Dover Honda - Service Center

I came in for a transmission fluid change on my Odyssey—the staff member I spoke to initially said it would be over $400, claiming that my Odyssey's model year made the service more expensive. I ex Odyssey—the staff member I spoke to initially said it would be over $400, claiming that my Odyssey's model year made the service more expensive. I explained that I had the 10-speed transmission and that it had cost under $200 the last time. She then acknowledged that if it was the 10-speed, the price should indeed be lower and similar to what I had previously paid. However, when I picked up the car, I saw a price sheet (attached) listing the transmission fluid change at $139. Since I have an Odyssey Touring with the 10-speed transmission, the 9-speed and CVT prices don’t apply. The service advisor told me that the $139 did not include the cost of the transmission fluid, which he said was very expensive. He also implied I should be happy that the total was “only” $280, suggesting it could have been more. When I pointed out that it had been significantly less in the past, he responded that it must have been a one-time deal and couldn’t be matched. The entire experience felt like a series of excuses, and frankly, I left feeling scammed. Pricing a transmission fluid change without including the actual fluid is misleading. My family has purchased eight vehicles from Dover Honda over the years, and we've relied on your service department many times. I believed Dover Honda was more trustworthy and helpful than my local dealer. This appointment left me questioning that belief. I emailed the Service Manager (Michael Segien) on July 31st. about my experience but received radio silence after 9 days. In my opinion, I'd stay away from this place if possible. More

I didn't have an appointment for the inspection I needed, but Keith was able to accommodate me. He was very professional and helpful. but Keith was able to accommodate me. He was very professional and helpful. More

Called for the first time and set up my appointment with the service advisor and she took all of my information and set me up with what I needed. the service advisor and she took all of my information and set me up with what I needed. More

There services personnel where polite and explained the work that need to be done now and things the should be done going forward. work that need to be done now and things the should be done going forward. More

Luke was professional and courteous in getting my problem taken care of fast and in the same day! taken care of fast and in the same day! More

Great people and quality work every time I go there. Never an issue not resolved Never an issue not resolved More

Ken was very helpful in what was an otherwise difficult process. thank you for your helo process. thank you for your helo More

They are always fridley that's why we always go there they always talk good 👍 they always talk good 👍 More

Everyone is always so friendly and helpful. I appreciate the assistance and how knowledgeable everyone is. I appreciate the assistance and how knowledgeable everyone is. More

I am happy with the service that was performed on my car. I was delighted that they washed my car too. That was a bonus. Thank you. I was delighted that they washed my car too. That was a bonus. Thank you. More