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Duval Ford

Jacksonville, FL

5.0
1,717 Reviews
At Duval Ford, we're proud to have been a part of the greater Jacksonville community for more than 100 years. Since we're a family-owned and operated dealership, we understand the importance of establishing strong connections with our friends and neighbors throughout the area, and we believe it's essential that we do much more than just sell and service cars. That's why we raise money to support ALS research, and are honored for the opportunity to sponsor the Ronald McDonald House. As part of the Duval family of dealerships, including Duval Buys Cars, we're happy to be part of the Jacksonville community!
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1616 Cassat Ave

Jacksonville, FL

32210

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Showing 1,717 reviews

August 19, 2019

Amazing Simply put! Amazing experience. Thank you Duval Ford. Thanks especially to Blake Zona for being quick, knowledgeable and honest. Thanks again for ever More

by Clanglois007
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Blake Zona
August 12, 2019

Buying was efficient and fair I was completely satisfied with Duval Ford. Negotiations were fair, and when it came down to buying, they got me out of the dealership quickly and eff More

by Gmuller2112
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Warren Hart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2019 -

Duval Ford responded

Thank you!

August 05, 2019

Recall item 1. Easy to make appt. 2. Very efficient during check in 3. Completed service before time indicated 4. Service Advisor was competent, and friendly More

by Jim@
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris in Service Dep’t.
Aug 14, 2019 -

Duval Ford responded

Thank you!

August 01, 2019

Excellent service Awesome with filing our extended warranty claim . And providing a rental vehicle while our vehicle was being worked on. Would recommend this dealers More

by Ford owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allen in service and Sean advisor
Aug 15, 2019 -

Duval Ford responded

We are honored and appreciate the recommendation.

August 01, 2019

Ford Fusion Sport ... Perfect Transaction Recently purchased a Fusion Sport from Duval Ford. In fact, I drove 300 plus miles from Sunrise Florida to complete the deal and it was so worth the d More

by MJJacobs4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Luther
Aug 14, 2019 -

Duval Ford responded

We are honored. Thank you for the recommendation and have fun with your Fusion!

July 24, 2019

Routine service Although I didn’t lease my vehicle for Duval Ford I have it serviced here always. The staff in the service department know me by name and treat me as More

by phmason1213
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Warren Hart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Tackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rafael Delgado, Will Law, Hunter Scantling, Renard Weaver, Mike Murdock
Aug 14, 2019 -

Duval Ford responded

Thank you! We look forward to seeing you again.

July 22, 2019

The service rep was very helpful. She got my truck in four emergency repairs and got me back on the road. I’m from Ohio and needed to get home. More

by Dwainstinchcomb@yahoo.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allison Bifani
Aug 14, 2019 -

Duval Ford responded

Thank you!

July 20, 2019

Best Ford Dealer around My family has bought several vehicles from Duval Ford and we will continue to purchase all of our vehicles from here. They had the model and drivertra More

by Mustang502010
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Warren Hart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Raynor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Smith
Aug 14, 2019 -

Duval Ford responded

Thank you for your continued loyalty. We appreciate you.

July 17, 2019

Found and fixed problem other service center couldn't I was told by a service center my car needed a new catalytic converter. When they went in to fix that, they said mine was fine but I had internal engi More

by 2012JackieFiesta
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher Carter
Aug 14, 2019 -

Duval Ford responded

Thank you! We look forward to seeing you again.

July 10, 2019

Best Customer Service Experience at a Dealership for repairs I was put through the ringer at another dealership that costed time and money and secere frustration. I travel almost 2 hours to make sure that all of More

by RichardD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allison Bifani, other Service Team Members
Aug 15, 2019 -

Duval Ford responded

Great feedback. Thank you! We look forward to serving you again.

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