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East Bay BMW

Pleasanton, CA

4.8
339 Reviews

4350 Rosewood Drive

Pleasanton, CA

94588

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Showing 339 reviews

March 16, 2024

Great service, great product, great review! Tons of cars to pick from at great prices and an actual helpful staff More

by trmccabe12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James ylagan, a gentleman on the finance team
Mar 26, 2024 -

East Bay BMW responded

Trmccabe12, thanks for taking the time to leave a review.

March 15, 2024

Everardo (service advisor) was excellent to work with. He was courteous, respectful and had vast knowledge of BMW cars. More

by Navjeet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Everardo
Mar 26, 2024 -

East Bay BMW responded

Navjeet, thank you for your kind words and this wonderful review!

March 15, 2024

Good service and knowledge Did not waste my time having to go back and forth. More

by davidfong
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Manulito
Mar 26, 2024 -

East Bay BMW responded

Davidfong, thank you so much for your high rating!

March 13, 2024

Cameron Turner should be the model for salespeople in automobile dealerships. If all dealerships were staffed by people like him, there would no longer be any stigma attached to car salesmen. More

by Stephen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cameron Turner
Mar 15, 2024 -

East Bay BMW responded

Stephen, we're so glad that we were able to go above and beyond your expectations!

March 13, 2024

I bought my 2019 X5 Certified Pre Owned at East Bay BMW. Most recently my keys were acting up. It was a complex technical fix. BMW offered a loaner and fixed both keys for no charge. A solid experience. More

by Aaron W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amit Prasad
Mar 15, 2024 -

East Bay BMW responded

Aaron W, thanks for taking the time to leave a review.

March 13, 2024

I was very pleased with my first service experience at East Bay BMW. Pleasant and professional staff from start to finish. Bruce Wong was my service advisor and took good care of my M3. Thank you! More

by Cherie H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Wong
Mar 14, 2024 -

East Bay BMW responded

Cherie H, we're happy you found our staff to be so supportive during your experience here at East Bay BMW.

March 09, 2024

outstanding. Showed me what I needed to know with great care and understanding Daryll farillas. Very happy More

by Ruth B. Amaro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daryll Farillas
Mar 12, 2024 -

East Bay BMW responded

We sincerely thank you for the positive review, and look forward to seeing you again soon!

March 09, 2024

East Bay BMW service was very responsive in a crisis. Myriam and the whole team were excellent in helping me get my car back on the road. Thanks! More

by Joeschmoe
Recommend Dealer
Yes
Employees Worked With
Amit Prasad
Mar 12, 2024 -

East Bay BMW responded

Joeschmoe, thanks for your praise and kind comments about our team.

March 09, 2024

Nice professional personnel. Great communications with video updates of the Vehicle maintenance status. Pleasant office lounge. More

by Olga121209
Recommend Dealer
Yes
Employees Worked With
Bruce
Mar 12, 2024 -

East Bay BMW responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

March 08, 2024

Kier Custodio is an excellent Service Advisor. He made my experience very easy. I very much appreciated the ease of my experience. I give him a 10 out of 10. More

by msouza1940
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kier Custodio
Mar 12, 2024 -

East Bay BMW responded

Thank you, and have a fantastic day!

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