Dirito Brothers Walnut Creek Volkswagen

Recurrent issue, Couldn't get it fixed, still an issue.. I initially had a problem with EPC light coming on, and service engine light. I took my 120,000 mile 2003 Tiguan in to Shannon, who told me the intak I initially had a problem with EPC light coming on, and service engine light. I took my 120,000 mile 2003 Tiguan in to Shannon, who told me the intake manifold was bad. She did tell me it would be replaced under a service bulletin for free, so that was good. All OK when I got the vehicle back. A month later, another issue appeared, and I needed a new battery and cable. That was about $500. Dorito did the work. All OK when I got the car back. Several days later, the EPC light came back on, and the car went into limp mode. I was told I needed a new throttle body, for $1000 or so. I had the throttle body replaced at another shop, Callaco Auto Repair in Martinez. All OK when I got the car back. Then a month later, the EPC light returned, and went back into limp mode. Kevin told me they spoke with the factory, and due to the conditions seen, I was told I needed to replace the engine wiring harness, for $1500. Dorito replaced the wiring harness. All OK when I got the car back. Then, a week or so later, the check engine light came back on. I was told by Kevin I needed to replace the turbocharger, for $2000. I have not done this yet. Kevin and Shannon have both been very nice, and professional, but I can't keep putting $1000s of dollars into the car without some permanent resolution. It seems we are just swapping parts in the hope that one of the parts eventually will correct the problem. I know you want only glowing reviews, but no one seems to be able to say "we will get this fixed, or it won't cost you any more from here on." More

Mixed review I've been a long-standing Dirito Brothers customer/family member for almost 20 years. The past couple of visits (August of 2018 and this last one has I've been a long-standing Dirito Brothers customer/family member for almost 20 years. The past couple of visits (August of 2018 and this last one has us asking, "should we begin taking our VW's to another dealership?!?" Our latest visit to repair a minor issue that had already been repaired 1 year ago had us feeling frustrated when we arrived for our appt., when we discussed said issue and then most certainly when we were called to discuss diagnostic findings and recommendations. For the sake of trying to be anonymous, yet candid, I won't mention the service advisor who "if" we go back, we'll avoid doing business with, as we felt tried to hustle us into paying money to remove and discard factory parts that VW Corporation manufactured the car with... yet we were asked to pay $300.00+ to remove a part, toss it in the garbage and it'll fix the problem for good?!??!? Makes ZERO SENSE! I can see paying to replace a part... or to install something additional, but pay to have something we were told should not be there as it's causing a problem? HUH???? Did VW somehow make a mistake by manufacturing the vehicle with that part... and now I have to pay to have it removed entirely?!?!? When we brought this to the service advisor's attention, this person was in complete silence. Couldn't even speak! I asked, "are you still on the phone??? Hello???" Then I'm asked, "so, what do you want us to do? What are we doing for you?!?" Very, very frustrating, confusing and most importantly, this service advisor knew darn well they were tyring to hustle us (for lack-of-a better-term). I told them, "don't remove or repair anything. I'll pickup the car as it is" To the credit of Dirito Bros. and this particular service advisor: when we arrived to pickup our vehicle, they made everything right (no removal and disposal of needed parts) replaced a needed filter and didn't charge us. I appreciate them making a very big WRONG in my book, right. NOTE TO DIRITO BROS: please educate your service advisors to greet your customers (especially the one's who have a scheduled appt), with a "hello" when they arrive. After we said, "Hi. Good morning." and were greeted with a, "what can I help you with?" in return is rude. Additionally, I don't like receiving a phone call from your service department later that day (same service advisor) and after I pickup the phone and say, "Hello?", they immediately reply with, "your car is ready for pickup!" Yes, this happened!!! This may have been the topper for our experience. More

Best experience Contacted Jacque. Told her what I was looking for. She found my car and we negotiated a great selling price. We did most of our communication on li Contacted Jacque. Told her what I was looking for. She found my car and we negotiated a great selling price. We did most of our communication on line or over the phone. When I came in to pick up the car the experience was seamless. All staff very friendly and accommodating. A+. More

trust your service center? Dirito's: Friendly, efficient and delivered as promised. All my service comes from here, as the peace of mind, of a safe and reliable car, is just Dirito's: Friendly, efficient and delivered as promised. All my service comes from here, as the peace of mind, of a safe and reliable car, is just to important to " take chances. If your children drive: get your car serviced here! More

great service! Made a 8am appointment, was seen right away. Added oil change to the order, had my car back by 3pm. LOVE the shuttle service! Also a shout out to Made a 8am appointment, was seen right away. Added oil change to the order, had my car back by 3pm. LOVE the shuttle service! Also a shout out to John for his help when I was purchasing my Sportwagen. Super helpful! More

Excellent customer service I wasn’t in the market for a new car, until I was hit head on in my 2015 Passat. The car was totaled, but saved my life. I’m now even more loyal to VW I wasn’t in the market for a new car, until I was hit head on in my 2015 Passat. The car was totaled, but saved my life. I’m now even more loyal to VW than before. We came in knowing what we wanted, John and his team made it happen. More

Service I can count on Always a pleasure to work with Danny and others in the service department. I can count on things happening exactly as I am told. It sure gives me peac Always a pleasure to work with Danny and others in the service department. I can count on things happening exactly as I am told. It sure gives me peace of mind to do business here with such nice people. More

Honest Service Kevin was very honest, direct and fair in his recommendations. Timely service and nice environment if you need to wait. Fair pricing for all services. Kevin was very honest, direct and fair in his recommendations. Timely service and nice environment if you need to wait. Fair pricing for all services. More

Great exchange with Derik Derik was honest, straightforward and fair. He was thorough in the sale from beginning to end. Would highly recommend him and would purchase a vehicle Derik was honest, straightforward and fair. He was thorough in the sale from beginning to end. Would highly recommend him and would purchase a vehicle through him again. More

Service and maintenance Brought my car in for service and Shannon asked if I needed a ride wich I already had. I told her what time I needed it by and as usual it was ready f Brought my car in for service and Shannon asked if I needed a ride wich I already had. I told her what time I needed it by and as usual it was ready for pick up. Very professional and curtious of my time. Still waiting on a call back for my roof that is delaminating wich is under warranty. Can't thank Shannon enough for her help. More