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Dirito Brothers Walnut Creek Volkswagen

Walnut Creek, CA

4.7
4,843 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and many areas across Northern California. Despite all this success, our mission is far from complete. We want to make sure every driver is having their automotive needs met with attention, care, and perhaps most importantly, expertise. That’s why you can feel confident that the staff here at Dirito Brothers Walnut Creek Volkswagen is equipped to handle your needs, whether you’re buying one of our brand new Volkswagen models or are bringing your current vehicle in for repairs. It’s this type of dedication from the Dirito Brothers Walnut Creek Volkswagen team that has allowed us to become recognized as a leader in sales and customer satisfaction through the Wolfsburg Crest Club award, as well as grow into one of the largest VW dealers in the United States. If you’re looking for a Volkswagen dealer in Walnut Creek or anywhere else in the East Bay area, don’t just visit any dealership. Visit a dealership that has proven it knows how to make drivers happy and meet their needs with satisfaction. We look forward to meeting you and inviting you into the Dirito Brothers Walnut Creek Volkswagen family. If you’re ready to get your Volkswagen experience started, take a look at the resources on our website or give us a call. We look forward to inviting you into our state-of-the-art facility and helping you get behind the wheel.
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2020 North Main Street

Walnut Creek, CA

94596

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Showing 4,843 reviews

October 27, 2022

It is neat , clean and professional. Everyone is friendly and it has been very accommodating for me to get service appointments. More

by RPALTENGHI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Francisco - 5 stars
Oct 28, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, We know the importance of having a great experience when servicing your car. We're so glad that you've had a positive experience with Dirito Brothers Walnut Creek Volkswagen, and that our Service Team was professional and friendly with you. Thank you for the 5-star review!

October 26, 2022

Kevin was accommodating as usual. I enjoy working with him and Maria. I’ve been a satisfied customer for over 19 years. More

by CHANUPA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, we are overjoyed to have you as a 19-year-long customer of ours here at Dirito Brothers Walnut Creek Volkswagen. It makes us happy to see that you enjoy working with our team. Anytime you need us, please don't hesitate to stop by.

October 26, 2022

The only dealership that showed me the upfront price that's not insane. It was my first time buying a car and I really disappointed by other dealerships for their almost fraudulent prices (I was once to More

by Chungmin Lee
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nanika Orgil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ed Miller
Oct 28, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello Chungmin. We are so glad you decided to buy your first car with us at Dirito Brothers Walnut Creek Volkswagen. Our professional Sales Team was honored to provide you with helpful and upfront assistance during your stress-free car-buying experience. Congratulations on your new vehicle. We appreciate your business, don't hesitate to reach out for any future needs.

October 21, 2022

Francisco was wonderful. Great service and fast repair. Highly recommend and clean facility Will be back!!! More

by sferg03
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Francisco
Oct 23, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, it brings us so much joy to know our Service Team left you satisfied. Thank you for your kind words and your recommendation. If you need further assistance, please contact us here at Dirito Brothers Walnut Creek Volkswagen. Have a great day.

October 21, 2022

Everyone here is so nice and helpful. Experience is always great from Sales to Service. Never had a bad experience. Brought my daughter here to buy her new VW Taos too & she LOVES her car More

by DEEANNRIVAS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Francisco
Oct 23, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, we are glad to learn that you are consistently impressed with our Sales and Service Department, they'll be excited to learn about this perfect review. Thank you so much for being a valued customer of Dirito Brothers Walnut Creek Volkswagen. We hope your daughter had a great buying experience with her new VW Taos. Happy driving!

October 20, 2022

Refreshing to work with an honest straight forward dealership for a change. Andres is amazing. Easiest car purchase I have had, very fast and efficient and no hidden surprise fees or shady stuff at al More

by Awhittaker06
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your perfect star review. We are thrilled to read our Sales Team was honest and straightforward and made this the easiest car purchase you've had. Please don't hesitate to reach out to us at Dirito Brothers Walnut Creek Volkswagen if we can be of any assistance in the future.

October 19, 2022

Andres was the best! Personable, informative, responsive, no pressure. Eddie finalized the paperwork in a most professional and personable manner, as well. It was a pleas More

by Mark
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eddie
Oct 21, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Mark, Being personable, informative, responsive, and professional is what our Sales and Finance Teams are all about. We're ecstatic that you are happy with your purchase, and we hope you enjoy it. Thank you for your recommendation to Dirito Brothers Walnut Creek Volkswagen.

October 16, 2022

Quick and efficient service for our 2021 ID4. Our car was ready before they said it would be and Kevin was excellent as always. More

by JEREMYHARDIE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello Jeremy, it was a pleasure for our Service Team at Dirito Brothers Walnut Creek Volkswagen to provide quick and efficient service for your 2021 Volkswagen ID.4 and to complete it before promised time! Thank you for this five-star review.

October 16, 2022

I’ve taken my brand new 2022 ID. 4 in for service three times now since I bought the car in August and my problems still haven’t been fixed. Somehow the dealership and Volkswagen refu More

by andresmith0830
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sean Thomas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, I would appreciate the chance to address the feedback you've shared regarding your vehicle and service visits. When you have a moment, please contact me directly so that we can discuss this further. I look forward to connecting with you. Best regards, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

October 12, 2022

My only problem was an hour wait to talk with finance person. Otherwise, great experience with the dealership. More

by SUSANGSMITH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Augusto”Gus The Bus” Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ed Miller
Oct 12, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Hi Susan, we are so glad you had a great overall experience here at Dirito Brothers Walnut Creek Volkswagen. Our team is so grateful to you for this review and your business.

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