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Dirito Brothers Walnut Creek Volkswagen

Walnut Creek, CA

4.7
4,886 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and many areas across Northern California. Despite all this success, our mission is far from complete. We want to make sure every driver is having their automotive needs met with attention, care, and perhaps most importantly, expertise. That’s why you can feel confident that the staff here at Dirito Brothers Walnut Creek Volkswagen is equipped to handle your needs, whether you’re buying one of our brand new Volkswagen models or are bringing your current vehicle in for repairs. It’s this type of dedication from the Dirito Brothers Walnut Creek Volkswagen team that has allowed us to become recognized as a leader in sales and customer satisfaction through the Wolfsburg Crest Club award, as well as grow into one of the largest VW dealers in the United States. If you’re looking for a Volkswagen dealer in Walnut Creek or anywhere else in the East Bay area, don’t just visit any dealership. Visit a dealership that has proven it knows how to make drivers happy and meet their needs with satisfaction. We look forward to meeting you and inviting you into the Dirito Brothers Walnut Creek Volkswagen family. If you’re ready to get your Volkswagen experience started, take a look at the resources on our website or give us a call. We look forward to inviting you into our state-of-the-art facility and helping you get behind the wheel.
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2020 North Main Street

Walnut Creek, CA

94596

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Showing 4,886 reviews

March 13, 2022

Service dept was great. unfortunately the problem with my new ID4 persists my need to find out what to do next More

by DAVID@PITTFAMILY.COM
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your feedback on our service, but sounds like there's still issues with your ID4. Please stay in touch.

Mar 14, 2022 -

DAVID@PITTFAMILY.COM responded

I am in touch with my service advisor.

March 12, 2022

The staff at Doritos Brothers Walnut Creek is friendly and welcoming. The facility is clean. More

by KITAKOPFELT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the positive review. Much appreciated.

March 12, 2022

I work with Marina, a service advisor. She had a rental car set up for me and everything very well. My car was done one day sooner than expected, which was also good news. More

by BSCHLATT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

So pleased to hear everything went smoothly and Marina was able to provide top-notch support. Thanks for choosing Dirito Brothers!

March 11, 2022

Sean Thomas, Service Department makes my visits a pleasure and takes care of all the details. He and Ed Miller have been instrumental in my relationship with Dirito Bros. More

by SCIA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your business and we look forward to seeing you again. We definitely appreciate the positive review, too.

March 09, 2022

I have been waiting for the dealer shop to resolve my problem for a while. I have tried so many times and it’s been so long. I don’t know why I got this DealerRater to do this but I am taking this opport More

by SHIHO AKIN
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andres Garcia
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eddie
March 09, 2022

Dirito Brothers goes above and beyond to help and take care of their customers. I have used them twice and will continue to. More

by JBCALI23
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerard Rose
Mar 10, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

So glad to hear that you're pleased with our service and that we'll be seeing you again. Thank you for the positive review.

March 08, 2022

Excellent customer service by Kevin. The waiting lounge is clean and comfortable. Other staff was friendly and accomodating - John Benitez of Sales. More

by CARMELO_PEJORO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the feedback! Much appreciated.

March 08, 2022

Good service. Potential 2 1/2 hour turn around was tough on my schedule. Other than that good. More

by kellydetorres
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your business and thank you for your feedback. We appreciate both.

March 05, 2022

My experience was overall great. Got in quick, saw me early, were timely with my car, and communicated when it was done. Bonus points for nice employees More

by CARLYEJOHNSTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

We're happy to hear all went well. Thanks for choosing Dirito Brothers!

March 04, 2022

Had a great experience at Dirito Brothers when I recently had to purchase a new vehicle. I didn't feel pressured into purchasing but when I'd decided on a Volkswagen, the staff made sure I was able to get th More

by LMARTINEZ1976
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Raff, Gerard Rose
Mar 04, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the great feedback. Very pleased to hear it was a positive experience.

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