Dirito Brothers Walnut Creek Volkswagen

The staff at Dirito Brothers are always easy to speak with from sales, service and parts. Always a positive experience visiting this dealership. I initially called for a recall notice to replace an i with from sales, service and parts. Always a positive experience visiting this dealership. I initially called for a recall notice to replace an interior trim piece that was starting to peel off. Sean also let me know they were offering a free replacement for my diesel particulate filter since VW has improved the filter. The work was said to take at least 2 days and my car was ready to be picked up the following morning. My car is now running way better than how I left it with them. Thanks Sean and VW for taking care of my 2015 TDI. More

Great service as always - thanks! Love the text feature so I can communicate quickly with the dealership Love the text feature so I can communicate quickly with the dealership More

Maintenance services are excellent, on time and meet my requests. To schedule an appointment is easy and able to review what services and costs. requests. To schedule an appointment is easy and able to review what services and costs. More

My recent visit to Dirito Brothers left me with mixed feelings due to a few notable issues during the process. Firstly, my salesperson, Gus, was efficient in closing the deal but unfortunately overloo feelings due to a few notable issues during the process. Firstly, my salesperson, Gus, was efficient in closing the deal but unfortunately overlooked setting up the Volkswagen Car-Net system. It took me about three hours on my own to realize the system was inactive, forcing me to schedule an appointment at another dealership for assistance, which will require leaving my car for a day. I'm not sure what else was overlooked which I will not know until I have to use that feature. He called us repeatedly on the same day after the initial contact to gain our business, I wished he showed the same enthusiasm after closing the deal. Additionally, by the time we received the key and completed the paperwork, there was no one available to answer any questions or provide a practical walk-through of the key features of the car. No one put a ribbon on the new car, some of the used car dealers are also doing it these days. Furthermore, I found the interaction with the financing department disappointing. The staff member handling my paperwork seemed hesitant in responding to my questions and came across as borderline rude. My brother is also interested in buying the Atlas R-line but now he decided to take his business elsewhere. More

Was helped very quickly and was taken care of first thing in the morning and service was finished quickly since on a saturday. in the morning and service was finished quickly since on a saturday. More

Marina was fabulous just like Sean was at my last visit. Communication was very thorough keeping me informed along the way. Communication was very thorough keeping me informed along the way. More

Always a pleasure bringing my car for servicing and/or repair. Excellent customer service. Very easy to set up an appointment. Any required work is always clearly explained before any commitment from m repair. Excellent customer service. Very easy to set up an appointment. Any required work is always clearly explained before any commitment from me to carry out the work. I am kept regularly up to date via text and phone calls. Any agreement needed from me to carry out work, can all be done via text after I view details on line. Saturdays available for service appointments and/or for collection of vehicle. If you do wait whilst work is carried out, it's a 10-15 minute walk into the center of town. Hertz car-rental is nearby if needed. Very close to freeway in terms of finding the service location. More

We had a bit of an issue with a new car that we just purchased. It took a few days to fix, but Sean was very helpful and kept in touch with us as to how things were going. The problem was finally resolv purchased. It took a few days to fix, but Sean was very helpful and kept in touch with us as to how things were going. The problem was finally resolved and we were pleased with the service as well as the outcome of the service issue. More

Was quick to diagnose the problem and followed through step by step of the process. step by step of the process. More

Polite, friendly and not too pushy, especially with car sales . Streamlined my car buying experience and I got what I wanted sales . Streamlined my car buying experience and I got what I wanted More