Dirito Brothers Walnut Creek Volkswagen

2005 Passat Wagon AC not cooling and badly needed for transporting our dog this summer. Brought the car into Dirito Bros. Walnut Creek (been doing so for almost 15 yea AC not cooling and badly needed for transporting our dog this summer. Brought the car into Dirito Bros. Walnut Creek (been doing so for almost 15 years) because the service is always great. Problem diagnosed, replacement electric fan installed, and now dog and owner are happy. :) More

20,000 mile service and replace damaged tire Service was fast, professional, and top-notch. I had a 9:20am reservation, but had to come much earlier (7am) to drop off my car in order to get to wo Service was fast, professional, and top-notch. I had a 9:20am reservation, but had to come much earlier (7am) to drop off my car in order to get to work early. When I arrived, Kevin immediately said no problem, and took care of checking in my car. More

tires I showed up without an appointment with a huge bolt in front tire. Thomas manage to make time for my car. since I needed new tires anyway I got 4 ne I showed up without an appointment with a huge bolt in front tire. Thomas manage to make time for my car. since I needed new tires anyway I got 4 new tires and was out within about 2 hrs. Thanks Thomas. More

2nd scheduled service visit Arrived at 8am for scheduled service. Everyone was helpful and experience was wonderful. Went to go eat down the street and wandered around downtown W Arrived at 8am for scheduled service. Everyone was helpful and experience was wonderful. Went to go eat down the street and wandered around downtown Walnut Creek. Received a text message that car was finished. Walked back to the dealer instead of requesting a shuttle pick up, and picked up my car. More

Best service ever Excellent service from start to finish. We are moving to another state, so I wanted to get my Golf serviced beforehand. I scheduled an appointment and Excellent service from start to finish. We are moving to another state, so I wanted to get my Golf serviced beforehand. I scheduled an appointment and when I got there, Danny said that I didn't really need a service yet and they would do an inspection for no charge! During the inspection, they checked my tires and determined that I needed two front tires. The tires were in stock so they mounted them right then. I hope we can find a dealership in our new state who can live up to your standards! Thanks so much to Danny!! More

Awesome Danny was awesome, I was late to my appointment and thought I would have to wait forever but it was very fast service everyone there was so friendly a Danny was awesome, I was late to my appointment and thought I would have to wait forever but it was very fast service everyone there was so friendly and welcoming!! I will continue to come to this dealership anytime I need anything! Thank you, Danny! More

Excellent The costumer service was excellent. The friendly employees were all approachable and made me feel very welcome and comfortable. Everything was super e The costumer service was excellent. The friendly employees were all approachable and made me feel very welcome and comfortable. Everything was super easy and efficient. More

Great Service I’m always happy when Shannon takes care of me. She’s the reason I make the drive from Napa. It’s always a pleasure. I’m always happy when Shannon takes care of me. She’s the reason I make the drive from Napa. It’s always a pleasure. More

Wonderful service. Familial feel. Incredibly patient. Excellent dealership experience. Nanika was incredibly patient and thoughtful during the entire process. I was not present when my mother worked with Excellent dealership experience. Nanika was incredibly patient and thoughtful during the entire process. I was not present when my mother worked with Jacque, but she came by to ensure we were happy. Nanika was one of the best car salespeople I have ever worked with. Patient, thoughtful, kind. Thank you all for working with us and making sure my mother was in the right car! More

Came back just for the service. I was just browsing and not really considering purchasing a car until towards the end of the year. We checked out a few dealerships, and the only reas I was just browsing and not really considering purchasing a car until towards the end of the year. We checked out a few dealerships, and the only reason we went back to purchase a car at the end of the day was due to Derik's stellar service. It was clear to us that he wasn't just trying to make a quick buck, and really cared about finding us the car that fit our needs. Something that really resonated with us was that he told us that at Dirito Brothers, all the clients were family - but it wasn't just talk. Every member of the staff really made us feel like we definitely were part of the family - thus, we knew we weren't just getting a car, we were getting the support of Derik and the rest of the Dirito team. This is a level of confidence that you just can't get from anywhere else. We are certain that we'll be staying with the Dirito family for a while. Saying "exceeded expectations" is a total understatement! In fact, we WANTED to buy a car from Derik to give him our support because he was just that incredible! We also have to give a shoutout to Ed in finance who was just incredibly funny, warm, and exceptionally helpful through what is usually the biggest headache of any transaction - the paperwork and money. Thank you all for the great service and support! More