Back

Dirito Brothers Walnut Creek Volkswagen

Walnut Creek, CA

4.7
4,847 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and many areas across Northern California. Despite all this success, our mission is far from complete. We want to make sure every driver is having their automotive needs met with attention, care, and perhaps most importantly, expertise. That’s why you can feel confident that the staff here at Dirito Brothers Walnut Creek Volkswagen is equipped to handle your needs, whether you’re buying one of our brand new Volkswagen models or are bringing your current vehicle in for repairs. It’s this type of dedication from the Dirito Brothers Walnut Creek Volkswagen team that has allowed us to become recognized as a leader in sales and customer satisfaction through the Wolfsburg Crest Club award, as well as grow into one of the largest VW dealers in the United States. If you’re looking for a Volkswagen dealer in Walnut Creek or anywhere else in the East Bay area, don’t just visit any dealership. Visit a dealership that has proven it knows how to make drivers happy and meet their needs with satisfaction. We look forward to meeting you and inviting you into the Dirito Brothers Walnut Creek Volkswagen family. If you’re ready to get your Volkswagen experience started, take a look at the resources on our website or give us a call. We look forward to inviting you into our state-of-the-art facility and helping you get behind the wheel.
Contact Dealership

2020 North Main Street

Walnut Creek, CA

94596

Directions

By Type

Showing 4,847 reviews

December 30, 2023

Took car in for service. Sean was vey helpful, with thorough explanations and prompt attention. Much appreciated. More

by SKEPDEV
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your positive review about your recent experience at our Service Department. It's great to know that Sean met with your expectation in providing prompt and helpful assistance. Thank you for choosing Dirito Brothers Walnut Creek Volkswagen.

December 30, 2023

Friendly, helpful and always willing to go the extra mile. I highly recommend them for sales and service. More

by CAROLYNLEHMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Dirito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Raff, Kyle Ritola
Jan 04, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your positive feedback. It's great to hear you had a satisfying experience with our sales and service team at Dirito Brothers Walnut Creek Volkswagen. Your recommendation is highly appreciated.

December 29, 2023

They were very helpful, punctual, easy to work with and honest. The whole process was easy. More

by KIRSTENBUCKLEY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Dirito
5.0
This rating includes all reviews, with more weight given to recent reviews.
RICK WEIBLE
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your kind words. We are pleased to hear that you found our service at Dirito Brothers Walnut Creek Volkswagen helpful and honest. Thank you for sharing your smooth experience with us.

December 29, 2023

Pros- Emily made the purchase a pleasure, she was very helpful and went over and beyond knowing we were traveling for the vehicle. Cons- After purchasing the vehicle we noticed that none of the pre-sale More

by NOVACARY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Emily
Jan 03, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello. Thank you for taking the time to share your feedback. We are pleased to know you received an overall good experience and our team went above and beyond for you. We value your business here at Dirito Brothers Walnut Creek Volkswagen, and if there is anything you would like to discuss further, please feel free to reach out to us.

December 25, 2023

This is my 6th vehicle lease from Dirito and I have to tell you that they make it seamless and enjoyable. Good job! Thank you David. Pleasure to do business with you. I really appreciated the time you sp More

by KEITHBAUMETZ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Dirito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erin Scordelis Scripillit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your continued patronage, Keith. We're glad to hear you found the lease process at Dirito Brothers Walnut Creek Volkswagen smooth and enjoyable. Happy holidays!

December 23, 2023

We are repeat customers. That speaks for itself. They bend over backwards to get what we want. Thanks Gus! More

by Linda
Recommend Dealer
Yes
Employees Worked With
Augusto”Gus The Bus” Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We greatly appreciate your continued patronage at Dirito Brothers Walnut Creek Volkswagen. It's always our dedication to ensure customers like you get everything they need. Please let us know if there is anything else we can help with.

December 22, 2023

I originally was disappointed that I had to come back into two separate trips, however, sean was very quick to recover that experience with his exceptional customer service his immediate follow up and fo More

by KATRINA5AMAYA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your acknowledgment of the efforts by our team at Dirito Brothers Walnut Creek Volkswagen. We strive to exceed your expectations, and it sounds like we have done so during each visit. Maintainance planning is key; we're happy this service has been a helpful part of your experience.

December 19, 2023

He was super rude to me for checking up on a question I had. Very unprofessional More

by Vivian
Recommend Dealer
No
Employees Worked With
cole scordelis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello Vivian, Customer satisfaction is important to us here at Dirito Brothers Walnut Creek Volkswagen and I would like to learn more about your interactions with our team during your recent visit. Please reach out to me at a time that is convenient for you so we can discuss your feedback in greater detail. Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

December 17, 2023

Long term relationship has been very satisfactory which makes me happy. Keep up the good work. More

by TWOJUDGES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Your ongoing satisfaction with Dirito Brothers Walnut Creek Volkswagen means a lot to us. We appreciate the trust you place in our work and look forward to maintaining that standard.

December 16, 2023

The service department was great. Sean communicated effectively, met all expectations and provided terrific service. More

by trim.wellbeloved
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We're glad to hear the service department at Dirito Brothers Walnut Creek Volkswagen, particularly Sean, offered effective communication and high quality customer service. Thanks for your rating!

...
89
...