Dirito Brothers Walnut Creek Volkswagen - Service Center

The first time I attempted to use my horn after the service dept replaced the driver airbag under a recall, the horn was inoperative. When i called Service, they said it was likely a not their fault, a service dept replaced the driver airbag under a recall, the horn was inoperative. When i called Service, they said it was likely a not their fault, and suggested my horn not working was a coincidence probably due to the heavy rains. My car lives in a covered carport. So now I’m expected to go back to the dealer and hope they decide the horn breaking is their fault and not a mysterious short in a 7 year old car. More

All was good. Dealership is nice, personnel is professional, service is fast, I will come back Dealership is nice, personnel is professional, service is fast, I will come back More

The visit was very smooth- from scheduling to completion. Sean communicated very well which is extremely important to me. Sean communicated very well which is extremely important to me. More

Fast appointments and service. No complaints from me. Plan to do scheduled maintenance here when the time comes. No complaints from me. Plan to do scheduled maintenance here when the time comes. More

Shaun was terrific as were the mechanics, very satisfied with the service that i received! with the service that i received! More

Sean had great costumer service approach when servicing and attending me as a costumer. That’s it and attending me as a costumer. That’s it More

They didnt perform all on the recommended service. I have a defective moonroof but they didnt even open it to check or recommend a fix. I have a detached splash guard that they didnt even notice. Rece I have a defective moonroof but they didnt even open it to check or recommend a fix. I have a detached splash guard that they didnt even notice. Receipt says attached checklist but nothing is attached. Not worth the price and the annoying sales pitch. I called management and did not even get a reply. Amazing service? More

Sean went above and beyond to ensure that my experience was perfect! Thank you for making this a great experience! was perfect! Thank you for making this a great experience! More

Chris was kind and helpful through my whole process. Always appreciate doing business with Dirito Brothers. Always appreciate doing business with Dirito Brothers. More

Sean was very pleasant, helpful and knowledgeable. He answered all my questions. Made me feel confident with the service on my vehicle He answered all my questions. Made me feel confident with the service on my vehicle More