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Duval Ford
Jacksonville, FL
1,711 Reviews
At Duval Ford, we're proud to have been a part of the greater Jacksonville community for more than 100 years. Since we're a family-owned and operated dealership, we understand the importance of establishing strong connections with our friends and neighbors throughout the area, and we believe it's essential that we do much more than just sell and service cars. That's why we raise money to support ALS research, and are honored for the opportunity to sponsor the Ronald McDonald House. As part of the Duval family of dealerships, including Duval Buys Cars, we're happy to be part of the Jacksonville community!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,711 reviews
December 02, 2019
Very nice. Everyone was great at customer service. Service on truck was great,thankyou.The waiting room is very nice and clean and quiet.Coffee is very good also Everyone was great at customer service. Service on truck was great,thankyou.The waiting room is very nice and clean and quiet.Coffee is very good also. More
by MaryYawn1953
Employees Worked With
Helpful December 02, 2019
Ford Fusion Sport ... Duval Continues to Shine. Purchased a Ford Fusion Sport at the end of July. I recently had a small cosmetic issue with the car, nothing serious, and Allison B. at Duval Ford we Purchased a Ford Fusion Sport at the end of July. I recently had a small cosmetic issue with the car, nothing serious, and Allison B. at Duval Ford went above and beyond to address my concern. Four months after my purchase and Duval Ford continues to ensure my driving experience with the car is perfect. Great staff and great dealership. More
by mjj1redd
Employees Worked With
Allison Bifani
December 02, 2019
JOHN ROHDE IS FANTASTIC ON A RECENT SERVICE/WARRANTY REPAIR, JOHN ROHDE WENT OUT OF HIS WAY TO COMPLETE THE WORK. ALL WAS DONE FLAWLESSLY, AND HIS PROFESSIONALISM WAS TOP-SH ON A RECENT SERVICE/WARRANTY REPAIR, JOHN ROHDE WENT OUT OF HIS WAY TO COMPLETE THE WORK. ALL WAS DONE FLAWLESSLY, AND HIS PROFESSIONALISM WAS TOP-SHELF! More
by SHAWNPETRE
Employees Worked With
November 29, 2019
Zach checked me in promptly and they took my car back quickly for the oil and filter change I came for. They offered the 30k checkup and were very cordial during the entire process. quickly for the oil and filter change I came for. They offered the 30k checkup and were very cordial during the entire process. More
by alan.robbins
Employees Worked With
Mike, he did a great job in checking me out and keeping my daughter and me company while we had our cars serviced.
November 28, 2019
Recall Brought my daughters car in for a recall repair. Had never been into a Ford Dealership. Quick service and a nice place to wait. Recall took less tim Brought my daughters car in for a recall repair. Had never been into a Ford Dealership. Quick service and a nice place to wait. Recall took less time than expected, which is always a bonus. More
by triciaggardner
Employees Worked With
Christopher
November 24, 2019
I enjoyed the purchase experience at Duval Ford. Todd was great in being willing to show several vehicles and make sure I was getting what fit me well. Everyone that assisted in my trade in/sale was exc was great in being willing to show several vehicles and make sure I was getting what fit me well. Everyone that assisted in my trade in/sale was exceptional. Thank you. More
by AFerrell
November 24, 2019
Luis Molina Luis was very helpful throughout the whole process. He took the time to make sure that I understood my options. He never pressured me to buy anything Luis was very helpful throughout the whole process. He took the time to make sure that I understood my options. He never pressured me to buy anything, and I really appreciate that. I really appreciate his help. More
by Brian Baker
Employees Worked With
Luis Molina
November 19, 2019
friendly service, with honesty I had left a large amount of change in my money holder and cup holder and not a cent missing. Very honest men and women in quick lane. I had left a large amount of change in my money holder and cup holder and not a cent missing. Very honest men and women in quick lane. More
by lnapier922
Employees Worked With
November 19, 2019
Always go there Have been going to Duval Service Dept. exclusively for 5 years for a 2015 Ford Explorer and a 2011 Ford Fusion. Service was excellent and personnel a Have been going to Duval Service Dept. exclusively for 5 years for a 2015 Ford Explorer and a 2011 Ford Fusion. Service was excellent and personnel are attentive, honest, and trustworthy. Will continue to go to Duval Ford. Highly recommend! More
by D&D
Employees Worked With
November 19, 2019
Great dealership Traded in our 2015 Explorer for a 2020 Explorer. Larry Beverly (sales) and Lionel Mann (finance manager) were great! Worked hard to find us a great Traded in our 2015 Explorer for a 2020 Explorer. Larry Beverly (sales) and Lionel Mann (finance manager) were great! Worked hard to find us a great deal and then made sure we understood everything before we signed the deal. Will continue to patronize this business for sales and service. Highly recommend. More
by D&D
Employees Worked With
Larry Beverly, Lionel Mann
