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Ed Morse Ford

Muscatine, IA

Overview
Employees
Reviews
4.1
215 Reviews
75 YEARS OF AUTOMOTIVE EXCELLENCE "Dealer of The Year" ~ Automotive News "Quality Dealer" ~ Time Magazine "Cadillac Dealer of the Year" ~ (multiple recipient) "Cadillac Certified Elite Service Dealer" ~ (multiple years) "Honda President's Award" ~ (multiple recipient) "Mazda President's Council" ~ (multiple recipient) "Toyota Chairman's Council" ~ (multiple recipient) "Jack Smith Leadership Award" ~ General Motors (multiple recipient) "National Dealer of the Year" ~ DealerRater "Consumer Satisfaction Award" ~ DealerRater (multiple recipient) "Top Rated Dealer" ~ CarGurus & CARFAX (multiple recipient) "South Florida's Top Workplaces" ~ Sun-Sentinel & Workplace Dynamics
Contact Dealership

3205 US-61

Muscatine, IA

52761

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Showing 215 reviews

March 13, 2024

I was disappointed with the service. My vehicle was there for a routine oil change, rotation of tires, etc. and a wash. The cost of the oil change had greatly increased since my last vis More

by JW
Recommend Dealer
No
Employees Worked With
I don't know the names of service staff.
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Mar 15, 2024 -

Ed Morse Ford responded

Thank you for sharing your thoughts and feedback with us. We strive to provide the gold standard of service for all of our customers. We’d very much like to learn more about your experience and work toward a solution with you. Please reach out to us directly at your earliest convenience. Sincerely, The Ed Morse Ford Lincoln Team

Helpful
March 09, 2024

Left with new problems after having service done. Won’t ever go back after 1st time experience. More

by mstout0502
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept
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Mar 12, 2024 -

Ed Morse Ford responded

Thank you for your feedback. Your experience is not reflective of the service we aim to provide to our guests. We would like to hear more about your experience so we can ensure we prevent these issues from happening again. Sincerely, The Ed Morse Ford Lincoln Team

Helpful
March 02, 2024

Regular service was great per usual. Warranty work was not completed and I have yet to receive a call back as to why. More

by ARLINPOST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Mar 06, 2024 -

Ed Morse Ford responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team to look into and we hope to be in touch with more info soon. Sincerely, The Ed Morse Ford Lincoln Team

Helpful
February 24, 2024

Cody was great wit work with! The prices seemed fair. My only concern was that our cars took a long time to repair. More

by SAHART87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody- 5 stars
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Feb 28, 2024 -

Ed Morse Ford responded

Thanks for your great review. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Ed Morse Ford Lincoln Team

Helpful
February 24, 2024

It was a very good experiance, they were very helpful and made the process easy. More

by sandykinsey1958
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marissa Toyne
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 28, 2024 -

Ed Morse Ford responded

Thank you for leaving us this great review, Sandy! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Ed Morse Ford Lincoln Team

Helpful
February 23, 2024

Took my Lincoln in to have the navigation updated . Picked it up and it was already done . Thank you More

by LAMOREUX1952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept was nice and knowledgeable
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Feb 28, 2024 -

Ed Morse Ford responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Ed Morse Ford Lincoln Team

Helpful
January 18, 2024

Everyone was easy to deal with and very friendly. They answered our questions and made buying a new vehicle a very pleasant experience. More

by nikki732002
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mark Krieger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shane Stoltz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 23, 2024 -

Ed Morse Ford responded

Thank you so much for taking the time to share your feedback with us, Nikki! We work hard to make sure our guests have a pleasant experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Ed Morse Ford Lincoln Team

Helpful
January 10, 2024

I was billed after being told no charge. There was no charge when picking up keys More

by RSKHLL
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill Bedenbender
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
December 31, 2023

Fast and reliable. Great customer service experience. Respectable and trustworthy. Have great care while i waited for the vechile More

by YVI0725
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Krieger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Bedenbender
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 04, 2024 -

Ed Morse Ford responded

Thank you for the positive review and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Sincerely, The Ed Morse Ford Lincoln Team

Helpful
December 20, 2023

I had a wonderful experience with Ed Morse Ford. This is the third vehicle I have purchased from Ed Morse Ford and I continue to return for all my vehicle purchases. I will be a return customer! More

by mocochran1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Bedenbender
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Krieger
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Dec 22, 2023 -

Ed Morse Ford responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Sincerely, The Ed Morse Ford Lincoln Team

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