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Ed Morse Ford

Muscatine, IA

Overview
Employees
Reviews
4.1
215 Reviews
75 YEARS OF AUTOMOTIVE EXCELLENCE "Dealer of The Year" ~ Automotive News "Quality Dealer" ~ Time Magazine "Cadillac Dealer of the Year" ~ (multiple recipient) "Cadillac Certified Elite Service Dealer" ~ (multiple years) "Honda President's Award" ~ (multiple recipient) "Mazda President's Council" ~ (multiple recipient) "Toyota Chairman's Council" ~ (multiple recipient) "Jack Smith Leadership Award" ~ General Motors (multiple recipient) "National Dealer of the Year" ~ DealerRater "Consumer Satisfaction Award" ~ DealerRater (multiple recipient) "Top Rated Dealer" ~ CarGurus & CARFAX (multiple recipient) "South Florida's Top Workplaces" ~ Sun-Sentinel & Workplace Dynamics
Contact Dealership

3205 US-61

Muscatine, IA

52761

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Showing 215 reviews

May 06, 2024

My salesmen was speedy at answered all my questions quickly ,and very informative it was a great experience More

by 3FRYES
Recommend Dealer
Yes
Employees Worked With
Bill Bedenbender
3.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Birkhofer
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Grant edkin is who I bought the truck from not listed was very happy with his professionalism
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May 09, 2024 -

Ed Morse Ford responded

Thank you for the kind words! We are delighted to hear that your interaction with our team was informative and efficient. We strive to provide top-notch service to all our customers. Should you have any more questions in the future, feel free to reach out. We look forward to assisting you again at Ed Morse Ford Lincoln Muscatine (MIFD)! Sincerely, The Ed Morse Ford Lincoln Team

Helpful
May 01, 2024

They were helpful and wanted to help us make buying a new car possible. The salesman was very helpful using the Ford pass app. More

by kmills1104
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Bedenbender
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Irwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Telford
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2024 -

Ed Morse Ford responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Ed Morse Ford Lincoln Team

Helpful
April 28, 2024

Shane and I got phone traded on a 2023 F150 because they were able to get me 1.9% financing for 6 yrs with annual payments. More

by johngrettenberg
Recommend Dealer
Yes
Employees Worked With
Shane Stoltz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2024 -

Ed Morse Ford responded

Congratulations on your new vehicle. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Shane was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Sincerely, The Ed Morse Ford Lincoln Team

Helpful
April 27, 2024

it was a good experience i was pleasanty surprised by the service at the facility More

by PMASE.241979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grace Grems
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2024 -

Ed Morse Ford responded

Thank you for writing this amazing review for our team! At Ed Morse Ford Lincoln Muscatine, we always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, The Ed Morse Ford Lincoln Team

Helpful
April 26, 2024

I think $94 for an oil change and rotation is a bit much. Also, 1.25 hours waiting for something I could do in the driveway in less than 1 hour. Will most likely do it myself next time. More

by KJD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Grace Grems
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 30, 2024 -

Ed Morse Ford responded

Thank you for your feedback. Your experience is not reflective of the service we aim to provide to our guests. We would like to hear more about your experience so we can ensure we prevent these issues from happening again. Sincerely, The Ed Morse Ford Lincoln Team

Helpful
April 25, 2024

As of right now, things are working well. I will check back in if warning lights go on again More

by SLEE28
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Birkhofer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 30, 2024 -

Ed Morse Ford responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Ed Morse Ford Lincoln Team

Helpful
April 24, 2024

Could not have asked for better service. Courteous, punctual, Comfortable waiting area. Appreciate your service! Thank you! More

by MATHIASGRACE
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grace Grems
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2024 -

Ed Morse Ford responded

Thank you for visiting our service department and for leaving the kind words, Grace. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! Sincerely, The Ed Morse Ford Lincoln Team

Helpful
April 24, 2024

The service was done properly and was finished within the time frame estimated at the time we dropped the car off. More

by BCARTER13
Recommend Dealer
Yes
Employees Worked With
Grace Grems
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Birkhofer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Gierut
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2024 -

Ed Morse Ford responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, The Ed Morse Ford Lincoln Team

Helpful
April 20, 2024

They got my 2022 Ford Ranger in quickly for a transmission issue. The tech was able to determine the issue and apply a Ford TSB to address the hard shifts. Grace kept me updated on how things wer More

by GARRISONKEVIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grace Grems
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 24, 2024 -

Ed Morse Ford responded

Thank you for the feedback! Our top priority is exceptional customer care and we are proud that this was offered to you during your recent visit. Sincerely, The Ed Morse Ford Lincoln Team

Helpful
April 13, 2024

Service department needs a good overhaul, not impressed at all, last 2 times there, they tried to tell me my warranty was out More

by KBECKER_10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Casey Schult
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Apr 16, 2024 -

Ed Morse Ford responded

We would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact us directly at your earliest convenience. Thank you, we look forward to speaking with you. Sincerely, The Ed Morse Ford Lincoln Team

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