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Dirito Brothers Walnut Creek Volkswagen

Walnut Creek, CA

4.7
4,892 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and many areas across Northern California. Despite all this success, our mission is far from complete. We want to make sure every driver is having their automotive needs met with attention, care, and perhaps most importantly, expertise. That’s why you can feel confident that the staff here at Dirito Brothers Walnut Creek Volkswagen is equipped to handle your needs, whether you’re buying one of our brand new Volkswagen models or are bringing your current vehicle in for repairs. It’s this type of dedication from the Dirito Brothers Walnut Creek Volkswagen team that has allowed us to become recognized as a leader in sales and customer satisfaction through the Wolfsburg Crest Club award, as well as grow into one of the largest VW dealers in the United States. If you’re looking for a Volkswagen dealer in Walnut Creek or anywhere else in the East Bay area, don’t just visit any dealership. Visit a dealership that has proven it knows how to make drivers happy and meet their needs with satisfaction. We look forward to meeting you and inviting you into the Dirito Brothers Walnut Creek Volkswagen family. If you’re ready to get your Volkswagen experience started, take a look at the resources on our website or give us a call. We look forward to inviting you into our state-of-the-art facility and helping you get behind the wheel.
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2020 North Main Street

Walnut Creek, CA

94596

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Showing 4,892 reviews

June 01, 2021

Andreas has been very patient and kind during the whole process of buying my brand new car. I had a great overall experience at the dealer and highly recommend Dirito Brothers VW! More

by CHOEYJ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

This is great news! We're so happy to know that you had a good experience with Andres. Congrats on your new VW! Thank you.

June 01, 2021

Service visit to resolve minor recall issue on shifter. Work was done quickly as scheduled. Thanks. Customer “ lounge “could use some improvement. Rather austere compared to BMW and Subaru dealerships I vi More

by THOMSCH
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
Jun 04, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

We are happy to hear your service was completed so promptly. And we appreciate the feedback on our lounge, we take your input to heart and are always working to improve our services. Thank you!

June 01, 2021

Work completed on time without any issues. Recall item taken care of too. Service department if always easy to work with. Thanks for making things hassle free. More

by Rob
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the great review! We are happy to know that you had such a positive experience with our service dept.

May 30, 2021

Marina was very pleasant and friendly, super fast service, I took my care for an air bag replacement, they ordered for and call me a soon as it was available. More

by GTZDEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

This is great news! We are glad to hear that Marina was so helpful and that you had a timely service. Thank you!

May 30, 2021

This was the best car buying experience I’ve ever had and I’ve purchased about 15 cars over the years. The professionalism and service was exceptional. I will recommend Dirito Brothers to everyone I know. We More

by SHOEDOG0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Dirito
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I’m sorry I forget the person in finance manager and the person we signed the docs with but they were also amazing.
Jun 04, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Excellent! Congrats on the new Tiguan, great choice. Thank you so much for your kind words for the team. We are grateful to have you as a happy customer!

May 29, 2021

Awesome experience. Dirito brothers are the best. As far as the rating process goes you should not require someone to type 25 words. That;s dumb More

by TODDH3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Augusto”Gus The Bus” Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andres Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erin Scordelis Scripillit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gerard Rose, Jim Cord, Nanika Orgil
Jun 04, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

We are happy to hear you had such a great experience! Sorry about the word requirement, it's not ours, just a function of the website, unfortunately. Thank you!

May 29, 2021

The guy who shown us the car was excellent and very patient BUT the salesman (the guy who’s taking care of the payment and final paperwok) was HORRIBLE and TERRIBLE he has has no patience and he was r More

by M.DJAOUMI
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for this feedback. We are happy to hear you had a good experience with our salesperson and apologize for the poor customer service in finance. We take feedback like this seriously and will use your input to help us improve. We hope you are enjoying your new car, please reach out should you need anything. Thank you.

May 28, 2021

Always friendly and helpful. Never any issues when asking staff questions about any concerns I may have, I will for sure refer any family members for there services More

by WENDEECANHAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
3.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
Jun 04, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

We're so happy to know that you had a good experience and are grateful for your recommendation. Thank you!

May 27, 2021

Courteous, easy to use tech. Easy to check in/ Check out. I don’t like this 25 word minimum. Will not do this next time because of it. More

by Ld
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the positive feedback! We understand the word minimum is frustrating, we are sending your feedback to DealerRater. Thank you.

May 27, 2021

Simply unhappy! Car in for "routine maintenance" , kept overnite at my request. When picked up I asked if the blue urea fluid had been filled-- certainly was the answer, but with my first tank of gas the w More

by ETHEARS
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kevin Hubert
1.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
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