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Dirito Brothers Walnut Creek Volkswagen

Walnut Creek, CA

4.7
5,403 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and many areas across Northern California. Despite all this success, our mission is far from complete. We want to make sure every driver is having their automotive needs met with attention, care, and perhaps most importantly, expertise. That’s why you can feel confident that the staff here at Dirito Brothers Walnut Creek Volkswagen is equipped to handle your needs, whether you’re buying one of our brand new Volkswagen models or are bringing your current vehicle in for repairs. It’s this type of dedication from the Dirito Brothers Walnut Creek Volkswagen team that has allowed us to become recognized as a leader in sales and customer satisfaction through the Wolfsburg Crest Club award, as well as grow into one of the largest VW dealers in the United States. If you’re looking for a Volkswagen dealer in Walnut Creek or anywhere else in the East Bay area, don’t just visit any dealership. Visit a dealership that has proven it knows how to make drivers happy and meet their needs with satisfaction. We look forward to meeting you and inviting you into the Dirito Brothers Walnut Creek Volkswagen family. If you’re ready to get your Volkswagen experience started, take a look at the resources on our website or give us a call. We look forward to inviting you into our state-of-the-art facility and helping you get behind the wheel.
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2020 North Main Street

Walnut Creek, CA

94596

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Showing 5,403 reviews

August 05, 2021

Aug 4, 2021 I had Excellent service. I appreciated Kevin's thoughtful service in explaining what needed to be done the AC in my Golf Wagon. Lynda Rexroat More

by CHEFLYNDAK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Hi Lynda, Awesome! Thank you for letting us know how knowledgable and helpful Kevin was during your service. Please do not hesitate to reach out with any further questions or concerns. Thank you!

August 05, 2021

The car has been great the service ands friendliness cant be beat. Im so happy with the new car. I cant say enough about my experience More

by pauljc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Augusto”Gus The Bus” Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andres Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erin Scordelis Scripillit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gerard Rose, Jim Cord, Nanika Orgil
Aug 06, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

This is great news! We're so happy to know that you had a good experience. Thank you!

August 03, 2021

John was very helpful in letting us choose the right vehicle. It was an excellent experience.I had ample time to test drive the two cars that I liked More

by CCC_ERIK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Awesome! It's important to really love the car you drive, thank you for letting us know how helpful and accommodating John was.

August 03, 2021

I had a great experience working with Gus. He was friendly and informative throughout the whole car buying process. We needed this! Thank you for that. More

by rfrancis4
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Augusto”Gus The Bus” Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Gus the Bus does it again! He has a way of making car buying an experience to remember, for all the right reasons. Thank you for sharing your positive experience!

August 01, 2021

Appreciate the service and team at Dirito! Great service and sales. I especially appreciate their combination of great internet and in person support. Thank you More

by THEFLOYDS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Cord
Aug 03, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Awesome! We are glad to know you found navigating online and in person to be easy and useful. Thanks for letting us know how professional and effective the team was for your visit!

August 01, 2021

Thank you for your service, nice and fast service and timing. In and out without issues or hold ups. Recall was performed nicely and no charge. More

by AlexF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Aug 03, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you, Alex, for your great review! We are glad to know your recall repair went smoothly and quickly.

July 31, 2021

Answered all questions, good follow-up.xxx xxxxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx Hugh More

by HUGH.THOMAS2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Raff
Aug 03, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Hi Hugh, Happy to hear it! Thanks for letting us know how great Mike was!

July 31, 2021

Gus was super helpful and super committed to ensuring we had the best experience possible. Everyone we encountered was extremely nice and made the car buying process quick and easy. More

by Jane Grimaldi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Augusto”Gus The Bus” Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erin Scordelis Scripillit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Hi Jane, We are delighted to hear that you had such a positive experience with Gus and the team! He sure knows how to make car buying fun! Thanks for taking the time to leave such nice feedback. Enjoy your new car!

July 30, 2021

Disappointing . I feel like the service is not detail oriented. Each time I have brought the car in, something is not done correctly. Fluids have not been topped off, computer has not been reset and thi More

by RUBYTWOSHOES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

I am concerned to read this. Details are essential when maintaining a vehicle and we regret that some have been missed. We do appreciate you letting us know about these issues, it helps us to know where we can improve. Please do not hesitate to contact us with any further questions or concerns and we would be happy to replace the sticker. Thank you.

July 30, 2021

Excellent service. Great communication. A++++. Kevin did an excellent job listening to my concerns about my car problem. Love that they offered a Lyft back home. Thank you. More

by DDAV5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

This is great news! We're so happy to know that you had a good experience with Kevin. Communication is key! Thank you for the great review.

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