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Dirito Brothers Walnut Creek Volkswagen

Walnut Creek, CA

4.7
4,886 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and many areas across Northern California. Despite all this success, our mission is far from complete. We want to make sure every driver is having their automotive needs met with attention, care, and perhaps most importantly, expertise. That’s why you can feel confident that the staff here at Dirito Brothers Walnut Creek Volkswagen is equipped to handle your needs, whether you’re buying one of our brand new Volkswagen models or are bringing your current vehicle in for repairs. It’s this type of dedication from the Dirito Brothers Walnut Creek Volkswagen team that has allowed us to become recognized as a leader in sales and customer satisfaction through the Wolfsburg Crest Club award, as well as grow into one of the largest VW dealers in the United States. If you’re looking for a Volkswagen dealer in Walnut Creek or anywhere else in the East Bay area, don’t just visit any dealership. Visit a dealership that has proven it knows how to make drivers happy and meet their needs with satisfaction. We look forward to meeting you and inviting you into the Dirito Brothers Walnut Creek Volkswagen family. If you’re ready to get your Volkswagen experience started, take a look at the resources on our website or give us a call. We look forward to inviting you into our state-of-the-art facility and helping you get behind the wheel.
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2020 North Main Street

Walnut Creek, CA

94596

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Showing 4,886 reviews

November 27, 2019

quick and easy Service was easy and effortless. Shuttle service was quick and drivers were friendly. It was just basic service and some recall work and it was smoo More

by Brent.Hughes0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks so much for the five star review Brent!

November 26, 2019

60000 mile service I brought my car in and Tim was great at explaining what each item listed out on the 60000 mile service ment. He was conscious of the time it would ta More

by megan.frisch93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Nov 27, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

It's great to hear Tim made sure you were well-informed about the process, thanks Megan!

November 26, 2019

Great Experience - super fast and knowledgeable ...Really appreciated the listening skills of Andres, not trying to pressure or move us in a direction we didn't want to go. More

by KATIEMCCONVILLE1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks Katie, I'm glad Andres provided you with such top notch service!

November 25, 2019

Dirito Brothers VW EXCELLENT CUSTOMER SERVICE Great fast personalized service. Car was ready before quoted time. Clean and comfortable waiting area. Great attention to detail to optimize custom More

by MINERVADERVA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Keen
Nov 27, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks so much for the five star review Minerva!

November 25, 2019

service was excellent Service on the car was excellent and on time. When did you stop washing the cars after a service? My last two vehicles did not get washed. More

by stevedutto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks Steve, we appreciate the feedback, and please note we have discontinued the washes due to ongoing drought concerns.

November 25, 2019

Quick and great service. Great service. Appreciate the quick responses to texts. Keep me updated on the process. Always asked before performing any work that would cost money. More

by ejcheung
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

We work hard to keep our customers informed throughout the process so it's great to hear our efforts are paying off!

November 24, 2019

Positive experience. Really enjoyed working with Nanika Orgill. Very professional, responsive and knows her stuff. Would definitely recommend Nanika at Dirito Brothers VW, More

by PJDONN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nanika Orgil
Nov 27, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for letting us know Nanika provided you with high quality service!

November 24, 2019

great experience - good inventory - fair price i had a great experience all the way around with Gerard and John the only thing that would be better is for them to have prepped the paperwork before More

by SEMANSKYM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Benitez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gerard Rose
Nov 27, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the feedback, it's good to know what we are doing right and where we can improve our service.

November 24, 2019

Amazing! Diego was fantastic. He was very knowledgeable of the Atlas product line and very patient with us as we compared and contrasted models. It was a ver More

by DAVID.KNAPP
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Soto
Nov 27, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

It's great to hear Diego provided you with such top notch service!

November 24, 2019

Excellent experience. Came on time with prior appointment. After checking in, Marina was very professional; shuttle ready. Car finished within the schedule, shuttle picked me up. Cost was reasonable, did not f More

by ADRIANGO24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don't know the lady cashier's name.
Nov 27, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for letting us know about your experience here in our service department, we appreciate the input.

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