Don Mealey Chevrolet - Service Center

Mike reached out to me to follow up on a service complaint I had. Mike told me the protocols in place and promised to look into my issue further. Mike also said if I had any future issues to ask for complaint I had. Mike told me the protocols in place and promised to look into my issue further. Mike also said if I had any future issues to ask for him. More

Recently relocated from Jax Beach to Windermere and had an exhaust issue with my Chevy Cavalier. Although it’s old, it is most beloved, prized possession, bc it was my late mom’s trusty car. It only has ap an exhaust issue with my Chevy Cavalier. Although it’s old, it is most beloved, prized possession, bc it was my late mom’s trusty car. It only has approx. 80K miles and is well-maintained bc I only take my 3 cars to dealers for service. Took car in on 10/20/2022 and just picked it up yesterday, 11/2/2022. Worked with a kind, responsive and fairly professional service advisor named Natalie. My frustration and gross dissatisfaction have to do with (1) the length of time it took to get my car back for a catalytic converter repair; (2) being charged an excessive $75 for a specious Miscellaneous Disposal Fee, which is outrageous on face; and (3) being overcharged by $75 in connection with my car having to be towed to S & G in Minneola to remove some “broken bolts”, a task that this dealer strangely couldn’t perform bc it didn’t have proper equipment. I write this honest review in good service to other consumers and to put the dealer on notice that I will be following-up with GM and the owner of the dealership. I cannot tolerate the $150 in excessive charges, particularly as (1) this Chevy dealer charges a whopping $160+/hr for labor (more than the last hourly rate I paid to service my luxury S-Class Mercedes-Benz and my luxury BMW sports convertible); (2) the $75 Disposal Fee is completely arbitrary and bogus where the dealer needs to absorb its own costs of doing business, already has inflated labor charges and significantly marked up parts charges; (3) the grossly dishonest and deceptive $75 disposal fee is not commensurate with the work that was performed; (4) I was informed yesterday by my fmr dealer service advisers in Jax that in all likelihood, the old, removed catalytic converter will be sold by Don Mealy bc it contains desirable precious metals that are valuable to recyclers, scrapyards, and other salvagers in the secondary market; (5) S & G charged the dealer $140.00 ($75 less than what I got charged) to remove the bolts with equipment Don Mealey shockingly didn’t have; and (6) I USED MY AAA TOWING BENEFITS TO TRANSPORT MY CAR TO S & G AND BACK TO DON MEALEY. I hereby demand an immediate refund of $150.00 for this horrific, predatory, and unscrupulous car repair experience. In no event will I sit idly by and allow this to stand. Seemingly, this dealership has concocted a cornucopia of tactics that are tantamount to unfair, deceptive and burdensome trade practices. In the future, I empathically urge other consumers to strongly consider alternative car repair options and dealers in metro-Orlando, like me. More

The manager, Witt, and John Fletcher went out of their way to get our car repaired at a price we could afford.we are on fixed income. Will be customers forever. way to get our car repaired at a price we could afford.we are on fixed income. Will be customers forever. More

Katie Philips is an absolute gem at Don Mealey Chevrolet Clermont and a credit to this institution. She is the absolute reason I would return for a repair. Clermont and a credit to this institution. She is the absolute reason I would return for a repair. More

By far the best service ever! John Fletcher and Rachel made the experience outstanding. I would recommend them to everyone. Thank you all for everything made the experience outstanding. I would recommend them to everyone. Thank you all for everything More

One of the best porters there. He is very professional and knows what he is doing, he treated me like I was his number 1 priority and answered all my questions and knows what he is doing, he treated me like I was his number 1 priority and answered all my questions More

I have made three calls to talk to the service department. Individual that I talk to says they will call me back. So far nobody has called me back in the last two days. department. Individual that I talk to says they will call me back. So far nobody has called me back in the last two days. More

Their service department is top notch. Special thanks for Jerry Merriman for his follow up efforts and job completion. GOOD WORK DON MEALEY CHEVROLET CREW. Jerry Merriman for his follow up efforts and job completion. GOOD WORK DON MEALEY CHEVROLET CREW. More

Thank you so much for handling the recent problems with our Motorhome. The Service Advisor, Nick Wright was courteous and very helpful in keeping us informed of the ongoing repairs. The Service Tech, Rya our Motorhome. The Service Advisor, Nick Wright was courteous and very helpful in keeping us informed of the ongoing repairs. The Service Tech, Ryan is obviously one of your best techs who corrected the problems where many other, so called experts failed. We will certainly recommend your dealership and service department in the future. Thanks again, Richard and Lou Shoff More