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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,111 Reviews
Call Service Center (925) 448-9940

3,111 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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January 25, 2024

Very professional service, couldn’t be happier with the whole process , highly recommend them to friends More

by dthollenbeck
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 25, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your high recommendation of Dirito Brothers Walnut Creek Volkswagen. It's gratifying to hear about your positive experience with our professional service. Thank you for sharing it with us.

January 22, 2024

My service provider was incredible. Matina is hard working, honest, efficient and the reason we continue to come to Dirito. More

by JONCAMPO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 23, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your kind words about Matina and the valuable role she plays in our team at Dirito Brothers Walnut Creek Volkswagen. We hope to provide you with more quality service in the future.

January 22, 2024

Very courteous and professional. Explained the issue with my car in simple terms and delivered repairs as promised with no overcharge or hidden costs. More

by ROBERT.MULLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 23, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your trust in Dirito Brothers Walnut Creek Volkswagen. Our team strives to keep our pricing and repair process straightforward. We look forward to serving your auto needs consistently.

January 21, 2024

Work was done as agreed although the price was high. Service aria was neat. and clean More

by KABSQ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 22, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your feedback concerning pricing and the cleanliness of our service area at Dirito Brothers Walnut Creek Volkswagen. Your satisfaction is what matters to us most.

January 18, 2024

They’re friendly and kindly, good service! I’ll be recommending to my friends for your shop. More

by Cyakura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 18, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your kind words and recommendation. It's pleasing to hear you felt we provided good service at Dirito Brothers Walnut Creek Volkswagen.

January 18, 2024

Service writers were very nice , service was quick and hassle free . Good communication . Good experience More

by vintagecs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 18, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your kind review about our service writers and efficient procedure at Dirito Brothers Walnut Creek Volkswagen. Clear communication is essential to us. Thanks again for sharing your good experience.

January 18, 2024

Timely, professional advice and service. Good follow up on status of vehicle. Excellent suggestions for future vehicle maintenance. More

by ATHOMAS2512
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
friendemic friendemic
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 18, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

It's rewarding to hear you found our service timely and professional at Dirito Brothers Walnut Creek Volkswagen. We're always here for any of your vehicle maintenance needs. Your satisfaction is truly valued.

January 18, 2024

Easy online appointment. Follow up by text and email, video explaining the work done, on time pick up, great customer service by my advisor Kevin More

by J.H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 19, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

It's important to us that your experience at Dirito Brothers Walnut Creek Volkswagen was smooth from start to finish. We're glad our online appointments and follow-up process were of help. Kevin and the customer service team appreciate your kind words.

January 17, 2024

Appreciated the prompt and professional service. The only thing is that they were not able to address the Air Bag warning light that still remains a problem. More

by crbelisario
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 19, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your feedback. We are pleased to know your overall visit went well and you received prompt and professional care. We value your business with Dirito Brothers Walnut Creek Volkswagen and if you would like to discuss your feedback in further detail, please do not hesitate to reach out to us.

January 17, 2024

Everyone was friendly, polite and efficient. They followed through with their promises. Overall, it was a surprisingly wonderful experience. More

by IWEDTHEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 18, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate the positive feedback and it's good to hear that you found our staff at Dirito Brothers Walnut Creek Volkswagen efficient. Should you need anything else, please don't hesitate to reach out.

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