Dirito Brothers Walnut Creek Volkswagen

Ultimately we are grateful to have our car back and in good shape. This was a challenging job, made more challenging by a spate of illnesses that reduced staff for several weeks -- so one star is lost bec good shape. This was a challenging job, made more challenging by a spate of illnesses that reduced staff for several weeks -- so one star is lost because it took 4 weeks to get our "baby" back. The work was challenging and complicated -- and ultimately successful. We've been bringing out cars to Dirito Brothers since shortly after we moved to Walnut Creek nearly 15 years ago --- and continue to be very satisfied with the service and care we get. More

The dealership provides excellent customer service. It’s easy to make an online appointment. Marina, outstanding service representative, checks me in as soon as I arrive, goes over what my car needs, a It’s easy to make an online appointment. Marina, outstanding service representative, checks me in as soon as I arrive, goes over what my car needs, arranges a Lyft, provides her phone number to communicate if I had further questions, and goes over repairs/maintenance completed and charged. More

As soon as I stepped out of the car, Marina, was right there to help me. there to help me. More

I took the ID4 for fixing recalls. Two recalls were fixed. Dealership did not have parts in stock. So I have to wait for fixing the third one. Two recalls were fixed. Dealership did not have parts in stock. So I have to wait for fixing the third one. More

Sean Thomas provides excellent service advice for the ID4 vehicle. He communicates well and proactively. vehicle. He communicates well and proactively. More

Marina did a fantastic job and kept me posted about the repair work progress all the time. repair work progress all the time. More

Quick and easy service on a recall item. Staff very friendly - thank you very much Staff very friendly - thank you very much More

I had a check engine light - a problem with my DEF/diesel system. My mechanic consulted with Kevin at Dirito Brothers and I dropped it off there a week later. There is only one diesel tech at Dirito, but mak system. My mechanic consulted with Kevin at Dirito Brothers and I dropped it off there a week later. There is only one diesel tech at Dirito, but making an appointment was easy. After assessing my car, Kevin called with an update and informed me that everything would be done under warranty, including an overdue update that was also under warranty and would actually extend the warranty. Kevin and his team were very helpful, responsive, and overall great to work with. Rather than just do the work I initially needed, they went above and beyond to make sure my car is maintained for the long run. More

John was nothing short of extraordinary! His expertise and passion for Volkswagens were truly remarkable. I couldn’t have wished for a more knowledgeable and dedicated VW dude, as he had an His expertise and passion for Volkswagens were truly remarkable. I couldn’t have wished for a more knowledgeable and dedicated VW dude, as he had an impressive ability to address all my questions and concerns with ease. His enthusiasm for the brand made the entire experience not only easy but also incredibly enjoyable! More

John was so incredibly helpful through the entire process, it made the experience enjoyable rather than stressful as a big purchase can be. Plus, we love the new car! process, it made the experience enjoyable rather than stressful as a big purchase can be. Plus, we love the new car! More