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Douglas Volkswagen

Summit, NJ

Overview
Employees
Reviews
Vehicles
4.8
1,619 Reviews
The Real Douglas Difference is personal. It’s the Heart of Douglas: our people. We know that when you purchase or service with us, you’re not just buying a vehicle; you’re buying us. We are your Hometown store- our team members have grown up with us in Summit and we take pride in investing in our mutual future. We live by the creed, “It’s not the market. It’s the men and women” here at Douglas. That’s why every person that joins the Douglas team is selected carefully not just for their skill, but for their will. We believe that the road less traveled is sometimes the right one to take. That is to say, the decisions we make are not always the easy ones; but right isn’t always easy. We invite you to take a test drive of our integrity – It’s more important for you to walk out of one of our dealerships knowing the type of business we run than you buying a car.
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491 Morris Ave.

Summit, NJ

07901

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Showing 1,619 reviews

August 13, 2026

Marvin has a consistently professional and positive attitude toward the customer. He answers all my questions and explains all processes clearly. More

by Nmcintyre3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Ma
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 17, 2026 -

Douglas Volkswagen responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 13, 2026

Marvin is top notch always detailed and professional and on top of his game. He is the General of the service department. Tremendous impactful and smart and caring. More

by IPPOLITO7770
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Florence Fleury
5.0
This rating includes all reviews, with more weight given to recent reviews.
Irene Peixoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Layne Broyles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Sibblies
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marvin Ma
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 17, 2026 -

Douglas Volkswagen responded

Thanks for sharing about your experience with Douglas Volkswagen. We appreciate your business and hope to see you again soon!

August 12, 2026

Best Customer Service, Amazing Team, Andrew and Chet always take great care of everything for us. Super professional and gives the best experience. My go-to when purchasing. More

by Vscardigno
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Pontone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 12, 2026 -

Douglas Volkswagen responded

Knowing you trust us as your go-to for purchases means a lot to our team. We’re glad your new Volkswagen Atlas purchase felt seamless and that Andrew’s attention made everything easy.

August 10, 2026

Marvin is the go to guy. He always makes sure everything is taken care of in a thorough and professional manner I've been working with him for many years More

by Jeanhuntington
Recommend Dealer
Yes
Employees Worked With
Marvin Ma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marvin Ma
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Aug 10, 2026 -

Douglas Volkswagen responded

Knowing Marvin has been your go-to for service on your Tiguan for many years and that his meticulous attention to detail has consistently met your expectations means a lot to our service team. Your recognition of his professionalism and your long-term trust mean a great deal to us.

August 10, 2026

Got the job done right the first time. Fixed a transmission, a broken hood, and checked everything else. More

by Dulac93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Ma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Aug 10, 2026 -

Douglas Volkswagen responded

Knowing that our team got the repairs on your Volkswagen Golf SportWagen right the first time is rewarding. Hearing that the transmission work, hood repair, and complete inspection met your expectations means a lot to us.

August 09, 2026

Excellent customer service Vlad was awesome. He helped us get our car certified and purchased in a speedy amount of time. ! More

by CLAIREMAIZES
Recommend Dealer
Yes
Employees Worked With
Vlad
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Aug 10, 2026 -

Douglas Volkswagen responded

Thank you for the five-star rating! We’re pleased our team could quickly certify and complete your Tiguan purchase.

August 09, 2026

Very professional, efficient and handle high priority issues with exceptional customer service and tact Excellent service More

by TYKEEPAGAN19
Recommend Dealer
Yes
Employees Worked With
Marvin Ma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marvin Ma
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Aug 10, 2026 -

Douglas Volkswagen responded

Your feedback on how we handled high-priority issues during the service on your Tiguan with exceptional tact highlights our team’s focus on care. Knowing you found our approach professional and efficient means a lot to us.

August 09, 2026

I always work with Vlad and the ease of doing business with him is one of the reasons I keep coming back. More

by DARMERMARIA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vlad Voskoboynikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 09, 2026 -

Douglas Volkswagen responded

We’re glad working with Vlad feels effortless and keeps you coming back. Thank you for choosing our dealership again for your new Volkswagen Atlas.

August 08, 2026

Marvin was amazing. He addressed our issue, saw that we had a timing issue, got the flat fixed with a new tire and moved my annual checkin to that day as well. Very resp More

by brianclink
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Ma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Aug 08, 2026 -

Douglas Volkswagen responded

Our service team is pleased Marvin could address the timing issue, replace your flat tire, and fit in your annual check-in all in one visit. Your kind words mean a great deal to our service department.

August 07, 2026

Brian Ardente is the most wonderful, kind, professional, intelligent, brilliant, knowledgeable representative I have ever worked with and I am a 76 year old woman who has worked with many people! He deserve More

by Kjvon
Recommend Dealer
Yes
Employees Worked With
Kim Sibblies
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Ardente
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Celia the receptionist is unbelievably kind, lovely, professional, and wonderful!
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Aug 08, 2026 -

Douglas Volkswagen responded

Your praise of Brian’s exceptional professionalism and expertise highlights our service department’s dedication. We’re delighted Brian could deliver outstanding care during the service on your Volkswagen Jetta, and we appreciate your five-star rating.

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