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Dirito Brothers Walnut Creek Volkswagen

Walnut Creek, CA

4.7
4,985 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and ...
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Today: 9:00 AM - 6:00 PM Closed Now
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2020 North Main Street

Walnut Creek, CA

94596

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Showing 4,985 reviews

January 19, 2022

Kevin in the service department is so easy to work with! He is very knowledgeable and courteous and does what he can to get your repairs done as quickly and inexpensively as possible. More

by BRANCHK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Kevin is a rock star! We appreciate you taking the time to share your great experience with him, we are glad to know he took such great care of you. Thank you!

January 18, 2022

Prices for new cars are not the best relative to other VW dealers. Service Department is very professional and completes all service requests quickly. More

by JKOT3
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you so much for your feedback. We are happy to hear your service appointment went so smoothly. We appreciate your positive review, thank you!

January 18, 2022

The service was great and fast! I came at my appointment time and they took me right away and ordered me a lyft when I requested it! More

by daryaaleali
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Wonderful! We do our best to be on time and are glad to know that Sean and the team made it happen. Thanks for the great review!

January 15, 2022

Shannon, David and Don Dirito everyone was awesome to take care of my car, the customer service was outstanding More

by SWEETPEA4U94536
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
David Dirito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don Dorito
Jan 19, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

We are so glad to know you enjoyed your experience at Dirito Brothers with Don, David and Shannon. We look forward to serving you again in the future, thank you!

January 15, 2022

I had a flat tire and wanted to bring my car in for new one. They didn’t have my tire in stock so Billy ordered them. Marina said you were full the next day but to bring my car by and she would make sure i More

by debbiebarbershop
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Billy in parts department
Jan 19, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Excellent! We try to accommodate as best we can so that you can get on your way, safely. Thank you for letting us know how great Marina and Billy were!

January 14, 2022

Kept us informed and car was ready when promised. Answered all our questions and let us know when our next service is More

by DIRITO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Wonderful! We strive to be communicative and informative and are happy to hear Marina and the team did just that. We look forward to seeing you at your next service. Thank you!

January 14, 2022

The service dept let me know exactly what was needed for my car. When I wasn’t able to pick up my car until the following day, Tim was very understanding with that! I am happy with the service I received. More

by TDT412
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Jan 14, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

This is great news! We're so happy to know that you had a good service experience and that Tim was communicative and accommodating. Thank you!

January 13, 2022

Marina was great. I just miss the top class service at my old Audi dealership. With a full car wash. More

by AGATAPARES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for letting us know how great Marina was and we appreciate your feedback regarding the car wash. We are always working to improve.

January 10, 2022

Gus is always so professional, down to earth & gets straight to point! We’ve gone to him every time from leasing to buying & he’s made our time time getting in and out of there efficient! We love Gus! More

by Ms. TLC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Augusto”Gus The Bus” Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eddie in Finance
Jan 10, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

This is great news! We're so happy to know that you always have such a great time with Gus and we are grateful for your continued support. We'll be sure to share your kind words with Gus. Thank you!

January 10, 2022

Great service and very fast. Staff was really friendly and knowledgeable. Was very impressed with everyone we interacted with at the dealership. More

by rantonopoulos
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erin Scordelis Scripillit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gerard Rose
Jan 12, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

This is great news! We're so happy to know that you had a great experience with the team. Thank you!

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