Dirito Brothers Walnut Creek Volkswagen

They were easy to deal with, very responsive to questions and accomplished the service professionally and timely. I do recommend the service! questions and accomplished the service professionally and timely. I do recommend the service! More

Great communication and customer service. My car was well taken care of, and I was kept in the loop the entire time. My car was well taken care of, and I was kept in the loop the entire time. More

The service was great! Kevin and others were very friendly and explained everything. Appreciated the email review of all things checked and condition. Kevin and others were very friendly and explained everything. Appreciated the email review of all things checked and condition. More

I have the best experience at your dealership. I've never been to a Volkswagen dealership and Gus was awesome. He made me feel welcome and safe. He taught me all the key features on the electric v I've never been to a Volkswagen dealership and Gus was awesome. He made me feel welcome and safe. He taught me all the key features on the electric vehicle as this was the first electric vehicle ID.Buzz. this vehicle was the first electric vehicle I've ever driven and I loved it! Thank you so much for having Gus as one of your team members. More

Always a great experience with the Dirito Brothers team! ! Thanks Dirito Brothers VW Walnut Creek!! Sean knew I was waiting in the building and got me taken care of in a more than reasonable time frame espec ! Thanks Dirito Brothers VW Walnut Creek!! Sean knew I was waiting in the building and got me taken care of in a more than reasonable time frame especially considering how busy they were!! Thanks Sean exemplary customer service!! More

VW (not Dirito Brothers) would not cover a loose rearview mirror even though my Atlas is still covered under an extended warranty. Dirito Brothers requested an exception from VW, but they supposedly refused. mirror even though my Atlas is still covered under an extended warranty. Dirito Brothers requested an exception from VW, but they supposedly refused. Three stars is a fair rating for Dirito Brothers service allowing my wife to drive away with a reported safety hazard, a repair that would have likely taken one of their experienced techs minutes to resolve with tools that I don't have on hand, such as a plastic pry tool, etc. I also feel that my loyalty (for whatever that's worth these days) to their service department should be rewarded with an exception from their service department. But, I guess the profit just isn't there to incentivize them. Will I be returning? Yes. One last factory service before my extended warranty is up. More

Everyone at Dirito Brothers was fantastic. My process was fast, easy and stress-free. Highly recommend them for your next purchase! My process was fast, easy and stress-free. Highly recommend them for your next purchase! More

Sean was very knowledgeable, friendly, and helpful in working with me to determine what needed to be done. He continued to be communicative until the service was finished and was a real pleasure to work working with me to determine what needed to be done. He continued to be communicative until the service was finished and was a real pleasure to work with! More

My service advisor was horrible, no contact and delayed starting. The manager made it better. starting. The manager made it better. More

An absolute pleasure working with Sean Thomas. He knows his stuff. Everyone was so kind and helpful. He knows his stuff. Everyone was so kind and helpful. More