needs met with attention, care, and perhaps most importantly, expertise. That’s why you can feel confident that the staff here at Dirito Brothers Walnut Creek Volkswagen is equipped to handle your needs, whether you’re buying one of our brand new Volkswagen models or are bringing your current vehicle in for repairs. It’s this type of dedication from the Dirito Brothers Walnut Creek Volkswagen team that has allowed us to become recognized as a leader in sales and customer satisfaction through the Wolfsburg Crest Club award, as well as grow into one of the largest VW dealers in the United States. If you’re looking for a Volkswagen dealer in Walnut Creek or anywhere else in the East Bay area, don’t just visit any dealership. Visit a dealership that has proven it knows how to make drivers happy and meet their needs with satisfaction. We look forward to meeting you and inviting you into the Dirito Brothers Walnut Creek Volkswagen family. If you’re ready to get your Volkswagen experience started, take a look at the resources on our website or give us a call. We look forward to inviting you into our state-of-the-art facility and helping you get behind the wheel.
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2020 North Main Street

Walnut Creek, CA

94596

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Showing 4,200 reviews

August 18, 2021

Average service, nothing special to mention.Tim was not at all engaging, and I did not feel like a valued customer while interacting with him….very impersonal. More

by P_COLL_RAN04
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean was very helpful and kind(comments for Tim’s service), Tim Luong
Aug 20, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your feedback. It really helps us improve our business. We do apologize for the subpar experience. We appreciate you taking the time to share it with us - please do not hesitate to reach out with any questions or concerns. Thank you.

August 18, 2021

Great experience. The rep was very helpful and explained the service issue and process very well. Whole process was excellent and would definately recommend this place. More

by VS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean
Aug 20, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

This is great news! We're so happy to know that you had a good experience with Sean. We are glad to know that everything went so smoothly. Thank you!

August 17, 2021

Dirito Bros VW has always treated me well. I like the online appointments and they are usually on time with scheduling for maintenance appointments. Buying a car with Andres went very smoothly. More

by polarturbo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Aug 20, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

We are very happy to hear you've received consistently great treatment! Thank you for the positive feedback for Andres and the service team. We are grateful to have you in the Dirito Brothers family - thank you!

August 16, 2021

The team at Dirito Brothers Volkswagen were very easy to work with and helped me get the exactly the vehicle I wanted. There was no playing “hide-the-ball” and no gamesmanship. More

by Satisfied Customer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerard Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Wonderful! We're so happy to know that you had a good car buying experience. Thank you for the great review!

August 15, 2021

Sean was very helpful and knowledgeable on the phone and called us back promptly, when we requested additional quote. Staff at the cashier very efficient and pleasant. Husband dropped off car to Sean, and s More

by ERMMP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Thomas - excellent
Aug 17, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Sounds like Sean was on top of things! Thank you for the positive feedback for Sean and the team. We appreciate you taking the time to leave a nice review, thanks!

August 14, 2021

Great experience as always from appointment throughout. Thanks 😊 Great experience as always from appointment throughout. Thanks 😊 Great experience as always from appointment throughout. Thanks 😊 Ggg More

by CYNTHIAJAFFE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Great to hear! Thank you for the positive feedback.

August 13, 2021

The staff was very polite, efficient and very professional. I have also had a very pleasant experience when taking my car in for any issues or regularly scheduled service appointments. More

by SONDRA.BENNETT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Happy to hear it! We are glad to know you've received consistently great care. Thank you!

August 13, 2021

Again, Marina in service nails it. I can take my long summer camping trip confident my Atlas will be fine. She followed through on the weird hitch and wheel cowling issues. More

by Matt W.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Hi Matt, Awesome! We appreciate you letting us know what a big help Marina was and that she thoroughly prepared your vehicle for a big trip. Thank you!

August 13, 2021

Excellent service all around from scheduling the appointment to picking up my car. Kudos to Kevin. He made sure the complete service was done prior to my road trip. More

by BSONNEMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

That's what we like to hear! Thanks for letting us know how thorough Kevin was. Enjoy your road trip!

August 13, 2021

David Dirito was helpful and honest in our purchase of 2021 ID 4. We are loyal lifetime Toyota customers but their refusal to enter the EV market forced us to buy our SUV EV from VW and so far the experi More

by Tanggg
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Dirito
Aug 17, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Welcome to the VW family! Excellent choice with the ID.4. Thank you for your kind words for David, and for choosing Dirito Brothers!

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