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Dirito Brothers Walnut Creek Volkswagen

Walnut Creek, CA

4.7
4,892 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and many areas across Northern California. Despite all this success, our mission is far from complete. We want to make sure every driver is having their automotive needs met with attention, care, and perhaps most importantly, expertise. That’s why you can feel confident that the staff here at Dirito Brothers Walnut Creek Volkswagen is equipped to handle your needs, whether you’re buying one of our brand new Volkswagen models or are bringing your current vehicle in for repairs. It’s this type of dedication from the Dirito Brothers Walnut Creek Volkswagen team that has allowed us to become recognized as a leader in sales and customer satisfaction through the Wolfsburg Crest Club award, as well as grow into one of the largest VW dealers in the United States. If you’re looking for a Volkswagen dealer in Walnut Creek or anywhere else in the East Bay area, don’t just visit any dealership. Visit a dealership that has proven it knows how to make drivers happy and meet their needs with satisfaction. We look forward to meeting you and inviting you into the Dirito Brothers Walnut Creek Volkswagen family. If you’re ready to get your Volkswagen experience started, take a look at the resources on our website or give us a call. We look forward to inviting you into our state-of-the-art facility and helping you get behind the wheel.
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2020 North Main Street

Walnut Creek, CA

94596

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Showing 4,892 reviews

November 25, 2021

I am a repeat customer and I can assure you that no other dealership makes buying this easy and pleasant! More

by Calspecc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Ritola, David Dirito
Nov 30, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

We're flattered! And grateful to have you has a loyal customer. Thank you for the great feedback!

November 24, 2021

They were quick and efficient with my 10000 mile service. They also offered Lyft rides to and from the delearship More

by WC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the great review! It was our pleasure to provide Lyft rides and we are happy to hear your service went smoothly.

November 23, 2021

My experience was very pleasant. I will not be answering another survey if you are going to make me write about it again. Have a great day, More

by RUBYMADRID
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 24, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your feedback. We greatly appreciate you taking the time to write a nice review. Thank you!

November 23, 2021

Returned to VW location as we were familiar with salesman Andres, who made purchasing easy More

by ISELAB2G
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 24, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

We are grateful to have your continued support! Great to hear that Andres made such a positive impression. Thank you for choosing Dirito Brothers, enjoy!

November 23, 2021

would like to have further information about my car for service. However, the text platform was great and informative. More

by daynej
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
4.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
Nov 24, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your valuable input, we appreciate you letting us know so that we can continue to improve. I am happy to hear you found our SMS service helpful. Thank you!

November 22, 2021

Very good experience. Kevin is top notch. I was a bit cranky and he took care of the issues in a very professional way. More

by MGUICHARD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 24, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

We are here to serve! We do appreciate you taking the time to give a shout out to Kevin, we'll be sure to pass along the kudos. Thank you!

November 21, 2021

100% markup on parts, so I brought my own. 3 1/2 hours to simply change a tailight assembly, despite having the first appointment of the day. More

by PIDDYPATT2008
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tim Luong
November 21, 2021

Second time buyer. Thrilled with the ease of purchase, exceptional service, and desire to go above and beyond. Thank you, Gus, and Dirito Bros. Walnut Creek! More

by Michelle
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Augusto”Gus The Bus” Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eddie Miller
Nov 24, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Welcome back! We are glad to know that you had another great experience. Thank you for the kind words for Gus and the team. Enjoy your new car!

November 21, 2021

Had a great experience and got the car I wanted. Very happy. Can’t wait to receive my car today. More

by CARLOSNSOPHIE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Augusto”Gus The Bus” Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andres Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 24, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Congrats on your new VW! We were happy to make it happen. Thank you!

November 21, 2021

Service was excellent! They provided pictures of my vehicle and provided information on everything that needed to be fixed and why. Very quick service as well! More

by LUCASDELGADO734
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 24, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

This is great news! We're so happy to know that you received excellent communication and a timely service. Thank you!

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