Dorsch Ford Kia - Service Center

We brought our 2019 Lincoln Nautilus in to Dorsch Ford in Green Bay to check why we had a little hesitation when shifting between 2nd & 3rd gears, & were totally surprised to find out that we needed a new tr Green Bay to check why we had a little hesitation when shifting between 2nd & 3rd gears, & were totally surprised to find out that we needed a new transmission! We worked with Andrew M and he was awesome! Kept us informed on what was happening during the 4 weeks they needed to repair the car. Dorsch Ford also gave us a nice Lincoln loaner to use while our car was being repaired! We got our car back, and it runs as smooth as can be!! Thank you Dorsch Ford, Andrew, and the team of great mechanics who did a find job! You’re all amazing!! More

Did not address the primary issue (hard shift after warmup shutdown and restart) after I repeated to more than one service member and didn’t bother to inform me that the issue was not even looked into. warmup shutdown and restart) after I repeated to more than one service member and didn’t bother to inform me that the issue was not even looked into. Reference Technical Service Bulletin service action 3.3L Shift Quality Logic Improvement (SA315A). Shift problem still persists. Will find someone else with capability and authorization to use KDS and perform the ECU upgrade More

Rob is a excellent advisor he made me feel good about having my ranger repaired he deserves some credit for his work having my ranger repaired he deserves some credit for his work More

They were very helpful. Confusion on two of our vehicles and they were able With no problem. Confusion on two of our vehicles and they were able With no problem. More

The service department gets a 5 star. Quality work and on schedule. New sales commercial truck department gets a 3 star. Knowledgable about their product but did not follow through on Quality work and on schedule. New sales commercial truck department gets a 3 star. Knowledgable about their product but did not follow through on pricing promises. I definitely would continue going to Dorsch for service. Next truck I order I will looking elsewhere. More

Overall the service was good. Got the recalls done. I would advise the advisors or whoever is booking the appointments to be aware of recall repair times and to notify the custome Got the recalls done. I would advise the advisors or whoever is booking the appointments to be aware of recall repair times and to notify the customer if their appointment will be during the technicians lunch time and to anticipate additional time. More

Everyone one I dealt with was very friendly and helpful. The process was swift and easy. The process was swift and easy. More

Timely, friendly, excellent service. I needed to change up an upcoming oil change due to some unexpected travel and was easily accommodated. My service advisor was friendly and efficien I needed to change up an upcoming oil change due to some unexpected travel and was easily accommodated. My service advisor was friendly and efficient and was able to work me in without issue. Much appreciated! More

I had very good service in the Quik Lane! I was very happy with my oil change crew. I was very happy with my oil change crew. More

Service Manager and Mechanics did a fine job. Service greeter, shuttle driver and others were friendly and willing to help. I give Dorsch 5 stars despite having to spend hours waiting for a dia Service greeter, shuttle driver and others were friendly and willing to help. I give Dorsch 5 stars despite having to spend hours waiting for a diagnosis. Pleasant experience if we can cut down the wait next time. More