Don Davis Ford

Easy and friendly I was very impressed with the inventory and friendliness of the staff! Larry and his wife provided excellent service. I will definitely recommend this I was very impressed with the inventory and friendliness of the staff! Larry and his wife provided excellent service. I will definitely recommend this place to anyone in the market for a new vehicle. More

My experience at this dealership was amazing! They are great people and they made the car buying process simple and easy, I definitely recommend coming! great people and they made the car buying process simple and easy, I definitely recommend coming! More

Great service from beginning to end!Friendly Great service from beginning to end! Friendly employees! My vehicle was finished at the time it was promised and received a courtesy wash! I always Great service from beginning to end! Friendly employees! My vehicle was finished at the time it was promised and received a courtesy wash! I always come back! More

Most INTEGRITY ever experienced. WOW!! Bottom line Don Davis Ford is the best and most reputable Used Car Dealer in our MetroPlex! (read my story to better understand) I am actually a Bottom line Don Davis Ford is the best and most reputable Used Car Dealer in our MetroPlex! (read my story to better understand) I am actually a bit afraid to write this positive review just because things sometimes just go haywire after kind gestures. But here goes. Wife and I were shopping for a later model, used, F250. Since we live in S.E. Arlington, there are simply dozens of dealer choices within some 20 mile radius. We did quite a bit of due diligence in contacting dealers to find the trucks that most interested us. Upon exhausting the majority of the dealers closest by, we knew by previous buying experiences that Grand Prairie ford and Don Davis ford were places we just had to visit. Yes, we stopped in both businesses and Grand Prairie ford did have a pretty good contender. Just after our first test drive, Don Davis took in a trade that much better fit our desires. That said, a substantial price difference was involved. XLT vs Lariat trim types. No matter, had to see that Lariat at Don Davis. Still had last owners trash in the bed, but we knew that this could be it. Of course the usual haggling ensued and we made a deal. Purchaded this 2016 F250 Lariat. Obviously used vehicles are AS IS, WHERE IS. You own it once papers are signed. All agreed to these terms and conditions. Big story for the final and most impressive part of this whole transaction. Turns out the batteries were defective from the previous owner. Our dealer did their usual rudimentary safety check but it just wasn't caught. Here's where some true integrity comes in. 3 weeks into our ownership we discovered this problem. Couldn't / wouldn't start after only 20 days of ownership. I informed the Used Car group, i.e. Gus Manager, and he didn't hesitate to furnishe and install 2 brand new batteries. They might not even know that I am now likely to be their customer for life. They did exactly the right thing and didn't balk at all. EVERYBODY I KNOW WILL GET TO HEAR THAT DON DAVIS IS THE PLACE TO BUY, AND WHY! More

Ford is the best! We were really satisfied with this dealership. Everybody is friendly and is ready to help you anytime. They provided me with the best car in my budget We were really satisfied with this dealership. Everybody is friendly and is ready to help you anytime. They provided me with the best car in my budget. More

Awesome group of guys. Jared Taylor is a super nice guy, he made us feel welcome the entire time. I told him i was approved for a certain amount and didn't want to go over, Jared Taylor is a super nice guy, he made us feel welcome the entire time. I told him i was approved for a certain amount and didn't want to go over, he was cool with that and did't try to up sale me on anything or try to get me in anything more expensive. When the wife gets a new car next April Jared will be our guy! More

Very polite, knowledgeable,very good sales person Mr kigozi was very helpful to me .He helped me find the perfect car and price.with no Hassel and pressure.He let me test drive the car. Mr kigozi was very helpful to me .He helped me find the perfect car and price.with no Hassel and pressure.He let me test drive the car. More

Worth the drive I drive through traffic, and construction from Benbrook to Arlington. It is worth the drive they are fair on their pricing, and some of the staff are I drive through traffic, and construction from Benbrook to Arlington. It is worth the drive they are fair on their pricing, and some of the staff are friendly. I consider them to be my new truck home. More

Very crappy service after the sale My Salesman, Ernest has been top notch. As I was setting up the navigation system after arriving home with my 2019 Lincoln Nautilus, the system did My Salesman, Ernest has been top notch. As I was setting up the navigation system after arriving home with my 2019 Lincoln Nautilus, the system did not recognize my home address. I contacted the salesman and he set me up with an appointment for the following weekend to bring the Lincoln in for a Navigation update. While driving in for the service appointment the center console door stopped working correctly. I pointed this out the service manager, Jackie. My Lincoln was ready in about 2 hours. The Navigation system was updated and the spring for the door was on backorder. Prior to leaving the dealership I attempted to enter my home address and the navigation system still could not find it. I pointed this out to Jackie who stated she would get a technician to look at it. After waiting about 1/2 hour Jackie returned and stated I would need to go home and connect the Lincoln to an internet connection to complete the update. She showed me how to connect the Lincoln to my home internet as well as turn on automatic updates. Also, she informed me the part needed to fix the door was on backorder and she would call me on Monday or Tuesday with the date the part was due in. I returned home and synced the Lincoln to my internet and turned on automatic updates. I then got a message on the screen telling me to connect via the Lincoln Way app. There was nothing within the Lincoln Way app about an internet connection so I called the Lincoln Concierge for assistance. The concierge informed me that the message should have been corrected via a "concern" issued to Lincoln dealers and suggested I turn automatic updates off until my dealership service department addressed this issue. I asked about the completion of the Navigation Update and they stated that the update should be completed by the service department and there was no need to connect to a home internet to complete the update. The concierge then transferred me to the navigation technical assistance department. After supplying them with my VIN, they stated that my Lincoln had the most current navigation update. He also stated that there had been no updates to the Lincoln navigation in almost a year. He stated Lincoln was selling an old navigation software with their new vehicles. Apparently I can download a more currentl navigation system at no charge to my phone. Oh well. The following Thursday I contacted my salesman and let him know that Jackie never called me back about the spring to repair the center console door. Ernest researched my service need and called me back with the date the part would arrive and then scheduled a service appointment for me. Later that afternoon Jackie called me (2 days later than promised) and gave me information different than what my salesman reported earlier that day. I informed her of what Ernest told me and asked her to get with Ernest and reconcile the differing information and call me back with the final answer. She stated she would. I heard back from her 2 days later, and only after I called my Earnest and asked which appointment date was correct. I returned to the dealership on September 14 to have the console door repaired. After pulling out of my garage to make the drive, the rear view camera stayed on and the screen was not responsive to any other touch input. Even with the car in drive the rear camera stayed on. Shutting the car off and restarting did not correct the issue. Upon arriving at the dealership for my console door repair appointment I showed the intake service manager what was happening. His response was, “Wow, that’s weird. I don’t have a radio man on weekends”. I asked if there was anything they could do to at least allow me to see the other screens and he shook his head no and said, “We’ll see what they can do”. After the spring was replaced I was told my Lincoln was in need of a “Radio Update” and this would take about an hour. I mentioned that I was going out of town and did not want to wait an hour. The screen was operating well so I drove home. The service manager said when I call for an appointment just let the service department know I needed a Radio Update. I made a service appointment for Friday, September 20 at 3:00 pm to have the Radio Update completed on the Lincoln. I arranged to have the valet service make the pickup. The Valet service picked up my car at 3:00 pm. A few hours later I received a call from David Everhart from Don Davis. After an introduction he said, “Your Radio is the most current version. Which version do you want?” I responded that I wanted the most current, of course. I told him that the radio update was what I was instructed to ask for. I told him of the additional issues with the screen freezing and he said he would look into it. I informed David of what the Lincoln Concierge told me and suggested he contact them for information on what needed to be done. He stated that he had one on the best radio men in the business and he would take care of it. The following afternoon the Lincoln was returned to me. The work order states, “NWD No Work Done”. The valet mentioned that the Lincoln navigation did not recognize my address and he had to use his phone to navigate to my house. When I got in to the driver’s seat to pull into the garage the screen the valet had up – his phone navigation – was on the display and the display would not respond to any input. It was frozen. I turned the car off and the screen stayed on. I restarted the vehicle and the screen still displayed the phone navigation screen of the valet who, by this time, was long gone. The screen remained non-responsive to any touch inputs. I called my salesman, and then connected with him through FaceTime to show him what was going on. He went to the service department and pulled Jessica in to the call. I demonstrated through FaceTime how the screen was stuck and not responding to inputs and stayed on even though the car was off and doors open. She suggested I disconnect the battery and leave it disconnected for about 10 minutes then reconnect and see what happens. I did so. Upon starting after the disconnect procedure the correct screen came up. I selected another screen and the display again froze and was non-responsive to any touch input. I contacted Ernest and he again went to Jessica. Ernest stated that Jessica was with a customer and would call me as soon as she had an opportunity. Ernest followed up with me about an hour later and asked if I had heard from Jessica. I told him I had not heard from her and he reiterated that she said she would call me back. That was 2 days ago and I have yet to hear a word from Jessica. In the meantime, I have turned off Automatic Updates and the display has stopped freezing and remains responsive to touch inputs. I will be contacting another dealer in the area in an attempt to get this situation corrected. The Service Department at Don Davis Ford Lincoln has proven to be incompetent. More

Excellent Customer Service and Streamlined Process The staff was terrific and they are very friendly!! From the Salesman "Trey, and Managers Gus, Quincy and the Finance Officer Willie" were very helpfu The staff was terrific and they are very friendly!! From the Salesman "Trey, and Managers Gus, Quincy and the Finance Officer Willie" were very helpful and all seemed to be on the same page. They have a streamlined and seamless process and I would definitely recommend my family and friends to this car dealership!! Awesome Team and Approach!! Promote all four immediately within this Company!! More