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Douglas Volkswagen

Summit, NJ

4.9
1,305 Reviews

491 Morris Ave.

Summit, NJ

07901

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1,305 Reviews of Douglas Volkswagen

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May 19, 2007

"I started buying VW`s from Ken Beam when he worked at..."

- MrDByrd

I started buying VW`s from Ken Beam when he worked at Bernardsville VW. I just bought my 3rd car from him at Douglas Volkswagen & was extremely pleased once again. My wife has also bought 2 Volkswagens from him also in the past. I highly recommend going to Douglas to see him. He makes you feel completely at ease with the entire buying process. His very straight forward/professional approach is quite refreshing. You`ll feel like you`ve known this guy for years, in just a matter of minutes talking to him.

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Customer Service
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Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ken Beam
May 19, 2007

"I started buying VW`s from Ken Beam when he worked at..."

- MrDByrd

I started buying VW`s from Ken Beam when he worked at Bernardsville VW. I just bought my 3rd car from him at Douglas Volkswagen & was extremely pleased once again. My wife has also bought 2 Volkswagens from him also in the past. I highly recommend going to Douglas to see him. He makes you feel completely at ease with the entire buying process. His very straight forward/professional approach is quite refreshing. You`ll feel like you`ve known this guy for years, in just a matter of minutes talking to him.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ken Beam
April 28, 2007

"I have bought 5 cars from Ken Beam & find him to be..."

- Mary R.

I have bought 5 cars from Ken Beam & find him to be the most upfront/professional sales consultant that I`ve ever dealt with. Originally met Ken while he worked at Bernardsville VW & followed him to Douglas Volkswagen in Summit. He seems to have quite a "following" as several of my friends have bought cars from him & have also sent some of their friends to Douglas to see him too. I`d highly recommend.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ken Beam
April 28, 2007

"I have bought 5 cars from Ken Beam & find him to be..."

- Mary R.

I have bought 5 cars from Ken Beam & find him to be the most upfront/professional sales consultant that I`ve ever dealt with. Originally met Ken while he worked at Bernardsville VW & followed him to Douglas Volkswagen in Summit. He seems to have quite a "following" as several of my friends have bought cars from him & have sent some of their friends to Douglas to see him too. I`d highly recommend.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ken Beam
September 09, 2006

"The salespeople seemed very friendly at first. I tried..."

- spando

The salespeople seemed very friendly at first. I tried to negotiate a lower price on a VW Jetta, but they said they could not go any lower. I took their word for it. I wanted to check other dealerships first, and they asked me to put down a $500 deposit on the car I liked. I asked if it was refundable, and they said yes, so I gave them my credit card. Later I found other VW dealerships that were offering the same car at invoice. So I called back Douglas and told them to refund my deposit, because I would be buying elsewhere. They told me they could lower their price to the price I saw elsewhere. So apparently they had lied to me about not being able to negotiate the price. At this point I was very glad I looked elsewhere. I asked them for my deposit back, and they seemed willing. But first they forced me to talk to several other salespersons, all of whom were trying to give me lower prices. I said thanks but no thanks. They finally said they would refund my $500 deposit. It has now been almost a month, and they still haven't refunded the deposit. I called the salesperson back today, and he invented a story about how "the refund must have gotten lost in accounting." We'll see if they ever give me my money back. Don't go to Douglas. They're dishonest, manipulative, and nasty.

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Customer Service
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Recommend Dealer
No
Employees Worked With
Adam Summers
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