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Dirito Brothers Walnut Creek Volkswagen

Walnut Creek, CA

4.7
4,871 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and many areas across Northern California. Despite all this success, our mission is far from complete. We want to make sure every driver is having their automotive needs met with attention, care, and perhaps most importantly, expertise. That’s why you can feel confident that the staff here at Dirito Brothers Walnut Creek Volkswagen is equipped to handle your needs, whether you’re buying one of our brand new Volkswagen models or are bringing your current vehicle in for repairs. It’s this type of dedication from the Dirito Brothers Walnut Creek Volkswagen team that has allowed us to become recognized as a leader in sales and customer satisfaction through the Wolfsburg Crest Club award, as well as grow into one of the largest VW dealers in the United States. If you’re looking for a Volkswagen dealer in Walnut Creek or anywhere else in the East Bay area, don’t just visit any dealership. Visit a dealership that has proven it knows how to make drivers happy and meet their needs with satisfaction. We look forward to meeting you and inviting you into the Dirito Brothers Walnut Creek Volkswagen family. If you’re ready to get your Volkswagen experience started, take a look at the resources on our website or give us a call. We look forward to inviting you into our state-of-the-art facility and helping you get behind the wheel.
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2020 North Main Street

Walnut Creek, CA

94596

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Showing 4,871 reviews

November 28, 2023

First class service, as always. The Dirito Brothers service team is highly professional and focused on good customer communication. More

by Dave R.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We're appreciative of your recognition of our service team's professionalism and strong communication at Dirito Brothers Walnut Creek Volkswagen. Your support is important to us, thank you.

November 27, 2023

We just bought our 4th car from the Dirito Brothers dealership in Walnut Creek. Gus was laid back and nice to us. He has an ear for details and helped us find what we were looking for. I would gladly w More

by thegruen4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Augusto”Gus The Bus” Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your loyalty to Dirito Brothers Walnut Creek Volkswagen and the kind words about our associate, Gus. Knowing that his attentive service enhances your purchasing experiences truly means a lot. Thank you for your recommendations!

November 27, 2023

Sean was very nice, informative, and super helpful. The service team went above and beyond. More

by shenicebrotherson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We're pleased to hear you had a positive experience with Sean and the service team at Dirito Brothers Walnut Creek Volkswagen. Thank you for your review.

November 26, 2023

Both salesmen were super helpful and kind. They shared great information to help me make a good choice. More

by JKCLOYD
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Dirito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andres Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Glad to hear you found our sales team at Dirito Brothers Walnut Creek Volkswagen helpful and kind, your feedback is valued. Thank you.

November 26, 2023

The service was great from the time the car was brought in until it was completed. No time wasted. Kevin was the only person I talked to and he was very quick to attend to me. More

by MICHAELTY43
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your positive review and recognition of the efficient process at Dirito Brothers Walnut Creek Volkswagen. It's good to hear that Kevin made a positive impression on you with his prompt attention. Thanks for choosing us.

November 25, 2023

Worst interaction and experience I’ve ever had - WILL NEVER LEASE OR BUY a VW vehicle again. More

by AKWOLIK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Hubert
1.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, I would like to learn more about the experience our Sales Team provided you and address your concerns with the Volkswagen vehicle in question. Please feel free to reach out to me at a time that works best for you. Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

November 22, 2023

Sean Thomas and Dirito Brothers Service Team are great! I will only service my vehicles with them!!! More

by VWDriver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ricky
Nov 22, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We're glad to hear Sean Thomas and the Dirito Brothers Service Team met your needs. Your continued trust in us is much appreciated.

November 21, 2023

This dealership is professional, polite, friendly and prompt with customer inquiries. I enjoyed my recent experience. More

by ATOBIN26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your kind words about Dirito Brothers Walnut Creek Volkswagen. It's great to know you enjoyed your experience with us. Thank you for sharing that we were professional, prompt and friendly.

November 20, 2023

We had a problem with the air-conditioning in our car and it was finally fixed in less than 1 day. More

by EDWARDLDUNN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your high rating and are pleased to know the air-conditioning in your car was fixed swiftly at Dirito Brothers Walnut Creek Volkswagen. Thank you for trusting our service team.

November 20, 2023

My car came back with the rear wiper cover missing. I was told to expect a follow up email and none came. The pricing prior to arriving was hard to figure out and it ended up being considerably more wh More

by CHRISZORSCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Your satisfaction is our goal here at Dirito Brothers Walnut Creek Volkswagen. When you have the time, I would appreciate speaking with you about your charges and the level of communication you received from our Service Team regarding your rear wiper cover. Will you please reach out to me so we can discuss this further? Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

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