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Dirito Brothers Walnut Creek Volkswagen

Walnut Creek, CA

Overview
Employees
Reviews
Vehicles
4.7
5,035 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and ...
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2020 North Main Street

Walnut Creek, CA

94596

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Showing 5,035 reviews

May 15, 2023

Sean was great to work with and provided good service. He communicated, early, accurately and often. Thank you. More

by toddcmercer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello and thank you for your highly-rated review. We strive to deliver a great experience to all of our valued customers, and we're happy to see that your visit here at Dirito Brothers Walnut Creek Volkswagen was excellent.

May 15, 2023

Terrance was clear, concise and easy to work with. My 40k service was a painless experience. More

by travisbartosek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terrance
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May 15, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, we appreciate you taking the time to leave us a five-star review. It brings us joy to know that our Service Team provided you with a stress-free experience while completing your 40,000-mile service. You can always count on Dirito Brothers Walnut Creek Volkswagen for your automotive needs.

May 15, 2023

Everyone was so friendly and responsive - especially the service rep who did the paperwork and texted me throughout the day with updates. First class all the way. Other dealerships should take a page from y More

by MALIOTO44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello. Your high rating and review are greatly appreciated. We are grateful for you leaving us a five-star review. We know the importance of having an excellent experience when servicing your vehicle, thanks for choosing Dirito Brothers Walnut Creek Volkswagen to help.

May 15, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

To deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our Service Team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out to us here at Dirito Brothers Walnut Creek Volkswagen.

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May 14, 2023

Nanika has been extremely helpful. So far I am enjoying my new ID4. Still much to learn More

by SIMONS785
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mr Miller, Nanika Orgil
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May 15, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, congratulations on your new Volkswagen ID.4! We are glad to know that you are enjoying your new vehicle and that our Sales Team has been helpful throughout this process. Thank you so much for taking the time to write this exceptional 5-star review and if you need anything else from us here at Dirito Brothers Walnut Creek Volkswagen, please do not hesitate to reach out.

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May 15, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, congratulations on taking home your new Volkswagen ID.4! We are so happy to know that you are enjoying your new vehicle and that our Sales Team has been helpful throughout this process. We appreciate you leaving us this wonderful 5-star review and hope that you decide to return to us here at Dirito Brothers Walnut Creek Volkswagen if there is anything else you need assistance with.

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May 14, 2023

Great personalized service in a very friendly environment! Very happy with my new VW car! More

by fogartygirls
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Dirito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erin Scordelis Scripillit
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Congrats on your new VW car! We are thrilled that our Sales Team provided you with a great personalized experience along with a friendly environment. We here at Dirito Brothers Walnut Creek Volkswagen appreciate your kind review and hope to see you again in the future.

May 14, 2023

Friendly, professional, and efficient all around great experience in every department sales, finance and parts More

by SNEEPROMO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erin Scordelis Scripillit
5.0
This rating includes all reviews, with more weight given to recent reviews.
friendemic friendemic
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, we are grateful for you taking the time to leave this five-star review. It brings us joy to learn that you are impressed with all of our departments at Dirito Brothers Walnut Creek Volkswagen. Should you need anything else, please reach out to our friendly team.

May 14, 2023

Fixed the problem in a day. Can't complain! Sean was great to work with. More

by AIMEEMARTEL8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, we are honored that you left us a five-star review. It is satisfying to know that our Service Team was able to assist you with your vehicle in a timely manner and that you enjoyed your experience at Dirito Brothers Walnut Creek Volkswagen. You can always count on us for your automotive needs.

May 13, 2023

Excellent as usual. The mechanic found out my Tiguan had oil leak from the vacuum pump and replaced it with a brand new part. All was covered under the warranty as well! More

by GURKAN SUEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the five-star review, Gurkan. Were happy our Service Department was able to repair and replace your oil leak promptly. We hope you continue to choose Dirito Brothers Walnut Creek Volkswagen for all your automotive needs.

May 13, 2023

Good communication. Sean arranged for me to have a rental car since the repair took nearly 3 weeks. I ended up paying for part of the car rental, however. More

by Dave R.
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 17, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Dave, Thank you for sharing your review with us at Dirito Brothers Walnut Creek Volkswagen. We are glad you enjoyed the level of communication you received from our team. If you would like to discuss the timeliness of your service experience, please feel free to contact me. Best regards, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

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May 13, 2023

My entire gas tank had to be replaced. Unbelievably, the warranty covered everything: the repairs, the rental car, and even the gas. Sean did great. He was very helpful and professional. More

by BIZ4ETHIX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your feedback in your 5-star review! We at Dirito Brothers Walnut Creek Volkswagen greatly appreciate it. We are pleased to have been able to assist you when you had to have the entire gas tank replaced. We're glad to see that your warranty covered all the necessary repairs, the rental car, and even the gas. It's wonderful to know that our Service Team provided great assistance and displayed professionalism throughout the process. We acknowledge and appreciate your kind words. If there's anything else we can assist you with or if you have any further questions, please don't hesitate to let us know. We look forward to serving you again with the same level of helpfulness and professionalism!

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