Dirito Brothers Walnut Creek Volkswagen

Fantastic Customer Service The entire team at Dirito Brothers in Walnut Creek have fantastic customer service skills and are very prompt in their response times. They know your The entire team at Dirito Brothers in Walnut Creek have fantastic customer service skills and are very prompt in their response times. They know your time is valuable and are very efficient. More

Great service and a great deal. Derek was great before during and after the sale, highly recommended to work with him. Hope to like the car and to enjoy using it for the next 3 year Derek was great before during and after the sale, highly recommended to work with him. Hope to like the car and to enjoy using it for the next 3 years. More

GREAT SERVICE AND FAST I CALLED AND GOT IN SAME DAY FOR WARRANTY REPAIRS AND BACK NEXT DAY , COMPLETELY SATISFIED WITH SERVICE DEPT. WILL RETURN IN FUTURE WITH ANOTHER V I CALLED AND GOT IN SAME DAY FOR WARRANTY REPAIRS AND BACK NEXT DAY , COMPLETELY SATISFIED WITH SERVICE DEPT. WILL RETURN IN FUTURE WITH ANOTHER VW. More

thorough, efficient and friendly Great experience at Walnut Creek VW. A very efficient and painless process. Shannon Sousa was accommodating and knowledgeable. My car was serviced Great experience at Walnut Creek VW. A very efficient and painless process. Shannon Sousa was accommodating and knowledgeable. My car was serviced in a timely fashion, it was available for pick up just after lunch. More

20k Service Made an appointment for a 20k service. When i arrived, i was immediately greeted, checked in, and introduced to my service provider Kevin. Kevin expla Made an appointment for a 20k service. When i arrived, i was immediately greeted, checked in, and introduced to my service provider Kevin. Kevin explained everything that was to be done. He was quick, thorough, and polite. He made sure all my questions were answered and got me a ride home. As soon as my vehicle was ready, he let me know and had my car waiting when i arrived. More

New car purchase Friendly environment, all questions answered and a great deal. Salesman was particularly knowledgeable, friendly and helpful. Didn't try to sell me a Friendly environment, all questions answered and a great deal. Salesman was particularly knowledgeable, friendly and helpful. Didn't try to sell me a more expensive car and genuinely tried to put me with a car that fit my needs. Answered all questions and did a great job familiarizing me with the appointments of my new car. This is the third car I've purchased at the Dirito dealership and all have been positive experiences. Thanks, John! More

Painless Car Buying Gerard was responsive, willing to spend time on the test drives, and attentive. Unlike other experiences I've had in the showroom, he was low key, hel Gerard was responsive, willing to spend time on the test drives, and attentive. Unlike other experiences I've had in the showroom, he was low key, helpful, and didn't badger me with phone calls trying to close a deal. And the finance guy didn't become condescending when I didn't buy their high margin add-ons. More

This is the 2nd car I have leased at this dealership. Making an appointment online was quick and easy. Service was done promptly and in a lot less time . did not have to wait too long. when the car was r Making an appointment online was quick and easy. Service was done promptly and in a lot less time . did not have to wait too long. when the car was ready, Marc promptly notified me with a text message. Also, Mark was very helpful in answering my questions related to use of some of the menu items. More

Not the best experience.... We had our car towed on a week-end, only to find that we need a part that had to be sent from Germany. After 5 days, we were told that our car was fix We had our car towed on a week-end, only to find that we need a part that had to be sent from Germany. After 5 days, we were told that our car was fixed. Sadly, when we drove off, we had additional problems, and the check engine light was on. I don't know why they didn't suggest to keep the car longer to better assess the problem. That was never an option. Upon returning it minutes later, we were told that a tech needed to check it out. Another week-end there, and little communication. I had to actually contact the Service Manager to discuss my issues, as the follow through from the service advisor was minimal. Our car stayed several more days. When I picked up the car today, the battery for the key was dead, and I was told, after paying a lot of money for 2 different problems, that I would need to go pay for a new $7 battery. Really? They didn't know the battery was dead? The best service I had was from the parts department, where the very nice tech said " No charge. You've been through a lot". I think it's easy to forget how challenging it can be when you are down a car.. they should work a little harder on communication and better customer service. More

Great service Gus was so thorough about showing me everything feature of my new car. He made sure all of my questions were answered and let me know I could reach ou Gus was so thorough about showing me everything feature of my new car. He made sure all of my questions were answered and let me know I could reach out to him anytime something comes up. He walked me around the car to make sure there was not one dirty spot. More