Eastchester Chrysler Jeep Dodge Ram | Page 483

poor customer service I agreed to purchase a car there on a Tuesday evening. After the sales person had me sign papers on my intention I told him I'd like to pick it up on I agreed to purchase a car there on a Tuesday evening. After the sales person had me sign papers on my intention I told him I'd like to pick it up on Thursday at 4pm. I arrived at the dealership at 4pm like I said I would. To my surprise the salesperson had nothing done in regards to the car. It had not been detailed or inspected yet. I sat in the dealership from 4pm until 830pm waiting fir my car to be ready. During this time I met with both the business manager and one of the general managers. neither of them could tell my why my car wasn't ready and why none of this had been done before I arrived. After voicing my displeasure to the general manager I was asked not to write a review of the dealership since he had already heard my complaints personally. I probably wouldn't have written a review but was so angry that he asked me not to since it may hurt his business. More

Not Consistent My service representative was perfectly lovely, but overall service wasn’t consistent up and down the line. Went to reception with a question and wait My service representative was perfectly lovely, but overall service wasn’t consistent up and down the line. Went to reception with a question and waited while other staff was on their personal phone. Asked to speak to the Mgr because I was frustrated at that point but he wasn’t available even though I was in the service area for an hour. More

Poor Services I drove 62 miles 1 way from home to receive a complimentary oil change that was promised to me when I was signing the leased doc and was was told tha I drove 62 miles 1 way from home to receive a complimentary oil change that was promised to me when I was signing the leased doc and was was told that the complimentary oil change was valid at any dealership in my neighborhood but that was just a lie to convince me with the purchase. The service department changed my engine oil but the car started alerting me that oil change is required after I drove 20 miles from the dealership and now I have to find $150.00 to take the car to a nearby dealership or drive another 120 miles back to Eastchester just to get the computer reset. Regardless of what decision I will make it will cost me money because of their incompetence. It's my understanding that if I do not get this rectified, the engine will shutdown without warning hence why I am limited on how far I can travel with the vehicle. More

Recall I called to schedule an appointment for two recalls that were on my vehicle. I also wanted my car checked, as the keys were locked in the vehicle a f I called to schedule an appointment for two recalls that were on my vehicle. I also wanted my car checked, as the keys were locked in the vehicle a few days before and I wasn’t sure if this was a defect- I also wanted to know if I would be charged if car had to be checked due to this specific issue. I was informed that a Service Rep Would call back to answer my questions prior to my appointment. I did not receive any call prior to my scheduled appointment on 9/1. When I arrived I was informed that the wait time would be two hours for the recall. I requested shuttle service and was informed that it was not offered on Saturday- I paid for an Uber to go back home. Approximately two hours later I was notified that my car was ready for pick up- however they had to order a part for the 2nd recall. I ordered another Uber to take me back to the dealership. When I arrived for my vehicle the the Service Rep explained that the car first had to be checked for them to be able to order the necessary part for the 2nd recall. It would have been great if I had known all this information prior to my visit. Perhaps if customers were informed of the Shuttle service schedule and the details of a recall, it would provide them the opportunity to make arrangements prior to their visit. This would result in a better overall experience. More

Bad service I entered the facility to service my vehicle . On entering i had both license plates attached to my vehicle . After the vehicle was finished servicin I entered the facility to service my vehicle . On entering i had both license plates attached to my vehicle . After the vehicle was finished servicing i realised that the front license was not attached . i asked the staff for the plate and they could not locate same . NB . I could not enter without both plates . I'm really pissed at the people there at eastchester. More