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Dirito Brothers Walnut Creek Volkswagen

Walnut Creek, CA

4.7
4,871 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and many areas across Northern California. Despite all this success, our mission is far from complete. We want to make sure every driver is having their automotive needs met with attention, care, and perhaps most importantly, expertise. That’s why you can feel confident that the staff here at Dirito Brothers Walnut Creek Volkswagen is equipped to handle your needs, whether you’re buying one of our brand new Volkswagen models or are bringing your current vehicle in for repairs. It’s this type of dedication from the Dirito Brothers Walnut Creek Volkswagen team that has allowed us to become recognized as a leader in sales and customer satisfaction through the Wolfsburg Crest Club award, as well as grow into one of the largest VW dealers in the United States. If you’re looking for a Volkswagen dealer in Walnut Creek or anywhere else in the East Bay area, don’t just visit any dealership. Visit a dealership that has proven it knows how to make drivers happy and meet their needs with satisfaction. We look forward to meeting you and inviting you into the Dirito Brothers Walnut Creek Volkswagen family. If you’re ready to get your Volkswagen experience started, take a look at the resources on our website or give us a call. We look forward to inviting you into our state-of-the-art facility and helping you get behind the wheel.
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2020 North Main Street

Walnut Creek, CA

94596

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Showing 4,871 reviews

December 31, 2023

Prompt, professional and courteous service from the entire team. Car was ready when promised and all work was completed. More

by BTIMKENJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Dirito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your kind words. It's great that Dirito Brothers Walnut Creek Volkswagen met your expectations with prompt, professional service and quality work on your car. We appreciate your glowing review!

December 31, 2023

Cole is low-key, well-informed. He put me in the right car immediately, and I bought it. More

by RGALTON
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
cole scordelis
Jan 04, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your positive feedback. It's great to know that Cole was able to provide you with the necessary information at Dirito Brothers Walnut Creek Volkswagen. Enjoy your new car!

December 31, 2023

Pro: Sean (in the service department) is a good guy to work with and is able to answer the questions that I have. He is someone that I want to go back to each time that my car needs to go in for any type More

by imbadness
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello. Thank you for taking the time to share your feedback. We are happy to know our Service Team provided you with an overall great experience. We value your business here at Dirito Brothers Walnut Creek Volkswagen and if you would like to discuss your feedback in greater detail, please do not hesitate to reach out to us. Thank you, again.

December 31, 2023

Aside from the fact that there aren’t any loaners EVER lol, which seems to be beyond their control. The dealership and (Sean) always provide me with excellent customer service and they are very accommodat More

by DAVARRIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate you going the extra mile to visit Dirito Brothers Walnut Creek Volkswagen. Thank you for recognizing our commitment to customer service; we'll certainly relay your kind words to the team and Sean particularly. We understand the challenges about loaner availability, believe us, we're continuously reviewing our processes in this regard too.

December 30, 2023

Friendly, helpful and always willing to go the extra mile. I highly recommend them for sales and service. More

by CAROLYNLEHMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Dirito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Raff, Kyle Ritola
Jan 04, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your positive feedback. It's great to hear you had a satisfying experience with our sales and service team at Dirito Brothers Walnut Creek Volkswagen. Your recommendation is highly appreciated.

December 30, 2023

Pros- Emily made the purchase a pleasure, she was very helpful and went over and beyond knowing we were traveling for the vehicle. Cons- After purchasing the vehicle we noticed that none of the pre-sale More

by NOVACARY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Emily
Jan 03, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello. Thank you for taking the time to share your feedback. We are pleased to know you received an overall good experience and our team went above and beyond for you. We value your business here at Dirito Brothers Walnut Creek Volkswagen, and if there is anything you would like to discuss further, please feel free to reach out to us.

December 30, 2023

Took car in for service. Sean was vey helpful, with thorough explanations and prompt attention. Much appreciated. More

by SKEPDEV
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your positive review about your recent experience at our Service Department. It's great to know that Sean met with your expectation in providing prompt and helpful assistance. Thank you for choosing Dirito Brothers Walnut Creek Volkswagen.

December 29, 2023

They were very helpful, punctual, easy to work with and honest. The whole process was easy. More

by KIRSTENBUCKLEY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Dirito
5.0
This rating includes all reviews, with more weight given to recent reviews.
RICK WEIBLE
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your kind words. We are pleased to hear that you found our service at Dirito Brothers Walnut Creek Volkswagen helpful and honest. Thank you for sharing your smooth experience with us.

December 25, 2023

This is my 6th vehicle lease from Dirito and I have to tell you that they make it seamless and enjoyable. Good job! Thank you David. Pleasure to do business with you. I really appreciated the time you sp More

by KEITHBAUMETZ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Dirito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erin Scordelis Scripillit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your continued patronage, Keith. We're glad to hear you found the lease process at Dirito Brothers Walnut Creek Volkswagen smooth and enjoyable. Happy holidays!

December 23, 2023

We are repeat customers. That speaks for itself. They bend over backwards to get what we want. Thanks Gus! More

by Happy Driver
Recommend Dealer
Yes
Employees Worked With
Augusto”Gus The Bus” Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We greatly appreciate your continued patronage at Dirito Brothers Walnut Creek Volkswagen. It's always our dedication to ensure customers like you get everything they need. Please let us know if there is anything else we can help with.

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