Dirito Brothers Walnut Creek Volkswagen

Best car buying experience I've ever had I'm in my 70s and been buying cars for a long time. Most of us dread having to deal with a car dealership. The experience with Dirito Brothers was t I'm in my 70s and been buying cars for a long time. Most of us dread having to deal with a car dealership. The experience with Dirito Brothers was totally opposite. My contact via phone and email was Ron Simi. I knew basically the car I was looking for and Ron was very helpful providing information, getting me a price I was satisfied with, and just generally helpful. After selecting a vehicle, I changed my mind after seeing another model at the dealership and Ron made the switch with no problem and at the same price. On the day of purchase (October31) I met Ron in person for the first time, and as before he was most helpful. I told him in advance that I didn't want to go through the typical car buying experience which takes several hours at other dealerships. Everything went smoothly including my meeting with Eddie (sorry, I didn't get his last name) to sign all the paper work. Usually the session with "the finance guy" is a bit of an ordeal, but I actually enjoyed meeting with Eddie. We chatted about losing homes in two different fires, our high schools etc., but the actual paperwork process was very quick and painless. Final price was even a few bucks less that what I was expecting to pay. All in all very impressed. Would absolutely recommend Dirito Brothers. I'm only sorry I live a fair distance away (Sonoma County) so probably will not be bringing the car to you for service. Thanks and best wishes / Mark Hellender More

Great Experience! Fantastic place to go for my car purchases! Sales process is smooth and straightforward. In and out of the finance department within minutes, as opp Fantastic place to go for my car purchases! Sales process is smooth and straightforward. In and out of the finance department within minutes, as opposed to hours. More

Easy to deal with I worked Gerard, he was easy to work with. Not pushy, and was extra helpful in taking delivery of the car. He delivered directly to my home nad was he I worked Gerard, he was easy to work with. Not pushy, and was extra helpful in taking delivery of the car. He delivered directly to my home nad was helpful in showing me all the key features of our new car, More

Wonderful service! The staff were fast, efficient and friendly, While one group took over checking my headlights for a recall issue, another group helped me get a new b The staff were fast, efficient and friendly, While one group took over checking my headlights for a recall issue, another group helped me get a new battery for my key fob. They explained to me how to make the keyless system work even when I think the battery is completely gone. All of this took place in half the time I thought it would! The staff in the "drive up" area moved cars to help my egress go smoothly. Just wonderful service all around. More

Always a good visit! As in the past, I am very happy to say that my oil change and tire rotation was done efficiently although it took closer to 2 hours this time whereas As in the past, I am very happy to say that my oil change and tire rotation was done efficiently although it took closer to 2 hours this time whereas usually about an hour an a half. I was happy to sit and read and have a coffee. More

Warranty repair Had my VW towed to Dirito Brothers on a Sunday for warranty work. Spoke to Kevin in the Service Dept Monday morning, and he responded promptly with a Had my VW towed to Dirito Brothers on a Sunday for warranty work. Spoke to Kevin in the Service Dept Monday morning, and he responded promptly with an explanation of what to expect. Because I was traveling and not available for calls, Kevin arranged to update me via text message and provided a detailed report that afternoon. Car was repaired under warranty and available for pick up at the end of the day. More

Recall Car brought in for recall notice. Marina was very helpful and went out of her to assist me in resetting the oil and service reminders on the car aft Car brought in for recall notice. Marina was very helpful and went out of her to assist me in resetting the oil and service reminders on the car after the service was completed. More

Quick and easy, Marina is super helpful Marina provided very helpful options. And it’s super easy to communicate with her via SMS. There was a misfire with the car engine light but she was a Marina provided very helpful options. And it’s super easy to communicate with her via SMS. There was a misfire with the car engine light but she was able to take care of it fast and worry free. A great experience. More

Pleasant, Respectful, and Accommodating I found Dirito Bros VW to be a generally positive and respectful experience. Richard took his time to listen to what I was looking for, went above an I found Dirito Bros VW to be a generally positive and respectful experience. Richard took his time to listen to what I was looking for, went above and beyond to find it, and was very accommodating in working toward a workable deal. I would definitely recommend Dirito Bros to anyone looking at purchasing a new VW. More

Great Service! Everything went very smoothly and simply, it made getting my car fixed very clean and simple!! I will definitely be using the Dirito Brothers location Everything went very smoothly and simply, it made getting my car fixed very clean and simple!! I will definitely be using the Dirito Brothers location for any of my car needs! More