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Douglas Jeep Chrysler Dodge Ram - Service Center
Venice, FL
265 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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265 Reviews of Douglas Jeep Chrysler Dodge Ram - Service Center
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March 31, 2021
When we arrived at the dealer we did not plan on buying, Robert found the right mini van at a reasonable price. He was great to work with and made the purchase process easy. Robert found the right mini van at a reasonable price. He was great to work with and made the purchase process easy. More
by Bkbrown92914
Employees Worked With
Robert Miller
Helpful March 10, 2021
Pathetic service Service department is total nonsense. Appointments mean absolutely nothing. Sales department doesn’t follow through with their promises ( lies ). I will never set foot on this dealerships Appointments mean absolutely nothing. Sales department doesn’t follow through with their promises ( lies ). I will never set foot on this dealerships property ever again. Go elsewhere. You will thank me later More
by npep
Employees Worked With
Don Glen, Jack Kessler
February 23, 2021
These guys and ladies are the BEST!! Whether it's my old '98 Honda accord or my Jeep GC, these guys do the job RIGHT the FIRST TIME!! Excellent service for an affordable, reasonable, competitive price along '98 Honda accord or my Jeep GC, these guys do the job RIGHT the FIRST TIME!! Excellent service for an affordable, reasonable, competitive price along with a wonderful staff!! Don and John in service rock, that's why we have been their loyal customers for more than a decade and will continue to be!! Thank you for a job well done!! More
by mountain3489
Employees Worked With
Other Employees :
Mechanic Jeff, Don Glen, Michele Grassi
January 05, 2021
Paul kavich was awesome timely professional. I will be sending freinds recommend him highly.the best sales person ive dealt with so patient and made us feel comfortable sending freinds recommend him highly.the best sales person ive dealt with so patient and made us feel comfortable More
by Clfallin
Employees Worked With
Paul kavlich
September 22, 2020
Unfortunately I had a bad experience when my 2017 Ram Unfortunately I had a bad experience when my 2017 Ram 1500 Eco Diesel with 29,106 miles was serviced. The truck was brought into Douglas Dodge due Unfortunately I had a bad experience when my 2017 Ram 1500 Eco Diesel with 29,106 miles was serviced. The truck was brought into Douglas Dodge due to a check engine light and to find where a water leak in the cab was coming from. Douglas Dodge determined that the check engine light was caused by a bad turbo and the cab leak was from the satellite antenna. They replaced the satellite antenna, inspected the third brake light seals and replaced the turbo. The truck was at Douglas Dodge for and extended period of time and no one bothered to check to see if the cab was still leaking after the satellite antenna was replaced. When we picked up the truck the towels that we had left behind the rear seats to catch the water was still there and soaking wet. The service manager made light of it, did not seem concerned and actually let us leave with the truck without establishing a plan of action to find and fix the leak. Unfortunately, that was only the beginning. Checking under the hood, we discovered numerous, at least 30 plus, things that were not attached or reassembled correctly. There were missing retainers and parts (push pins, screws, clips and the battery heat shield) and an electrical connection for and exterior light was not connected and was left dangling. I was appalled, disgusted and sickened by the incompetence and poor workmanship on how this vehicle was serviced and returned to me. Seemed like there was no oversight or post repair inspection by a technician or service manager. A vehicle in for an extensive repair should never leave a service repair facility and be returned to its owner with so many issues, which leaves me concerned about the longevity of the turbo repair/replacement. And, no, I will never bring my truck back to Douglas Jeep Chrysler Dodge Ram! More
by amuddyrudder
Employees Worked With
N/A
July 18, 2020
I have Bought multiple vehicles from this dealership. Their sales staff have always gone above and beyond to make a fair deal happen. However I have never used their service department because I live 30 Their sales staff have always gone above and beyond to make a fair deal happen. However I have never used their service department because I live 30 minutes away. Recently our 2015 jeep renegade, after only 28,000 miles had the AC compressor completely fail. We were out of warranty and the part alone was over $1000. Zevon, in parts, was amazingly helpful as well. We knew the repair was going to be close to $2000. When we showed up to pick up our vehicle the bill was only $321. Without even mentioning it to us John at Douglas had contacted the Chrysler corporation and fought on our behalf for them to cover this costly repair. That is how business should be done! Thank you very much John and all at Douglas Jeep. Brian Marshall. More
by marshallssrq
April 16, 2020
Won't be Back - Ever! - Updated to 3 stars 4/28/20 Had an appt. for an oil change/tire rotation today. Arrived 5 min early for the appt. and was told by service adviser (Denise) that it would be an ho Had an appt. for an oil change/tire rotation today. Arrived 5 min early for the appt. and was told by service adviser (Denise) that it would be an hour and 15 minute wait. (Note - their waiting room is closed, which might have been useful info when I made the appt.) After waiting over 30 minutes, Jeep (which was purchased at Douglas Jeep) still had not been moved into the garage. I found Denise and asked her what the point of making an appt was at which time she responded very sarcastically with "I don't know, but I told you it was going to be over an hour". I then asked if the keys were still in it because I didn't plan to wait any longer to which she responded with a long "BYYYYEEEEE"! Went up the street to a different establishment and got the oil changed for $20 cheaper. Not once was Denise apologetic that it would take so long - I'm not sure how Douglas Jeep feels like than can treat people like that and expect to gain their business...I will not be back for anything my Jeep needs - I'd rather drive a half hour to a different dealer. EDITED 4/28/20 AFTER CONTACT FROM OWNER - Greg from Douglas has been in contact and has offered to make it right. I am always willing to listen to mistakes that are made and give owners the opportunity to correct it. I am changing my original star review from 1 star to 3 stars based on the fact that I was contacted back and have offered free services based on my original review. More
by HEvans
Employees Worked With
Denise Mitchell
February 28, 2020
Appreciated service I received from John Rangeloff. He is professional, conscientious and fair. He copied my service receipts from Canada and repaired my Jeep under warranty. Also made arrangements for a cou professional, conscientious and fair. He copied my service receipts from Canada and repaired my Jeep under warranty. Also made arrangements for a courtesy vehicle so that I could continue to enjoy my vacation. I’ve never experienced anything like this from a dealer before. Thanks John Gary Black More
by garyblack14
Employees Worked With
