Don Ayres Honda

Buyer of Honda Accord I recently bought a Honda Accord from Don Ayres, and Darrin Bickel was a big help in the process. He was able to answer all of the questions that I h I recently bought a Honda Accord from Don Ayres, and Darrin Bickel was a big help in the process. He was able to answer all of the questions that I had about the cars I was looking at. The car that I bought had a small dent in the side of it, and I asked Darrin if he could get it fixed. He said that it would be no problem. The paper process took awhile to fill out once I decided to get the car, but overall it was a good experience. More

Not the Don Ayers experience I came to Don Ayres Honda to possibly purchase a CR-V for my wife. At first, everyone was very helpful. The sales agent did a great job explaining a I came to Don Ayres Honda to possibly purchase a CR-V for my wife. At first, everyone was very helpful. The sales agent did a great job explaining all the features of the vehicle. We returned on a few separate occasions to test drive, as we were also looking at the RAV4 and were in the process of comparing the two. Through Internet research, I located a dealership 3 hours away in Illinois that priced out the CR-V for more than $3000 below MSRP and they would include a handful of accessories that my wife wanted such as all season-floor mats, mud guards, door edge guards, etc. Armed with this information, we went to Don Ayers to see if they would match the deal. The offer that Don Ayers produced for the car was reasonable, but still thousands off from the offer of the other dealership. We filled them in on the price we had been quoted, but they saw no possible way to match it. The salesman told us they match any deal guaranteed, and if they can't match they pay $100. However, he said this had only been paid out once in the dealership's history. I invited him to speak with his manager about matching the price, gave him my cell phone number, and walked out of the dealership (because that's what you're supposed to do, right?). Our salesperson called us a few days later to let us know there was no way they could match the price. The Don Ayers salesperson was sure the price we were quoted was in error. I re-read the price to them and stated what accessories and options were included. I clarified that the price included the accessories and did not include tax or title. They concluded that there was no way they could beat it because it was "unreasonable." I asked about the $100, and they said if we actually purchase the car in Illinois, bring the invoice in and we could get the $100. We did end up purchasing in Illinois, and a few days later came to Don Ayers to claim the $100. The sales manager refused to give out the $100. He falsely claimed that he would have been able to match the price. He claimed that we had misrepresented the actual bottom line of the quote, and that was the reason he refused to match. This was demonstratively false, as we had the quote from Illinois in writing and had emailed a copy of it to the salesperson at the beginning of all this. He also claimed that the accessory package on our vehicle is not Honda certified and is cheap compared to what he would have installed, which is also false. I did not want to drive three hours (one direction) to purchase a car, but I did in order to save a few thousand dollars. I did so because Don Ayers forced my hand and would not work with me. They did not even provide a counter-offer, not once. If they had come even close, I would have considered buying with them to avoid the long trek. The $100 guarantee was offered up by the salesperson. I didn't even know about it until he mentioned it. Of course, when I tried to collect, the sales manager had the nerve to tell me I could have bought the car here in town for that price, which is a complete lie. Although this is the only Honda dealer in the area, with the availability of the Internet I encourage anyone interested in a Honda to e-mail around and see what other dealerships will do for you, as this experience with Don Ayers leads me to believe they are either completely dishonest or simply incompetent. More

Honest Dealership and great customer service with Anwar I just bought a used Honda Accord at the Fort Wayne Honda dealership. Anwar was great sales man....patient and kind. It was my first time to buy a c I just bought a used Honda Accord at the Fort Wayne Honda dealership. Anwar was great sales man....patient and kind. It was my first time to buy a car. He explained all the specialty details on the car and made sure I could work them. I had done my homework and this was the best car with the best deal. Honda has good service and pleasant people. More

Thanks again! I traveled from Columbus, Ohio to Don Ayres, Ft. Wayne to purchase a Honda from Ben and Rick. Based on a recommendation from a friend, who spoke of Do I traveled from Columbus, Ohio to Don Ayres, Ft. Wayne to purchase a Honda from Ben and Rick. Based on a recommendation from a friend, who spoke of Don Ayres Honda highly. Ben and Rick were both professional and absolutely courteous and a pleasure to work with! Not only was their service impeccable, I also drove away with a smooth ride, and comfortable car that I know will last for years to come. -Andrew Wilson More

Don Ayres Honda Service Center Loved, loved, loved everyone's friendliness in the Service Center. We appreciated Doug's Settle's attention to detail as he caught the fact that our Loved, loved, loved everyone's friendliness in the Service Center. We appreciated Doug's Settle's attention to detail as he caught the fact that our tire's were wearing unevenly and made some suggestions. A big thumbs up!!! All employee's in the service center projected that they were there solely to provide great customer service and that is such a rarity these days!!! A very positive experience. More

VERY HAPPY CUSTOMER EVERYONE WAS KIND AND HEPLFUL AND NOT PUSHY.VERY RELAXED FROM SALESMEN TO FINANCING. TOOK TIME TO MAKE SURE WE WERE HAPPY WITH OUR PUCHASE.DROVE MY LA EVERYONE WAS KIND AND HEPLFUL AND NOT PUSHY.VERY RELAXED FROM SALESMEN TO FINANCING. TOOK TIME TO MAKE SURE WE WERE HAPPY WITH OUR PUCHASE.DROVE MY LAST CRV FOR 14 YEARS THAT WAS PURCHASED AT DON AYRES AND ONLY WENT THERE TO PURCHASE THIS ONE,YOU WILL BE HAPPY WITH DON AYRES More

Easy & Affordable Everything went smoothly. I was greeted as soon as I pulled in. It was about a 45 minute wait for the oil change, but you can't argue with the price o Everything went smoothly. I was greeted as soon as I pulled in. It was about a 45 minute wait for the oil change, but you can't argue with the price or the friendliness. Will definitely return. More

Observation of free wash They offer a free car wash, but noticed that it must have just been sprayed off with water because the bird droppings were still on car after service They offer a free car wash, but noticed that it must have just been sprayed off with water because the bird droppings were still on car after service was done which was to have included a free wash!! Have question as to why tire pressure was set at 33 instead of 30 like door post indicator states it should be? More

Easy Going Purchasing Experience Andy was great! He was so knowledgable and easy going. He explained the differences in all the cars I asked about, and encouraged me to make the best Andy was great! He was so knowledgable and easy going. He explained the differences in all the cars I asked about, and encouraged me to make the best choice for me. Overall, an awesome experience. More

Purchased 2012 CR-V The thought of buying a used car is always a painful one because of the 'process'. This buying experience was one of the best we've had & is very muc The thought of buying a used car is always a painful one because of the 'process'. This buying experience was one of the best we've had & is very much appreciated. The asking price was fair, the amount offered for my trade in was fair & we were treated with respect! More